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“Fantastic hotel, internet needs work” 4 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Salt Lake City

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DoubleTree Suites by Hilton Hotel Salt Lake City
Ranked #13 of 75 Hotels in Salt Lake City
Certificate of Excellence
London,
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic hotel, internet needs work”
4 of 5 stars Reviewed November 28, 2013

Lets get the bad news out of the way first:
The Double Tree Suites has unreliable WiFi. I stayed in November for a week on a work trip with a colleague. We were doing a lot of work from our rooms and the nature of that work meant having a decent connection was vital. Unfortunately the WiFi at this hotel is unreliable and drops off all the time. It's not that fast when you're connected either. Same was true for my colleague's room. I tried it on an iPhone, MacBook and iPad and had the same problem. We were given the standard free WiFi, so asked reception if we could pay to upgrade to a better connection but none was available.
It's a real shame as it is the only area which lets this hotel down.
The good news: Double Tree Suites is an exceptional hotel in every other area. The staff are really courteous, the rooms are large and extremely well appointed. The restaurant and bar are great and the gym is excellent. It's also very central to downtown Salt Lake City and there's a place making proper coffee across the road.
So in summary, a great hotel, let down by its WiFi. If they can sort this out it I couldn't fault the place on anything.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank APNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
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English first
Cameron, NC, United States
1 review
5 of 5 stars Reviewed November 27, 2013

Great room and great service. Thanks to the staff for nailing every request. There is a fantastic restaurant right up the street (North) called Gracie's. Great food and local brews. Try the Porter. They also have a Lobster chunk macaroni and cheese that is to die for. A perfect meal after hiking the mountains for a week. The hotel was very clean and the rest was amazing. A perfect last night in Utah. Highly recommend.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United States
1 review
5 of 5 stars Reviewed November 19, 2013

Perfect stay for my brother and I. We had excellent service when we needed to stay in a city we were not familiar with. Hotel Staff was able to direct us to restaurants and law firms that we needed to walk to from the hotel. Hotel Airport Shuttle Staff was perfect and friendly. This stay was extremely comfortable and overall a 10!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, United States
1 review
5 of 5 stars Reviewed November 18, 2013

I enjoying staying at the Doubletree, the staff always make me feel welcome and are willing to help with any needs that I have. The rooms are clean and spacious. I use the fitness center and enjoy a good workout while away from home.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arnold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blanchard, OK Salt Lake City Utah Hotel, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 18, 2013

I was on the 9th floor and there wasnt a wifi signal. I called and went downstairs to get a plug in line for my laptop. didnt work. was told to set up in my living room, didnt work. then I was told that switching rooms wouldnt help. I GOT ZERO WORK COMPLETED AT night causing me to work all weekend instead of having a day with my kids before leaving again! Im in Dallas now using their wifi in a Hhonors room. So disappointed with Utah work trip! what was really upsetting was the run around and waste of time trying to connect when I believe management knew it wasnt going to work! Time is what I dont have to waste.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Kristi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, United States
1 review
4 of 5 stars Reviewed November 18, 2013

A very good place to lodge on a business trip. A very good place to lodge on a business trip. A very good place to lodge on a business trip. A very good place to lodge on a business trip. A very good place to lodge on a business trip.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, OK, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 18, 2013

I am a loyal HH Diamond member. The internet at this location only worked about 20% of the time. This was a business trip and needless to say I was not able to work once back at the hotel. ESPN and ESPN2 both were intermittent. Both kept dropping signal. No internet + No sports = Unhappy Diamond member. The staff was helpful and apologetic.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Salt Lake City

Property: DoubleTree Suites by Hilton Hotel Salt Lake City
Address: 110 W 600 S, Salt Lake City, UT 84101-2701 (Formerly Embassy Suites Hotel Salt Lake City)
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Salt Lake City
#6 Family Hotel in Salt Lake City
#9 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Salt Lake City 3.5*
Number of rooms: 241
Official Description (provided by the hotel):
Begin your stay at the DoubleTree Suites by Hilton Salt Lake City with a warm welcome, at this inviting hotel. We will even greet you with our delicious warm chocolate chip cookie upon arrival. Ideally located in Downtown Salt Lake City, Utah, our full-service hotel is only seven miles from Salt Lake City International Airport (SLC) and nearby many Salt Lake City attractions. Visit the Historic Temple Square or wander around the fascinating Family History Library. We are also situated nearby a Salt Lake City TRAX Station, providing easy transportation to many attractions.Choose from a delightful range of suites within this Salt Lake City hotel. Each of our stylish suites feature modern decor and are rich in comforts. Enjoy modern amenities such as LCD TVs and wireless internet access. Stay active and work out in the fitness center or swim laps in the heated indoor swimming pool.Choose from tempting menu creations in the hotels inviting on-site dining venue, Stephen's American Bistro Restaurant. Enjoy freshly prepared favorites ranging from colorful salads to tasty steak and chips. The hotel bar also offers a relaxing spot to unwind at the end of a busy day.Host an important meeting or special event at this downtown Salt Lake City hotel with a range of flexible meeting rooms. With 6,000sq.Ft of flexible meeting and banquet space, including the latest AV equipment, our professional staff can organize any event. Corporate guests will also appreciate our 24-hour business center with wireless internet, printing and photocopying services. ... more   less 
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Also Known As:
Embassy Suites Salt Lake City
Salt Lake City Embassy Suites
DoubleTree Suites By Hilton Hotel Salt Lake City Utah

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