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“NOT non smoking as advertised”

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Red Roof PLUS+ Washington DC - Oxon Hill
Ranked #2 of 4 Hotels in Oxon Hill
Reviewed September 29, 2013

We stayed here on Thursday 26th September but arriving late after a very tiring journey we found room 241 smelt of stale smoke- unpleasant and bad for my health as an asthmatic -we had been reassured by the claim made of non smoking rooms.
A plastic bag had been put over the smoke detector! Too tired to negotiate another room but told receptionist in morning. She apologised and said she would look into it but didn't seem surprised. If $200 dollars fine to be given to the offender then we should have also been offered some good will gesture regarding our booking?
Previous assurances on trip advisor given by the general manager of following up previous identical problem obviously not effective. Disappointing!!

Stayed: September 2013, traveled as a couple
Thank maldonian11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded December 15, 2013

Thank you for taking the time to tell us about your experience at the Oxon Hill Red Roof. I am sorry that room smelled like smoke; please accept my sincerest apologies. I want you to know that I will be working very closely with my housekeeping teams to ensure immediate improvement to prevent any future occurrence.
We appreciate your sharing your concerns.
Sincerely,
Bikas
General Manager

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Reviews (146)
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112 - 118 of 146 reviews

Reviewed July 25, 2013

For an inexpensive night's sleep this motel will do. The room was clean enough but the old smell of cigarettes was too much by the morning. Hot shower and easy to get to Alexandria from this location.

  • Stayed: July 2013
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Thank Katie7053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded September 24, 2013

Thank you so much for your review of your experience at Red Roof Inn, Oxon Hill. I appreciate your comments regarding your stay. Please accept our sincerest apologies for room smell of cigarettes. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
Sincerely,
Bikas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

I stayed for one night in a room that was clean and comfortable. No microwave or mini-fridge in my room, as advertised. That did not bother me, but I can see where it would have had I been planning to use either or both. But the room was clean and comfortable and noise-free, and reasonably well laid-out. Drain in bathroom sink was VERY slow, which I reported. Again, for a one-night stay, hard to beat the value in the D.C. area. Convenient location and plenty of parking too.

  • Stayed: July 2013, traveled solo
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Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded September 25, 2013

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at Oxon Hill Red Roof Inn. My sincerest apologies for the misinformation regarding the microwave and the mini-fridge: they only come with the Superior King rooms and the Deluxe Double rooms. I want you to know that we’ve taken care of the slow draining sink: sorry for the inconvenience.
I thank you once again for your feedback and look forward to being of service to you in the near future.

Sincerely,
Bikas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013 via mobile

The rooms were well equipped and clean. The room had a good size refrigerator , microwave and coffee maker. We stayed here with 95 international students and the service was outstanding. I would stay here again.

  • Stayed: July 2013
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Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded September 24, 2013

Thank you for taking the time to comment on your recent stay. It is always nice to hear positive feedback and I will make sure to share your comments with the rest of our team. Your comments and feedback continue to assist us in improving our property.
We look forward to seeing you in your future travels.
Sincerely,
Bikas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Clean, comfortable rooms for a fantastic value. Front desk was helpful and cleaning staff did a great job. Great location off highway, and short drive from Metro station for trip to downtown DC. Four day stay was good with no issues.

  • Stayed: June 2013, traveled with family
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Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded September 24, 2013

My name is Bikas Shrestha, and I am the general manager at the Red Roof Inn Oxon Hill, MD. I just want to thank you for taking the time to complete a review on Trip Advisor. I have shared your comments with the rest of the team and I can assure you that it has been a great encouragement to us as we continue to improve our product and services. Thank you again and I hope you continue to have a great stay with the Red Roof Inns.

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Reviewed June 23, 2013

Had a great time in this hotel, rooms and almost all the services were very good, specially staff member and more specifically Ms. Pamela in reception counter was very cooperative. She in particular helped me both in check in and in check out issues. Bed, window, AC was very good.

From my side it is recommended to all

  • Stayed: June 2013, traveled on business
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Thank njrahman2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded June 24, 2013

Thank you so much for the review you posted about Pamela. I am so happy that you had enjoyed staying at Oxon Hill Red Roof Inn. I will make sure to share your comments with Pamela and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Sincerely,
Bikas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Had a great time rooms were clean staff were friendly and very pleasant. Big thanks to Pamela Robinson at the front desk also the manager Bikas Also the property was well keep and clean. My two day stay was in newly renovated room. With king bed and a safe to keep my valuables.

  • Stayed: June 2013
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Thank foxx202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0181, General Manager at Red Roof PLUS+ Washington DC - Oxon Hill, responded to this reviewResponded June 20, 2013

Thank you for the great review. It is nice to hear that our housekeepers and front desk staff Pamela provided you with good service. I will make sure to share your comments with Pamela and the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,
Bikas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ Washington DC - Oxon Hill

Address: 6170 Oxon Hill Rd, Oxon Hill, MD 20745-3107
Phone Number:
Location: United States > Maryland > Oxon Hill
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Oxon Hill
Price Range: $83 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ Washington DC - Oxon Hill 2.5*
Number of rooms: 120
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Also Known As:
Red Roof Inn Washington Dc - Oxon Hill Hotel Oxon Hill
Red Roof Inn Oxon Hill
Oxon Hill Red Roof Inn

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