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“Clean comfy rooms & Great breakfast”

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Holiday Inn Express Hotel & Suites Brownsville
Ranked #8 of 25 Hotels in Brownsville
Poteet, Texas
Level 6 Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Clean comfy rooms & Great breakfast”
Reviewed April 18, 2014

What does a traveler need most? A clean comfy room to relax in with a bed that provide solid comfort and a breakfast to keep to going on your way. This hotel provides that and is lovely despite that it is undergoing some renovations but it did not deter from a good night sleep and enjoying the excellent breakfast offerings. Check in was a bit slow but everything else made up for it.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, April 21, 2014
Thanks for your kind words! We know how important it is for our guests to feel at home so we are delighted to know you enjoyed our breakfast and rooms. We hope you come back to check out our hotel once it's completely renovated. It's going to be beautiful! Thanks again!
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64 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 25, 2014 via mobile

This comes very close to being one of the very worst hotels we've stayed at ever. The only good mark with the stay was the night individual we dealt with. The rest of the service was horrible!!! The first day we called for towels because our room only had two towels and it was a double bed room. We are a family of 4. So we called the front desk and asked of they could bring us some more. Their response was "We'll try and take you some later if we're not busy". Luckily we packed some extra towels because those towels never came. Day 2 we ended up having to go get the towels ourselves. Come to find out they weren't busy at all the day before or that day either. The second issue we had was they did not clean our room the entire stay which was supposed to be 3 nights. We left for the day and came back and found our room had not been cleaned. We called the front desk and informed them and they said they were running behind but would get to our room later. As with the towels later never came. We ended up checking out ealry. We stayed only two nights but never again will we stay there again. Horrible service and not clean at all!!! I would not recommend this hotel to anyone.

Stayed March 2014, traveled with family
Helpful?
3 Thank jjmorales1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Brownsville, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, March 26, 2014
We are very sorry to hear about your disappointing stay at our hotel. This is not the kind of service we are known for or aspire to offer. We will definitely regroup as a team to discuss how to better handle these situations and be prepared for our guests. Once again, we apologize for falling below your expectations and thank you for taking the time to bring this to our attention.
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Menasha, Wisconsin
Level 6 Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 6, 2013

We arrived early evening after a very long day in the car. We greeted with a welcoming smile. We had a car top carrier on the car and were concerned about security. Tom, the gentlemen at the desk, suggested we park the car in the atrium, so he could keep an eye on it for us for us. In addition we needed copies of paper work in order to cross the border the next day which he was able to provide … all this and a smile … Excellent Customer Service!
The hotel itself was in a great value in good shape and clean. We would recommend the hotel!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank NickWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIE_Brownsville, Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, November 7, 2013
We are delighted to hear such wonderful remarks about our front desk clerk! We always strive to provide the best possible service and are glad we were able to accommodate your needs. We're pleased to know your stay was great. Thanks for your feedback!
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Florida
Level 6 Contributor
200 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed September 12, 2013

I needed a room for one night and I was pleasantly surprised after seeing the outside of the hotel. The hotel is in a neighborhood that didn't make me feel very comfortable but the hotel was very nice inside after I got in. I didn't like being put at the end of the hall since I was a single female and patrons were going in and out to smoke. The hotel was very colorful and was decorated very nicely and had plenty of room for people wanting to sit around and in the dining area. There isn't much in the way of parking and the hotel was hard to find even with my GPS. The room I had was large and had plenty of room for me. I liked having a fridge and a microwave in my rom and the small table was a good touch for eating in your room. Overall a good stay and the staff was nice and helpful.

  • Stayed September 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DonnaKronmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Brownsville, responded to this review, September 28, 2013
Dear DonnaKronmiller,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with our facilities and the service you received. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed your expectations with the neighborhood. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you again for your review and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
255 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed September 11, 2013

For a Holiday Inn Express this place was better than normal
The staff was very friendly and I was greeted in a pleasant manner by them all.
I was there for a week and a half and every thing went smoothly.
The breakfast is the standard fare and the beigles could be cut better.
The room had plenty of sockets and also a LAN line which helped improve the internet when the signal fades as it always does.
The room had a reasonable fridge and a microwave with a separate sink which was reasonably usable.
There were plenty of drawers but the cupboard was open, I do prefer a door!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Bustrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 2, 2013

I spent 5 wonderful nights here. The staff is friendly and professional. The rooms are laid out well. Spacious, with a separate dining nook that has a fridge, microwave, sink, and cupboard with some basic utensils. The bathroom was clean and modern, for that matter the whole room was clean clean clean! The Wifi was solid and all the TV channels were HD. It was a fabulous stay. I love the location. My room had a lovely view of the waterway. The hotel is set back from the Expressway so that noise is not an issue. Granted, there is a TINY bit of wear to the hotel, but compared to the regular Holiday Inn where I also stayed on this trip (which is supposedly a 3 star hotel) this will be my first and only choice from now on.

Room Tip: Ask for a view of the waterway- it's charming!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank garblefritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetumpka, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 30, 2013

This was the best Holiday Inn Express I have ever stayed at! The hotel was beautifully decorated. The staff were very friendly and helpful. My Mom had a handicap sticker, the manager on duty let us park under the covered pavillion outside the front door. The pool was beautiful, but kind of a bit crowded. There was also an outside hot tub. In back of the hotel was a resacca,(a little lake area). Landcsaping was beautiful. They have a workout room, a computer room. Wifi is available. Mine worked great! They are in walking distance to the best Denny's I have ever eaten at. We had a special room with a hot tub in the room. There was a big screen tv. The beds and pull out couch were comfortable. The best part of my stay was the hot breakfast! I expected milk and cereal, or maybe donuts. This is a hot breakfast, including eggs, bacon, biscuits, and toast, etc. The lady managing the breakfast was very efficient, and provided great service. I will definantly come back to this hotel, the next time I stay in Brownsville.

Room Tip: Room 215 has a big jacuzzi hot tub in it! You can watch tv while your in the hot tub!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura K Holt Th... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Brownsville

Property: Holiday Inn Express Hotel & Suites Brownsville
Address: 1985 N. Expressway, Brownsville, TX 78520-8849
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Brownsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Brownsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Brownsville 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Brownsville is located next to Expressway 77/83 South. We are minutes away from Sunrise Mall, Gladys Porter Zoo, and a driving range. All of our one-room suites have been recently renovated for your comfort. Hotel features include hot breakfast, high-speed Internet (wired and wireless), 'Social Hour' Tues. & Wed. from 5:30 to 7:30, fitness center, and business center. There is also an outside heated pool and hot tub overlooking the resaca. Visit Brownsville, TX and Stay Smart at the Holiday Inn Express! ... more   less 
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Also Known As:
Brownsville Holiday Inn
Holiday Inn Brownsville

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