I was traveling to the area for a funeral. I was early Saturday morning approx. 5am. I called to see if there were any rooms available the desk clerk said yes. Upon our arrival, approx. 5:45am, I proceeded to check-in. The clerk said he would have to charge me for the entire night if I checked in at the current time. I then asked what would be the earliest I could check in, he replied 11am. I explained that I had a funeral to attend that started a 10am and all I need was a place to freshen up and change clothes and I was planning to stay for the the next day or so. I asked if there was anything he could do to help. He said no. Desperate and pressed for time I took the room only to later find out that had we waited another hour and 15 to 20 minutes, they could have checked us in if there were rooms available, which there was, and they would not have charged me for a full night to just freshen up, brush my teeth, and change my clothes. After the services were over I explained the situation to the manager. He explained to me that this is the way they conduct business and made no concessions about his clerk giving misinformation or no information at all. They charge me $109.00 for two hours and check me out of the room before I returned from the funeral. I was planning to stay another night but after all of that I looked else where and found a brand new hotel in the SpringHill Suites for the same price, continental breakfast, much cleaner facility, PROFESSIONAL SERVICE, and a helpful staff. I travel for my job and I have had some trying times but never one as bad as the lack luster service and pss poor professionalism as I received at the Oxon Hill, MDI RED ROOF INN. I would sleep on the street before I stayed there again.
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- Also Known As:
- Red Roof Inn Washington Dc - Oxon Hill Hotel Oxon Hill
- Red Roof Inn Oxon Hill
- Oxon Hill Red Roof Inn