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“Just ok”

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Hampton Inn and Suites Brownsville
Ranked #2 of 25 Hotels in Brownsville
Certificate of Excellence
HARLINGEN, United States
Level Contributor
3 reviews
“Just ok”
Reviewed December 20, 2013

The breakfast buffet was over the top great. I love Hampton Inn but this one disappointed me. The room was not to my liking. The bed felt old and lumpy and it didn't have a microwave oven or a refrigerator in it.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Theresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, January 4, 2014
Thank you for taking the time to leave a comment, guest feedback is crucial to our success. Everyday we strive to provide the best service, if you had any problems or were not satisfied with your stay we would have been glad to assist you with anything you needed. We hope the next time you are in town we get another chance to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
    128
    73
    21
    15
    13
See reviews for
81
31
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112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Antonio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2013

This hotel's staff makes a huge difference. They make you feel at home and sincerely care for your well being. They are professional and will handle any situation expedisiously. The rate/value is just right and this hotel has been my preffered hotel in Brownsville since they opened. I have also recommended collegues and they as well were quite impressed with the staff.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Morris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, January 4, 2014
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
1 review
Reviewed December 2, 2013

We arrived the person checking us in was discourteous. Made it seem as if I was bothering her. We had no television service in the hotel and no attempt was made to either discount or make some effort to rectify the situation.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, January 4, 2014
I am very sorry you were inconvenienced during your stay. Please know that this type of service is not customary for our hotel nor is it what we strive for. During the time of your stay there was a lighting/thunderstorm which caused the cable to go out in all of the hotel rooms. This was not an expected situation and we worked with the cable company to help them speed the process up in any way possible. Fortunelty they were able to replace equipment that was struck with lighting and get the cable back up the next day. Our staff did the best they could to accomodate our guests given the situation. We hope that the next time you are in town you give us another chance to serve you. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
1 review
Reviewed October 28, 2013

Very good receiving at the front desk, the 3 days stay for a business trip was very confortable with spacious room and clean, breakfast was healty and i really love having fresh coffee at all times.... my only complaint would be the intermittent Wifi connection that was the only issue

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Luis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reynosa, Mexico
1 review
Reviewed October 11, 2013

I stayed in the hoter for 2 nights, after a week of return to home I checked my account statement and I noticed the Hotel had overcharged me 80 dollars 5 days after I stayed there, I called the Hotel to asked about the problem and the lady that answered me was extremely rude,, when I stayed there people was very nice, but when I called to ask about my problem the lady was very very rude

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Margarita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, October 12, 2013
Thank you for taking the time to answer our survey, guest feedback is crucial to our success. Everyday we strive to provide the best service, your response will ensure that we correct any wrong doing that went on. The incident should have been handled differently, we have talked to the desk clerk to make sure this type of service does not happen again. We look forward to you giving us another chance to be your hotel of choice. Thank you for staying at the Hampton Inn & Suites Brownsville, we love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

The rooms are spacious and the staff is Great. You can have a good hot breakfast at the hotel and for dinner walk to any number of restaurants on the same side of the road. And once you're full from dinner you can walk it off at one of many stores or even the mall. Not to mention there is a movie theatre within the mall.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, October 12, 2013
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2013

Another great stay at the Hampton Inn in Brownsville TX. ( 3rd time this year ). The quality of my stay has been the same each time. Very close to a number of restaurants and the Mall is located next door. If you have business in Matamoros MX. the border is just 7 to 10 min. from the hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Work2PlayGolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doris P, General Manager at Hampton Inn and Suites Brownsville, responded to this review, October 12, 2013
Thank you for your kind words! We know that you have other hotels to choose from in the area so we strive to make sure that our guests feel welcomed and comfortable. Thank you for choosing the Hampton Inn & Suites in Brownsville. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Brownsville

Property: Hampton Inn and Suites Brownsville
Address: 3000 N Expressway, Brownsville, TX 78526-4001
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Brownsville
#5 Family Hotel in Brownsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Brownsville 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Located on the frontage road of US 77-83, about 7 miles from the Mexican border and 25 miles from South Padre Island beaches. Each room comes with an always clean and fresh Hampton bed(R) and complimentary WiFi to help you stay connected. Enjoy our free hot breakfast each morning, stay active in our fitness room, take a dip in our outdoor pool, or stay productive at our business center. ... more   less 
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Also Known As:
Hampton Inn And Suites Brownsville Hotel Brownsville
Hampton Inn Brownsville
Brownsville Hampton Inn

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