We stayed at the Best Western Marina Grand Hotel several nights in April 2013. It is in a good location and the hotel is clean. Included Breakfast was very nice. When we checked in we were informed that the next day there would be no water at all from 10 am to 3pm due to repairs. We said okay because we had to choice to stay because the room was booked with no refunds. I think we should have been notified of this when we booked the room or given some compensation for the inconvenience.
We noticed that the water temperature in the shower and faucet was very cool and would not get any warmer, but we were tired from travel and did not complain. The next day the water was off and in the evening again when we took showers in the morning the water again was not warm, in the evening at 11pm for showers the water was very cold. We complained to the manager who told us it takes time for the water to warm up after being shut off and OTHER guests had told him it was NOT unbearable. So we should not be complaining.
The next morning the maid brought fresh towels when servicing the room and when we tried to use them for showers, the towels were all wet inside. These were fresh towels - not reused towels. Again I went to the front desk and the woman there had no reaction. The manager came out and I told him about the wet towels and again about the cold water . The reaction I received was his annoyance of me for complaining and if I insisted he would have more towels sent up.
Almost more than the no hot water and wet towels, the manager's reaction and attitude is what I find most troublesome. The hotel never offered any compensation, adjustment, or anything to improve the situation.
Corpus Christi was nice, Padre Island was beautiful and we drove on the beach and took the car ferry, however I would look for a different hotel.
- Official Description (provided by the hotel):
- Best Western Corpus Christi Hotel. Overlooking Corpus Christi Bay and Marina, the hotel is across from the historic seawall, and minutes from beautiful beaches, restaurants, fishing boats, piers, golf courses, museums and attractions, such as the American Bank Center Arena, Texas State Aquarium, USS Lexington, Selena Museum and Padre Island. ... more less
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- Also Known As:
- Corpus Christi Best Western