We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Property...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Grand America Hotel
Ranked #1 of 75 Hotels in Salt Lake City
Certificate of Excellence
McDonough, Georgia, United States
Level Contributor
373 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Excellent Property...”
Reviewed October 31, 2012

I was there on business and really enjoyed myself. Salt Lake is a great city and this hotel is a great hotel! Impeccable service and a most friendly staff along with really nice rooms make this place a must stay if you are in Salt Lake. Well placed in the city and within walking distance of many of the area sights.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,458 reviews from our community

Traveler rating
    1,141
    224
    57
    24
    12
See reviews for
232
408
53
611
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (361)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Grapevine, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2012

This place is 100% class. The lobby is astonishing. Around the corner from the lobby you find one of the most unique toy stores ever. The Rube Goldberg machine displayed in the front is mesmerizing.
The rooms at this hotel are nothing short of fabulous. Depending on the room type you choose, you may end up with a separate changing room, living room, a marble bathroom and more. The beds are luxurious, especially after a day on the slopes.
To get into the gym, pool, and hot tub you have to pay an extra fee for access to the spa. It is worth it if you have kids or need to wind down in the hot tub.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2012

When you walk in, you feel that you are transported from the otherwise relatively sterile surrounding of Salt Lake City to a different place and time. The lobby is incredibly welcoming, with plenty of comfortable sitting room, and the rooms are large and private. The bathroom alone was enough to make this a pleasant stay, and the staff was incredibly accomodating and attentive throughout the day. One thing that was a little disappointing is that maybe this was just bad luck, but it always seemed that the concierge desk was always empty - which was annoying when actually looking for advice on a few things we wished to do in the area.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank criollo_gringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusanneMaitzen, Manager at Grand America Hotel, responded to this review, October 26, 2012
Dear Guest,

Thank you for taking the time to share your recent experience with us.

I am truly delighted that you enjoyed your hotel accommodations including the ambience of the lobby, the spaciousness of your guest room and the luxury of the bathroom. I am pleased you were able to be transported from the day to day happenings in the city and relax. I am especially proud that you recognized and appreciated the attentiveness and service from our staff.

The staff of the Grand America Hotel is truly what sets our hotel apart. I was disappointed to learn that we missed the opportunity to serve you at our Concierge desk. We do have a Concierge staff at the hotel from 8am until 10pm daily. I understand how the lack of service could have a negative impact on your stay and for this I am truly sorry.

I hope that you will return to the Grand America in the future and we look forward to welcoming you back.

Thank you,

Susanne Maitzen
smaitzen@grandamerica.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tahoe City, California
Level Contributor
240 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed October 22, 2012

The Grand America is a cut above most places that my wife and I have stayed at. The hotel is beautiful, from the welcoming entrance area to the room we stayed in. Everywhere you walk within the hotel the appointments shout "class". Our stay here was supposed to be a treat for us. However, we got in late for our one-night stay and had to leave early the next morning for Paris. As a result, we weren't able to soak up all that the hotel offers. We will go back and stay for a few days and enjoy all that the hotel offers. As it was, our room was reasonably priced. We reserved a Premiere Room - King. It had a wonderfully comfortable bed, a sitting area with a nice sofa, table, and a view of the city. Nothing special with the bathroom.

We were given a coupon for a free room upgrade to be used within a year of our stay. We'll go back and use this coupon and enjoy more of what this hotel has to offer.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fallfan54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 19, 2012

Beyond clean. Stayed on 24th floor very large suite. Most comfortable bed. Two lArge flat screen tvs. Door between den and bedroom for privacy and quite was very nicE. would stay here again. Would vote for free coffee in the morning. Hope you enjoy this hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathrynBlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 18, 2012 via mobile

So I ended up staying here just because my regular hotel was sold out. I liked it. The hotel itself is gorgeous, by far one of the nicest hotels in salt lake. They have a massive garden outside that you can literally get lost in. The room itself was awesome, exactly what i would expect from a 5 star hotel. The bar was a little dead, welcome to salt lake city i guess... Their candy shop was like eating a taste of heaven! The pistachio covered strawberries seem to have a hint of love put in them because I bought way too many! I would recommend this hotel to everyone.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Micheal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 17, 2012

OMG - what a gem! The hotel is so plush - like walking into a stately home or palace! I would go to SLC just to stay here! So why not an excellent marking? Well, the hotel pool is very nice, but lacked any service. Look to hotels like The Breakers in Palm Beach. There they have someone to find you a sun lounger, put up your umbrella, sort out towels etc. Here we were left to fend for ouselves. I also expected in a hotel of this standard to get a turn down servce, but this never happened. But the biggest shock - we had two cocktails in the bar which cost over $20 and were asked if we would like some nuts. When the bill came we were charged for them! This was a first anywhere I have ever stayed or had a drink! But don't get me wrong - the hotel if gorgeous, very reasonable and I'd stay here again

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0urnem0uthTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusanneMaitzen, Manager at Grand America Hotel, responded to this review, October 22, 2012
Dear Guest,

Thank you for taking the time to share your recent experience with us. It is wonderful when our guests comment on the beauty of our hotel and how much they enjoyed their stay. That said, I sincerely apologize for the lack of service you experienced at our outdoor pool and the missed turn down service, as well as for the disappointment you experienced in our Lobby Lounge. Please be assured that these issues have been addressed so the experience is not repeated for you, or any of our guests.
Thank you again for your very helpful comments. I hope that future plans will enable a return visit to the Grand. I would be delighted to personally welcome you back and until then, we remain at your service.

Sincerely,

Susanne Maitzen
smaitzen@grandamerica.com
Executive Director of Hospitality Communication
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Salt Lake City hotels
0.1 mi away
Little America Hotel
Little America Hotel
#11 of 75 in Salt Lake City
1,775 reviews
0.5 mi away
Kimpton Hotel Monaco Salt Lake City
0.4 mi away
Hilton Garden Inn Salt Lake City Downtown
Show Prices
Show Prices
Show Prices
1.1 mi away
Hyatt Place Salt Lake City - Downtown
0.5 mi away
Salt Lake City Marriott City Center
Salt Lake City Marriott City Cen...
#19 of 75 in Salt Lake City
627 reviews
2.9 mi away
University Guest House & Conference Center
Show Prices
Show Prices
Show Prices

Been to Grand America Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand America Hotel

Property: Grand America Hotel
Address: 555 South Main Street, Salt Lake City, UT 84111-4100
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Salt Lake City
#1 Spa Hotel in Salt Lake City
#1 Luxury Hotel in Salt Lake City
#2 Romantic Hotel in Salt Lake City
#3 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand America Hotel 5*
Number of rooms: 775
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, TripOnline SA, Priceline, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Grand America Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Grand America
Grand America Salt Lake City
Grand America Hotel Salt Lake City, Utah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing