After reading some of these other reviews I feel like I stayed at a completely different hotel.
My biggest issue with this hotel was the experience I had with the staff. I had a reservation for a non-smoking room, but when I arrived, late and tired from the flight, the guy behind the counter told me the only room they had available was a smoking room, and room types weren't specifically guaranteed during booking. This was absolutely not true - I called and my travel agency confirmed that I had not only a) reserved a non-smoking room, but b) room types were guaranteed by the hotel. Only after having the travel agency call the hotel directly, were they able to magically "find" me another non-smoking room (2 hours later).
I found the entire situation completely unacceptable (made even more so by the fact that I was paying a crazy rate of $309 a night). If you're a hotel in the 21st century and you choose to have smoking rooms, then you should absolutely make sure that if you confirm a room type, it's available. If for some reason it's not, the LAST thing you should do is lie, and tell the customer that their room type wasn't guaranteed.
Besides that experience, my two cents on everything else. Rooms - fine, but felt slightly dated. Location - close it was to the Gateway, but ~10 min walk from what I consider "downtown". And yes, walking at night the 2 blocks from the Gateway was scary, as I saw several homeless people (including one yelling at another one), who were the only people around.
- Official Description (provided by the hotel):
- The brand new unique and 8-time award-winning Homewood Suites by Hilton is one of Salt Lake's newest and finest all suite hotels. We are located in the heart of the vibrant Gateway district. You are within walking distance of all of the city's finest restaurants, shops, and entertainment. In addition the hotel is situated within minutes of Salt Lake's business district, airport, and governmental offices. Make the Homewood Suites Salt Lake City Downtown your "Home away from Home!" ... more less
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- Also Known As:
- Homewood Suites, Slc Downtown Hotel Salt Lake City
- Homewood Suites Salt Lake City
- Homewood Salt Lake City
- Hilton Salt Lake City
- Homewood Suites Downtown
- Salt Lake City Hilton
- Salt Lake City Homewood Suites
- Homewood Suites By Hilton Salt Lake City - Downtown Utah