We booked our reservations online based on the pictures on the website. I by no means was expecting a 4 star hotel, but when we arrived and checked in the rooms were no where near what was depicted. Our room was unmade, with shopping bags stacked up in the room. I went back to the office, they switched our room to a room with carpet that was stained, the room smelled bad, the air conditioner was blowing warm air, and was set at the coolest setting possible. We returned to the office, had the charges reversed on our credit card and departed. This is not a place I would recommend to anyone.
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- Also Known As:
- Rose Garden Hotel Brownsville
- Best Western Brownsville
- Brownsville Best Western