I stayed at the Radisoon Salt Lake City Airport Hotel for a week in February, 2006. Overall the stay was fine, but we had a few problems with the hotel. I would still recommend this hotel to others because the customer service was so great and the problems didn't keep us from having a good time.
Room-They let us check in early which was very convenient since we had a morning flight into Salt Lake. Our room was very large for a standard room. It included two queen beds, small fridge, small couch, two oversize chairs and a desk. We discovered our toilet would not flush so we informed the front desk. They had already been notified by the maid who had just cleaned our room and within minutes they were in our room to fix it. The water pressure in our room was so bad you couldn't get the shampoo out of your hair. We spoke to the front desk about the problem requesting to move to a different room or get it fixed and within minutes the maintenance man was at our room with a new shower head without low flow. The fan in the bathroom sounded like it was going to die when you first turned it on, but it worked the entire time we were there. So a few minor problems with the room but they were quick to correct them and were very nice about it. The decor could have been updated, but the sleep number beds were great. I have never slept that good in a hotel.
Complimentary buffet breakfast-The first morning we slept in and got to the buffet 15 minutes before closing and there was not much left. The other days we arrived earlier and there was plenty of hot food. Pancakes, eggs, sausage, bagels, cereal, danishes, croissants, muffins, fruit, etc.
Amenities-The first night after skiing (Friday) we were looking forward to relaxing in the hot tub. We were informed by the maintenance man that the hot tub was broken and it would hopefully be fixed by Saturday or Monday at the latest. Monday came and no hot tub. We spoke with the front desk and they were very apologetic. We received a phone call from the front desk giving us complimentary lunch in the hotel restaurant to make up for the inconvenience. Then a customer service representative showed up at our door with a basket of snacks and drinks and a free movie. We really appreciated the gesture. The hot tub did not work until Wednesday (the day before we left) but we did get to enjoy it for one night.
Location-Great getting to and from the airport. They have the shuttle if you need it. Not far from most of the ski resorts and just a few minutes from downtown.
Customer Service-The best customer service I have ever received. Jennifer at the front desk went out of her way to make our stay as pleasant as possible. She always greeted us as we came and left the hotel and asked us how everything was and how are day was. To me, things are going to happen when you stay at a big hotel, but if the customer service is good and they take care of the problems it makes up for it.
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- Also Known As:
- Radisson Salt Lake City Airport Hotel Salt Lake City
- Salt Lake City Radisson
- Radisson Salt Lake City Airport Utah