I had a business meeting unexpectedly cancel on a Monday morning. I called the Omni customer service line at 9:00 AM in order to cancel my one night reservation for that evening. I was told that if I wanted to cancel I needed to do it by 12:00 the PREVIOUS DAY. I explained that the previous day was a Sunday and as a business traveler plans change at the last minute. The supervisor I spoke with was one of the rudest people I have ever dealt with and should definitely choose another line of work. I hope it was worth the $171 Omni charged me for the room to never have me stay at that Omni or any other Omni again. Almost every hotel chain allows you to cancel a hotel reservation up to 6:00 PM on the day of arrival. Omni needs to catch up with the times and needs to have customer service supervisors who actually like their jobs.
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- Also Known As:
- Omni Hotel Corpus Christi
- Omni Corpus Christi Hotel Bayfront Tower
- Corpus Christi Omni