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“Elevator went out before we got there.”

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Holiday Inn Express & Suites Corpus Christi North
Ranked #27 of 80 Hotels in Corpus Christi
Austin, Texas
Level Contributor
237 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Elevator went out before we got there.”
Reviewed May 28, 2014

We got to Corpus about 2:00 PM and since we were coming in right by the hotel, we stopped to see if perhaps our rooms (had reserved two) might be ready so we could leave our luggage as we had not had lunch yet. The front desk clerk called someone on the walkie talkie and asked if our rooms were ready and the woman yelled back where we could hear, "They'll be ready at 3:00 PM like it says for check-in." While we were only checking about the rooms, as we have done many times upon arriving in a city, the availability depends totally upon when the previous guests left and the order in which the maids were able to clean the rooms. Plenty of times, hotels have had our rooms ready an hour early and allowed us to enter. But this woman apparently was either a stickler for the 3:00 PM rule, OR she didn't even bother to check to see if our two rooms were ready before yelling out that the rooms would be ready at the 3:00 PM check-in time. Either way, she was rude.

Also, if the elevator was out at that time, they should have told us so we could move to another hotel. There are several Holiday Inn Expresses in Corpus so they could have avoided the problem.

So we left and went to eat and when we got back around 4:00, the elevator was out of order. We had requested rooms on the top floor since we don't like children or adults running around in the room above us at all hours, but the clerk said they were going to have to give us a room on the third floor and one on the fourth floor. But since the elevator was out, they offered to help us carry our luggage up the stairs, but we had one person in our party who needs knee surgery and another who had just had knee surgery, so they agreed to put us in first floor rooms. The elevator had apparently gone out because they had lost electricity at some point. They got the elevator reset and working after we got in our first floor rooms, but the bad knee people didn't want to take the risk that the elevator would go out again.

The rooms were clean, but there was noise above us during the night and on the first floor, there is more activity going on early in the morning than on other floors.

The hotel offers a free breakfast and it was good.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary1836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmLindaClark, General Manager at Holiday Inn Express & Suites Corpus Christi North, responded to this review, July 31, 2014
Dear Gary1836,

We truly appreciate your sharing this experience with us. Although we could not change the circumstances, we again extend our sincere apology for the challenges stemmed from the elevator service.

We consider all of our guests as VIP's and and strive to accommodate early arrivals whenever possible and based upon room type & preference availability. The verbiage and tone of our radio communications has been reviewed and resulted in additional service training. Had you not noted the radio communication issue in your review, it might not have been known to me.

Please know that your time spent offering this review is received with respect and all sincerity. It is our desire to make each guest stay memorable and positive. When that is not the case, we utilize the information from our guests as direct learning tools and as part of on-going training.

Kind Regards,

Linda Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    34
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    10
    3
    4
See reviews for
26
11
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11
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Guymon, Oklahoma
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 23, 2014

I have tried to see if I can post a picture of the view from our room #211- we are behind their sign! No view! Our very first time to Corpus Christi and the furthest we have been south in Texas. All I did was request a bathtub and use AAA! For $200 a night, they should give you some kind of view. Why not make that space a supply room? It is a lovely room with small kitchen and sitting area. Oh well, maybe it will block the highway noise!

Room Tip: Do not get Room #211! View is blocked by their sign!
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BebeandPapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmLindaClark, General Manager at Holiday Inn Express & Suites Corpus Christi North, responded to this review, July 31, 2014
Thank you for taking time to share your experience. We certainly understand your disappointment as to the lack of a view from your room. It is our hope that should your travels return you to our neighborhood, that we might have another opportunity to be of service to you.

Kind Regards,

Linda Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 30, 2014

We have stayed at this hotel for at least 3 times and we are always satisfied due to its location, service, cleanliness and friendly staff. I have found that the hotels on the beach are dirty and this one is very clean. A very nice little pool is also a plus. We stayed on a Friday and it was nice and quiet even though there was some sort of festival in the boarwalk area. The room was very clean and nicely stocked. My son forgot his toothbruth so they had some available. The beds are very comfortable. I usually have trouble sleeping the first night at a hotel but I dozed off fairly quickly. Bahtrooms are nice size the only thing I would recommend is to have something so guests can hang their wet swimsuits. Breakfast the next day was ample with different selections and some heathy - yogurt, fresh fruits and non-sugary breads. Suggestion: they need to have a healthy cereal option as they were mostly sugary but since breakfast is included it's a great bargain. There is plenty of free parking in front of the hotel and it is well lit. Good location far enough from the beach crowd but close enough as well. We will be back as it feels comfortable, friendly and most important - clean. Thanks for a great job.

Room Tip: We like the high floors with a corner room as there is no noise from guests walking above your room.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lsaw196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmLindaClark, General Manager at Holiday Inn Express & Suites Corpus Christi North, responded to this review, July 31, 2014
Thank you for sharing your experience us! It is always a delight to hear from our visitors that they enjoyed their time in our community as well as their accommodations. We truly appreciate your generous compliments! We look forward to being of service to you again in the future should your travels return you to our neighborhood.

Regards,

Linda Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Usa, Japan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 21, 2014 via mobile

Ok first off i stayed at the downtown marina beachfront Holiday inn and it was not better plus they charge you to park your own car.
Ok so here is the thing i debated with Lydia about what I should do stay downtown for convenience or stay at this location (btw she was so patient with me) Ok well obviously I stayed. She gave me advice on where to go,how far etc... let me tell you guys it was so easy. This location is in the middle which makes corpus beach front(downtown marina),which is near the state aquarium ,restaurants and more ,the mall ,padre island and Port Aransas (dolphin and ferry) so easy to get to. When you are from out of area you want to choose a great location that allows you access to sights and more,this hotel does.

Ok so I walk in my room and loved it. Everything was clean,color schemes gave it a great feel ,great selection of tv channels for kids and adults,refrig and microwave,great lighting,bathroom beautiful . Just a nice feel!!! Casey/Kasey took provided me with the extras i forgot from rushing out the house(toiletries and beauty needs). Erin was EXCELLENT she was so genuine in her customer service and is very stern on the upkeep of the property (I love that). She was patient with my kids and gave me so much information on stuff to do in the area and how to save money doing it. Thanks so Much Erin!!!!! Breakfast was great they have Starbucks frapps,yayyy.lol . The breakfast is truly a buffet (various cereals,milk flavors,yogurts,juices,fruits,hashbrowns,eggs,pancakes,toast,bagels,muffins,danish,english muffin,jellies,jams,peanut butter.hardboiled eggs,cream cheese,and whatever else i am forgetting) . Housekeeping came but I wasn't interested, but how about the supervisor came to reassure it. Which was great!!! At the downtown Marina Holiday Inn i think we payed for the breakfast(mind you kids eat free and they didnt even tell me) . When i requested housekeeping,which i NEVER do me and my bf get back and they didnt even clean up the trash. That location is not even worth it to be on the beach,because technically Padre Island has better beaches anyway. So the price you pay to park is the gas worth spending for a better IHG hotel. Trust Me. Only thing i didnt care for was the lack of customer service from the GM . He doesn't deserve such a friendly staff. I lookedhim right in the face and he ddidn't say Hi,nor are you enjoying your stay. No worries though service was great I didnt need him anyway. :)Crystal in HoHousekeeping had a better attitude than him. Overall STAY HERE IF u get IHG discounts or just prefer IHG hotels .

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ILOVETRAVELING100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 6, 2013

We were going to the Carrie Underwood Concert Sept 5, 2013 7 This hotel was the best location. Very clean, spacious room, nice pool & great breakfast. !!!! Room was spacious, bed was comfortable. Room had a microwave, refrigerator, desk with chair, also had an extra chair with ottoman.

Room Tip: Our room was called Location so it was the room at the end of the hall very quiet. Bed was comfy.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 4, 2013

I can't say enough good things about this Hotel. The staff was awesome and the hotel is beautiful. We had a king suite that was spacious and the most comfortable bed! The breakfast is really good with something for everyone. The location is great, easy to get around. Only 10 minute drive to downtown and shoreline drive (great restaurants) and only 20 minutes to the National Seashore Park. I would recommend this one to anyone!

Room Tip: Rooms facing the front of hotel get full morning sun so if you want to see the sunrise this is it...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dawn Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2013

Small hotel. Somewhat cramped. Only one elevator which was very slow. At times, had to wait 4-5 minutes for an elevator that was not packed full. Powdered eggs for breakfast were hard to like. Benches outside main entrance usually filled with smokers - ugh! Will stay at Holiday Inn Express again, just not this one.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mailliw5027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Corpus Christi North, responded to this review, July 23, 2013
Dear Mailliw5027,

Thank you for your recent stay with us and reviewing our property. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am sorry to hear that your experience was not what you expected. I apologize for any inconvenience you had with the elevators and regret the dissatisfaction you had with the breakfast.

Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Corpus Christi North

Property: Holiday Inn Express & Suites Corpus Christi North
Address: 929 Navigation Blvd, Corpus Christi, TX 78408-2646
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Corpus Christi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 80 Hotels in Corpus Christi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Corpus Christi North 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Experience a relaxing stay while traveling for business and leisure! We offer to you easy access to all points of interest that Corpus Christi has to offer! We are 5 minutes from downtown and our beautiful marina on the bayfront, 8 minutes from shopping and 15 minutes from Upper Padre Island! Enjoy the modern design and decor of your well appointed guest room for a great nights sleep. Our outdoor pool provides a wonderful place for you to kick back and relax. Keep up with your workout routine in our 24hour fitness center. Start each morning in the Great Room where you'll enjoy our Express Start Breakfast offerings! ... more   less 
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