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“A really bad experience”

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Staybridge Suites Brownsville
Ranked #6 of 25 Hotels in Brownsville
Certificate of Excellence
ct
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“A really bad experience”
1 of 5 bubbles Reviewed February 9, 2008

We went to Brownsville to visit family. A family member found from the Chamber of Commerce that this was the "best hotel. "After flying fof hours, we checked in and unpacked. When I went to put my cosmetics in the bathroom, I found that the bathroom sink was on the bottom of the cabinet! We took a picture on the cell phone and took it to the front desk. The maintenance person was not onsite, so we had to repack and move rooms. Then, I kept getting bites on my ankles. We finally deduced that we had bedbugs! When I told the front desk person her reply was, "Oh, we have a person staying here for 4 weeks and she complained of the same thing!" I was sent an opinion survey from Staybridege headquarters 2 weeks ago and have had NO response.
AVOID this hotel!!!!

  • Liked — nothing
  • Disliked — The bedbugs and lack of interest by the employees
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank barackca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
    49
    32
    6
    3
    4
See reviews for
28
12
1
39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
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Additional Information about Staybridge Suites Brownsville

Property: Staybridge Suites Brownsville
Address: 2900 Pablo Kisel Blvd, Brownsville, TX 78526-4293
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 25 Hotels in Brownsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Brownsville 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Staybridge Suites is a 100% non-smoking all-suite extended-stay hotel that caters to guests looking for temporary housing. Whether relocating to the area, on a project assignment or in town for training, the Staybridge Suites is Brownsville s ideal corporate housing. Our hotel is located in the Sunrise Commons shopping center, north of Matamoros, Mexico and east of South Padre Island Brownsville International Airport. As members of the Brownsville Chamber of Commerce and Convention and Visitor s Bureau, our hotel resides near the Matamoros International Bridge, Sunrise Mall, Gladys Porter Zoo, University of Texas Brownsville/ Texas Southmost College (UTB/ TSC) and South Padre Island. This property offers 3 suite types: studio, one-bedroom and two-bedroom/two-bath. All suites are fully furnished; containing a fully equipped kitchen, living room area, desk and ergonomic chair, 2-line telephone, voice mail, 40+ stations including HBO along with a DVD/ CD player, and free high-speed Internet access. The hotel amenities include a 24-hour convenience store, complimentary breakfast buffet and evening reception (Tues-Thurs), free newspaper, business center, fitness center, sports court, BBQ grills, outdoor pool, free guest laundry, and valet laundry available at a nominal fee. Must be at least 21 years old to check in. Complimentary airport shuttle provided Monday - Friday, 6 AM - 10 PM. ... more   less 
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