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“Nightmare experience”

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Best Western Plus Airport Inn & Suites
Ranked #31 of 75 Hotels in Salt Lake City
Certificate of Excellence
Keighley
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nightmare experience”
Reviewed October 5, 2012

When we arrived at the hotel there was no internet service, the front desk staff were very unhelpful.
To cap it all we had an intruder in our room at 2.30 in the morning, the front desk would not ring 911. The service was terrible, security is non existant. The intruder was able to gain access into our room despite the safety lock being activated from inside the room.
The next mormning we were told that it was impossible for anyone to be able to get into our room without a key, but this DEFINATELY HAPPENED. When we returned to the room we showed the Receptionist that you could open the door without a key, she said she was amazed.
No one bothred to enquire how we were despite this being reported to the Manager by the Receptionist.
Would not stay here ever again. We checked out the next day

Room Tip: Check that you are able to make a baricade to your room!!!!
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Director of Sales at Best Western Plus Airport Inn & Suites, responded to this review, November 2, 2012
Sorry your experience was not a good one, we do everything within our power to make sure our guest are comfortable, and safe. We hope next time you visit Salt Lake that you give us a try again, thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Southern Utah
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2012

Booked this hotel through Priceline, good value, nice rooms, comfortable bed. The pool was nice (water was cold) and the hot tub was pleasant. Has a good breakfast, staff was helpful when we needed more shampoo. The only down side was their directv service did not include ESPN and so we were not able to watch the big Utah vs. BYU rivalry football game :-(

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthernUtahJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Director of Sales at Best Western Plus Airport Inn & Suites, responded to this review, November 1, 2012
Thank you for staying with us, we work hard to provide our guest with the best experience possible, we are new so we are still going through some of the growing pains businesses usually go through but we would love to have your business again, and thanks again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Level 1 Contributor
3 reviews
Reviewed August 13, 2012 via mobile

After the sticker shock at the la quinta we were planning on staying at. 129 before tax and they wouldn't give us a military discount... We ended up just down the street at, Best Western. The staff had been great! Way more affordable! Great room and very comfy bed! If I ever drive through Salt lake again. I will stay here!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melissaboyle62208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Director of Sales at Best Western Plus Airport Inn & Suites, responded to this review, November 2, 2012
Thank you for staying with us we are a new hotel so we appreciate you staying with us. The beds are very comfortable, and the rooms are relaxing, so thank you for your stay, and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level 5 Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 31, 2012

We were moved to this hotel after the Hyatt Place Airport bumped us here claiming our pre-paid reservation was over-booked. It was 1:30 in the morning when we arrived and the front desk was very pleasant and helpful. We were given a king room on the first floor. Everything still smelled new, and was obviously in exceptional condition. No noise from inside or out, beds were comfortable. High ceilings so the rooms feel very spacious. The bathrooms are large and plenty of counter space.
Continental breakfast was basic.
Definitely recommend!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twowisekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Director of Sales at Best Western Plus Airport Inn & Suites, responded to this review, November 2, 2012
Thank you for staying with us, we take great pride in our hotel especially being the new kid on the block. We hope you stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo, Colorado
Level 6 Contributor
497 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed July 26, 2012 via mobile

We were very pleasantly surprised with the newness and amenities of the Best Western Plus Airport Inn and Suites.
There was no sign on I80 yet for the inn, which I attribute to its newness. That said, front desk staff were very helpful and courteous. Our room, a double queen was immaculate, from bed area to bathroom. Very appealing decor too. They use the new proximity key cards, which is important for security, as well. Pool with adjacent spa were also very modern and very clean. I also have to stay was quiet and beds super comfortable.
Breakfast was in spotless modern area and also very good and was included with room. No question, if in the SLC area, we will return to this fine establishment.

Stayed July 2012, traveled with family
Helpful?
1 Thank Erich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Director of Sales at Best Western Plus Airport Inn & Suites, responded to this review, November 2, 2012
Thank you for staying with us, we hope too see you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Airport Inn & Suites

Property: Best Western Plus Airport Inn & Suites
Address: 5433 W Wiley Post Way, Salt Lake City, UT 84116-3719
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Salt Lake City
#30 Family Hotel in Salt Lake City
#32 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Airport Inn & Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Brand new hotel, which is 5 miles away from Salt Lake City International Airport, about 15 minutes from downtown Salt Lake. With great restaurants and attractions right in the downtown area. ... more   less 
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Also Known As:
Best Western Plus Airport Inn & Suites Salt Lake City, Utah

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