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“Convenient, but our room was on a main street”

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Holiday Inn Express & Suites Albuquerque Old Town
Ranked #13 of 144 Hotels in Albuquerque
Certificate of Excellence
Kentucky
Level 6 Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Convenient, but our room was on a main street”
Reviewed July 7, 2012

Very convenient to the expressway, however our room was right above the main street and even though the windows were doubled, we still heard motorcycles and loud mufflers. I think if the front desk had given us a quiet room in the back, we would have slept better. The hotel is clean and front desk service good. Great restaurant across the street....

Room Tip: get a room in the back off the 12th street
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank N2nature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 16, 2012
N2nature,

Thank you for your review! I am so glad that you enjoyed our location, cleanliness and service. I am sorry that it was noisy being on the back side of the building. On your next visit we can put in special request to be on the front side of the building. Great tip for others as well. The Pueblo Harvest Cafe across the street is wonderful and what a great way to experience Native American cuisine. Thank you again for choosing to stay with us on your trip to Albuquerque.

Kathleen E. Holguin
General Manager
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Katy, Texas
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 5, 2012

Stopped while on road to Utah and found this Oasis. Could not find one item to be displeased with during our stay. The staff were friendly, rooms immaculate and grounds pristine. I was apprehensive due to posts about crime in the area, but was quickly put at ease when I looked out my window to see a clearly marked professional security service in the parking lot. Highly recommend. Great Job.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Bmxdad_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 16, 2012
bmxdad_11

I am happy to hear you loved our Oasis!! How great to have a great stay. We strive each day so every guest will have your same experience. We do have a patroled security that comes by several times day and night, and as needed. It is nice to have this added service. Thank you for staying with us and for taking the time to tell others about your wonderful experience.

Kathleen E. Holguin
General Manager
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Cleveland, Tennessee
Level 5 Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 5, 2012

This Holiday Inn provided excellent and courteous service for my group of Tennessee educators. I had 34 rooms reserved. Upon check-in, the keys were ready for my pick up and distribution. Great breakfast. Will certainly use again and would recommend to anyone looking for a CLEAN hotel with a great location.

Room Tip: Just book at this hotel.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Janis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 16, 2012
Janis K,

Thank you for choosing our location for your group. It was a pleasure to have all of you as our guests! We do have so much to offer for breakfast, from granola and yogurt to scrambled eggs, and bacon, and everything in between. We look forward to having you and your group again in the future.

Kathleen E. Holguin
General Manager
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Austin, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2012

Every time we stay here, the personalized service, wonderful accomodations, and the like just keeps getting better and better. We love the location in Old Town and affordable price. This is the place to nest for an Albuquerque get-a-way!

Room Tip: Ask for the mountain view.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 3, 2012
ConnieP,

Thank you for your review and your continued business. I am glad that the team has personalized your service! They probably know by now which is your favorite room, etc. I love when we know what you like and you know that you can count on us to make you feel at home while away from home. I am looking forward to your next visit!

Katheen E. Holguin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level 6 Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 27, 2012

We were very happy with this hotel. We had a 2 room suite, giving us plenty of room for our family of four. Breakfast was above average, although there were no fresh fruit at the time we were there. Location very close to Old Town, with easy highway access for other destinations. We would certainly return.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert77096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 3, 2012
Robert 77096,

I am so glad that your family liked our 2 room suite. After traveling it is so nice to have some space to move around. I do want to apologize for there not being any fresh fruit for breakfast. We typically have bananas and we keep the apples and oranges out all day. Great snacks! We will be sure to have them the next time you come see us. Thank you for taking the time to review our hotel!

Katheen E. Holguin
General Manager
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Milwaukee, Wisconsin
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 26, 2012

The staff was helpful and the room was clean. However the chairs in the breakfast area (cushions) were filthy. The breakfast was good and the pancake machine was really novel! The elevator carpeting was dirty and the pool deck was really grungy. Not usually the quality I've experienced at the Holiday Inn Express.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmccoy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, July 3, 2012
mmcoy13,

Thank you for your review and your recent stay with us. I am sorry that you encountered some issues with cleanliness of our public areas. I do hope that you found your room and our service to be excellent. Our breakfast room chairs were due for a cleaning and were just done this past week! We also have new elevator carpet on order. I will address the pool deck with our maintenance staff. I wanted you to know that these items are important to us as well and we are working on them to keep our hotel looking beautiful. I do hope that you will come back to see us on your next trip to Albuquerque! Have a great day!

Kathleen E. Holguin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 22, 2012

We are staying in 2 Q suite with sofa sleeper. This room is very large with a room divider (not door) between 2Qs and big room with sofa sleeper, TV, fridge, micro, sink. Very nice and clean.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review, June 24, 2012
Jennifer A,

Thank you for reviewing our hotel. I am glad that you found our facility to be clean and your room to be large enough to accomodate your needs. We hope to see you again on your next trip to Albuquerque.

Kathleen E. Holguin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Property: Holiday Inn Express & Suites Albuquerque Old Town
Address: 2300 12th St NW, Albuquerque, NM 87104-2426
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Albuquerque Old Town
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque

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