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“Great Service from the front desk but maid service terrible” 3 of 5 stars
Review of Salt Lake City Marriott University Park

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Salt Lake City Marriott University Park
Ranked #34 of 75 Hotels in Salt Lake City
Davis, CA
Level Contributor
351 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Great Service from the front desk but maid service terrible”
3 of 5 stars Reviewed July 13, 2014

The front desk during our stay was extremely friendly and very helpful. The rooms are a bit small especially the bathrooms. The towels were old and scratchy. We arrive with no towels and no soap. We had to call down twice. The maid arrived and said she was busy. This was 9:30 at night. I judge a hotel by its bathroom and the shower was nicely designed with nice glass doors and tile. However, there was mold in the shower especially in the corners. This is just not a good housekeeping. We asked for a late check out which was graciously given. Very appreciative of that as we were pre riding a course for national time trails and needed to take a shower before getting on a plane. We put a do not disturb sign on the door and the maid knocked on the door and said we should be checked out. I told her we had a late check out and she gave me grief about it because she wanted to clean the room. I was shocked by her behavior. Our room included breakfast as the concierge lounge was closed on Saturday and it was a full buffet which was great.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Chiili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoeS278, General Manager at Salt Lake City Marriott University Park, responded to this review, July 14, 2014
Dear Chiili –

Thank you so much for sharing your recent experience at the Salt Lake City Marriott University Park. We greatly appreciate your comments regarding the helpful and friendly service received from our front office team, and the added benefit of a full breakfast buffet being offered on the weekend for our concierge guests.

You also indicated in your response that our maid service, overall professionalism from our maids and cleanliness of your shower was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced.

We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Since this time, we have reviewed your comments with our housekeeping team and have implemented a weekly training program on proper behavior and how to better communicate with our guests. We have also adjusted the inspection process for our bathrooms to ensure these experiences are not repeated.

We are grateful for your patronage and look forward to being of better service to you in the near future.

Sincerely,

Joe Snarr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
San Antonio, Tx
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 3, 2014

Quick weekend overnight at the Marriott Salt Lake City University Park. Hotel is in a quiet part of town near the U. A little bit out of the way but not bad. Staff is obviously well trained and everyone we encountered tried hard to impress. Room was clean in everything was in good shape. Ample free parking. Had snacks in the Pitchers sports bar (not so good) and breakfast buffet (average) in the hotel restaurant. Full service Starbucks in the lobby was good. Would definitely stay again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ChrisIsOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2014

I've stayed at this Marriott several times and have had great experiences every time. The staff there have always been wonderful. The first time I came to UT, I was stung by a bee while out hiking (imagine that). The lady at the front desk brought up soda and white vinegar for me to put on the bite (very nice of her).

The rooms are a decent size. It's a decent sized hotel. They have a nice gym and pool. They have an on-site restaurant, a bar, and a Starbucks. Also, if your business takes you to the hospital, they have a complimentary shuttle.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Crystal O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho Falls
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed here for two nights at the end of term when picking up my son from college. Normally would stay at University Guesthouse but didn't plan enough in advance. We had rewards points so this worked out alright. Rates are normally more than UG and no breakfast included here. Parking lot is larger and easier to find a spot for a pickup truck. Right at the edge of campus so that works out well. They do have a full service Starbucks so that is nice for grabbing a cup of coffee before you head out. Staff was efficient and rooms were clean.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank IdahoGems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 20, 2014 via mobile

First problem: no free WiFi. Not cool. $10/day on top of the room rate. Stayed 6 nights so $60 total. Had to argue with the desk clerk, but did get it removed. 2nd problem: poor maid service. Would not restock coffee/tea. Daily complaint ignored. Small bathroom, no tub. University Guest House was $30 less, had free WiFi and full breakfast and closer to campus. Much better all around. Stay there if you are in town for UU activity.

Stayed June 2014, traveled as a couple
Helpful?
Thank eyeballbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoeS278, General Manager at Salt Lake City Marriott University Park, responded to this review, June 23, 2014
Thank you for your recent stay and taking the time to provide feedback to the Marriott University Park. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I apologize that we fell short of our goal. Please be assured that we are taking immediate corrective steps to avoid the housekeeping issues that you experienced. I would like to extend an invitation for you to return and give us the opportunity to provide you with an exceptional hotel experience. Please contact me directly when you would like to make a reservation. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

I stayed at this hotel while visiting the University of Utah. It is minutes from just about anything in Salt Lake City. It is up the road from downtown, while also close to I80 if you are interested in going to Park City or any of the other skiing locations. The staff was very friendly, and were able to accommodate any request, including one for firmer pillows. The bed was very comfortable as well. They have a free shuttle that takes you to any point on the U of U campus, and can go pick you up once you have completed your business.

The only minor inconvenience i encountered was the fact that housekeeping for some reason did not refill the supply of coffee/tea in the room. However this was resolved with a call to the front desk, who ended up sending some up.

Room Tip: The rooms with a mountain view really are beautiful in the morning.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pablo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

Need a place to stay? Come here and try it out. At the guest service desk a lady named Denise is very nice genuine and honest. She goes above and beyond of her call of duty. Thank you so much for helping me out today!

  • Stayed June 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cacket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salt Lake City Marriott University Park

Property: Salt Lake City Marriott University Park
Address: 480 S Wakara Way, Salt Lake City, UT 84108-1211
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Salt Lake City Marriott University Park 3.5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Marriott Salt Lake City University Park Hotel Salt Lake City
Salt Lake City Marriott University Park Utah

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