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“THE WORST CUSTOMER SERVICE”

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Microtel Inn & Suites by Wyndham Salt Lake City Airport
Ranked #42 of 75 Hotels in Salt Lake City
Kenosha, Wisconsin
Level Contributor
285 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“THE WORST CUSTOMER SERVICE”
Reviewed January 9, 2014

Called ahead to make our reservation got conformation number and details. Arrived at hotel(we had never stayed at a Microtel but MANY Wyndham Properties) This place was the worst.. they argue with their customers and tell you they don't have your R.S.V.P. BUT THEY WILL GIVE YOU A ROOM ....but it is going to cost you EXTRA!!. They tell you the manager IS NOT on the property and when you tell them to call the manager so you can talk to him/her they say this is "NOT POSSIBLE"! They put untrue information on your cancellation papers that are false. Things like "you entered the room" and do tothe weather conditions you did not accept the room BOTH FALSE. We will NEVER EVEN TRY to stay here again

  • Stayed June 2013, traveled with family
    • Value
    • Service
Helpful?
Thank Jeep057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelslc, General Manager at Microtel Inn & Suites by Wyndham Salt Lake City Airport, responded to this review, January 10, 2014
Dear guest, I am so sorry to hear to hear about your confusion with the reservation. Our hotel does not cancel any reservations unless a guest or an agent calls on behalf of guest for a cancellation. I would like to know more about how your reservation was booked (online third party, etc) and the name you had booked the reservation under. I would like to research this for you and see why the reservation was cancelled and by whom. Please give me a call directly at 801-691-8972. I truly apologize for the inconvenience and want to assure I will get to the bottom of this. I hope you will give us another chance to showcase our Microtel hospitality. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
1 review
Reviewed January 9, 2014

So disappointing. Noisy people upstairs- I mean ELEPHANT noisy at 1-3 am. Call front desk three times, complain the next day, EXHAUSTED, the chain smoking lady at front desk said "ohhhh, sorry." When asked to see/speak to a manager, she says "he's not here." Then, tries to just ignore me????? So, I wrote a note, which I'm sure he didn't receive, and WAS NEVER CONTACTED. Tried to call to complain later, but was never put in contact with said manager. Are you kidding me?

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmyRunsfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelslc, General Manager at Microtel Inn & Suites by Wyndham Salt Lake City Airport, responded to this review, January 16, 2014
Dear Amy, thank you for your feedback on your stay. I apologize you had noise issues from the room above you. I was indeed informed of the incident the morning of and had tried calling you couple of times but I did not get a reply. I apologize you did not get the rest you were needing due to noisy guest in the above you, actually our night auditor had contacted them after your initial complaint and after repeated requests we were finally able to quiet them down to ensure restful sleep of all our guests. I apologized it left a sour taste in your mouth and I can understand your frustration.

We also had all our equipment checked in gym room to ensure smooth working and found everything to be in order and safe, working condition. Please do inform which equipment you had issues with so we can ensure it is taken care off for our future guests.

I would like to invite you back to our hotel and prove to you that your incident at our hotel was a one off. Thank you do much for choosing Microtel Inn & Suites by Wyndham.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Microtel Inn & Suites by Wyndham Salt Lake City Airport

Property: Microtel Inn & Suites by Wyndham Salt Lake City Airport
Address: 61 N Tommy Thompson Rd, Salt Lake City, UT 84116-2819
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Salt Lake City Airport 2*
Number of rooms: 104
Official Description (provided by the hotel):
Close to Salt Lake City International Airport, Ski Resorts and Hill Air Force Base. Free Shuttle to and from the Airport.For comfortable rooms at an affordable price, book your stay at Microtel Salt Lake City Airport hotel near Utah’s Hogle Zoo. We offer free parking for your vehicle so you can easily enjoy all the area has to offer. Ask us about our Park N Fly options and save even more!!Greet the day with free continental breakfast before working out in our fitness center. Our pet-friendly Salt Lake City hotel offers suites as well as handicapped-accessible and non-smoking rooms. ... more   less 
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Also Known As:
Microtel Inn And Suites Salt Lake City Airport
Microtel Inn & Suites Salt Lake City Airport Hotel Salt Lake City
Microtel Salt Lake City
Salt Lake City Microtel
Microtel Inn & Suites By Wyndham Salt Lake City Airport Utah

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