I'll be honest, I wasn't sure I would like this hotel. I ended up staying here for a convention because the hotels near the convention center were sold out. I decided to make the best of the situation, but I found I really liked the hotel. The people who work there make the property shine. I am sure I could find fault with the hotel had the people not made me feel so at home.
For the negatives, the hotel is older. The elevator is small and comes to a hard stop when landing on 1st floor. It also doesn't land evenly on other floors. I found I prefer to use the stairs. As far as the room is concerned, mine was small. After reading reviews here, I expected something a bit more spacious. This room reminded me of one in a large city where space is at a premium. The TV is vintage, but I rarely used it so it didn't matter. The curtain rod fell off the wall for no apparent reason. My room had a view of the side of another building (ie-there was no view,) but I could still open the blinds to let some natural light into the room. There was a nice long closet storage area just inside the room. It was great for getting luggage out of the way. In the closet, here was a light with a pull cord and the whole light moved a bit every time I turned it on. Since I could see black wires behind an area on the wall, I decided maybe it was best not to use that light and tried to turn it on as little as possible. I think the worst part of my room was the lack of water pressure. People with short hair will fare better when getting ready in the morning. It took a long time to wash shampoo and conditioner from my long hair. I might have drawn a bath and dipped my head in the water, but my room only had a shower and no tub.
Despite all those "flaws" I loved this hotel. The staff treated me like family. Larry, who drives the hotel van, took me anywhere I wanted to go, which was much appreciated in an area with few taxis and excessive daytime outdoor temperatures. The hotel is just steps away from the food court end of the City Creek Center mall, so it was easy to walk there. It was also easy to walk to a neighborhood grocery store on the same block. My room had a microwave and refrigerator which came in handy for snacks. Each morning I went to the basement for a free cooked-to-order breakfast. I liked being able to get food prepared to my liking instead of having to get it off a buffet line. One day I got there too late for breakfast and they allowed me to eat a bowl of cereal, so I was appreciative. This hotel is old, but somehow it does not have that "old-hotel" smell that other hotels have. The beds & pillows were very comfortable and allowed me to sleep very well. Perhaps I slept well because this hotel was also quiet. It's not a "party" hotel and I think I only saw one or two children the entire week. The patrons are mostly older adults who are in town for specific purposes (family history research or conventions.) I think it would be a good hotel for people traveling on business because of the services provided, but I didn't see any "suit-types" staying there during my stay.
The hotel is very inexpensive at $79/night for 2 of us. When you combine all the free perks (local transportation, breakfast, wi-fi, parking) with such a convenient location and friendly folks, you end up with the best hotel in town! Despite the negatives, I have to give it a 5* rating because the good really outweighed the bad. I will stay there again.
- Also Known As:
- Carlton Hotel Salt Lake City, Utah