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“Beds not comfortable” 3 of 5 bubbles
Review of Hilton Garden Inn Albuquerque Uptown

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Hilton Garden Inn Albuquerque Uptown
Ranked #36 of 146 Hotels in Albuquerque
Certificate of Excellence
Tx
Level Contributor
190 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Beds not comfortable”
3 of 5 bubbles Reviewed October 9, 2012

Stayed here last fall and it was fine but this trip we woke up with back aches in the morning and tossed and turned all night. The dials did not work for bed adjustments so not a good sleep at all. Breakfast was good. Just an average hotel stay. Towels were clean and the room was clean. Had a room not facing highway so no noise heard.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Brannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, Director of Sales at Hilton Garden Inn Albuquerque Uptown, responded to this review, November 2, 2012
Thank you so much, Brannie, for choosing to stay with us again! And thank you for your nice comments about our hotel, with the exception of your bed. I am so sorry you had a problem with it! Please feel free to call me at the hotel and identify your room to me, so that we can address the repair need. We look forward to having you back and making it a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    279
    168
    67
    30
    28
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
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MO
Level Contributor
97 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed October 7, 2012

HGI seems to be our chain of choice lately, and this one didn't disappoint except in one area. The beds were comfy, the room was very nice, the shower head was high and had good water pressure. The staff was very nice. The only complaint we had was that our room faced I-40 and was really noisy. So much so that I didn't sleep very well the two nights we stayed there. We going back in a few days on our return trip and we've asked for rooms that face the front of the hotel. Hopefully they will be quieter.

Room Tip: The rooms in the back face I-40 and are very noisy. Ask for a room that faces the front.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JdubyaMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, Director of Sales at Hilton Garden Inn Albuquerque Uptown, responded to this review, November 2, 2012
Thank you for staying with us at our hotel, JdubyaMO! And thank you for the nice words about your stay. I am just sorry you experienced noise! I assume, from the date of your review, that you stayed with us during Balloon Fiesta, a time when we're always sold out, so there are few options if you want to move to a different room. We are, however, looking into ways to make the highway side more soundproof. Thank you for your comments. We hope you will stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed September 10, 2012

I stayed here on a whim and was immediately greeted by a very friendly front desk person who apologized because I had to wait a few minutes as she attended to another guest. Very cool!
The location is a good one for Albuquerque with a chic Mall and restaurants within walking distance.You'll need a car to get to Old Town and the restaurants on Central Avenue.
The hotel itself is very clean and very comfortable. The usual Hilton garden Inn style but bigger and "posher". Rooms were also clean, plenty of different pillows to choose from,very comfortable beds, plenty of towels and quiet rooms.
The bar was busy when I arrived and people were eating dinner in the bar and restaurant, which is usually a good sign for a chain hotel.
I ate dinner out but the breakfast was good quality and fresh. The usual fruit, yoghurt and cereal etc. with a cook making eggs and omelets to order.
The staff are very friendly here. This seems to be a consistent theme with Hilton Garden Inns right now.
The only thing I can't understand is why some hotels light up their hotels with outside spotlights, like this one. It means that we are forced to close the curtains to darken the room to sleep. This is one of those hotels. I would understand if it was an architectural masterpiece but it isn't..it's a Hilton Garden Inn!The least they should do is turn them off at @ midnight!
The location isn't very pretty being right by I 25 and close to office buildings..so I wouldn't go here for a honeymoon! But if you want a central hotel in Albuquerque that is practical with restaurants close by, comfortable and a little more upscale that your usual Garden Inn I would recommend this one.

Room Tip: The hotel is beside the busy I 25 so choose a North facing room away from the interstate. In my room...
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  • Stayed September 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Archietew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed August 18, 2012

Do not believe the good reviews! Just average at best.
1.Very stinky floral cleanser!
2.King bed swayed in the middle - worn out!
3.Small towels and thin sheets.
4.Too small bath - shower door skimmed by the toilet and extended 6 in. into the hallway!!!
5.Cheap furniture, with little surface space.
6.Bad location, right on freeway.
Positives: Very nice lobby, very clean, and excellent breakfast.
As Hilton Diamond members, we expected a nice room. We were shown a king suite, but the stinky floral odor was so strong that we declined the room. The manager then showed us the worst room he had, which was a west side double closest to the freeway. Looked at a few more rooms, and finally took king room, where stinky floral scent was not as strong. Miserable night on worn out mattress!
RUN! to the Sheraton Uptown one mile north on same street - Lousiana. 4 star comfortable hotel with truly excellent room service. Price same or close!

Room Tip: If you must stay there, try to get a room facing away from the freeway with a sleep number bed, whic...
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  • Stayed August 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank susanwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie T, Director of Sales at Hilton Garden Inn Albuquerque Uptown, responded to this review, November 2, 2012
Thank you for staying with us, Ms. White! I am sorry that you experienced a few problems. We appreciate you bringing them to our attention. We are addressing them with housekeeping and maintenance, and we hope that you will see improvement on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 17, 2012

We live in Texas, but resided in NM for many years, and are very familiar with Albuquerque. This is a very nice, clean hotel with accommodating staff, and good business center. We were only here for a night, but the location is perfect, whether for shopping and/or access to the freeway. India Palace is an excellent choice for lunch buffet, as well as the famous El Pinto Restaurant, Barella's, and many others. We'll definitely stay at this hotel again!

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chopin333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
Level Contributor
155 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 bubbles Reviewed August 14, 2012

Stayed here for one night as a mini-vacation. Booked it based on Trip Advisor reviews. The lobby is very clean and inviting, I didn't try the restaurant in the lobby so I can't comment on that. The staff was nice and helpful with city information. I asked the clerk if the noise from the freeway side was as bad as the reviews say and she agreed. She stated that the noise is worse on the lower floors facing the freeway however that they are working on the problem and are testing soundproof windows. She put us in room 713 which is on the opposite side of the freeway. The room was clean however all of us immediately noticed that the smell was overpowering. It smelled exactly like a hospital. That was a little tough to get used to. The view was nothing impressive at all, the hotel sits in a business district and it provides a limited view of the Sandia Mountains. An Italian restaurant named Buca Di Beppo sits directly across the hotel. The hotel is very close to shopping areas and many other restaurants (about five blocks away). We booked a two queen room and it was large enough for four of us to spread out. The pool has a slide however the hours of use are odd since it requires that a lifeguard be present. I forgot to get a picture of the schedule but I believe that on weekdays it's open in the evening and on weekends it's open only in the morning. While we were there, several kids were jumping over the guardrail and coming down the slide anyway. The parents of these kids were sadly encouraging the kids to do it! Anyway, it was an average stay, nothing spectacular.

Room Tip: Ask for a room away from the freeway side due to noise.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Distant Lights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
116 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

We stayed here on a road trip from Austin - so long day on the road. Room was very comfortable and clean. We had no problems with noise. Nice to have bar and food options in lobby. Easy location just off the highway.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 808AlwaysSunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Albuquerque Uptown

Property: Hilton Garden Inn Albuquerque Uptown
Address: 6510 Americas Pkwy NE, Albuquerque, NM 87110-5368
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Albuquerque
#25 Romantic Hotel in Albuquerque
#31 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Albuquerque Uptown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque Uptown Hotel Albuquerque
Albuquerque Hilton

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