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“Kudos all around”

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Salt Lake City Marriott City Center
Ranked #19 of 75 Hotels in Salt Lake City
Certificate of Excellence
Americus, Kansas
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Kudos all around”
Reviewed August 29, 2013

Spent 7 days here for the National Federation of Press Women conference. The staff was great all-around — promptly brought me a hair dryer (which was missing in the room), front-desk staff made super recommendations of local restaurants (complete with easy to read map highlighted with walking directions), gift shop clerk pointed me to nearby grocery store when I needed cough syrup, bellhops unloaded van full of luggage (12 bags for 6 people, half of which had to be lifted over back seat of 15-passenger van).

Meeting rooms and layout were excellent, giving us everything on our schedule on one floor. Set-up crews did a great job with the rooms. Banquet meals were wonderful — great flavor, excellent service from the wait staff.

I would highly recommend this hotel for personal and business stays. There's a reason I'm a loyal Marriott customer, and the Salt Lake City City Center is a great example.

Room Tip: Ask for a mountain view — great to see the mountains behind the office buildings.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gwen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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619 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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Zurich, Switzerland
Level Contributor
160 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 29, 2013

The Marriott in Salt Lake City is located not to far from Temple Square and hence is in a good location to explore the city by foot. The hotel is nice and clean and the rooms were OK. The service was very good and friendly. Overall I would stay here again and would give 3.5 stars (the special something to get 4 stars was missing).

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Xabbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 29, 2013

The accommodations are wonderful and for 2 days we had breakfast, lunch and dinner there. The food was excellent. Always plated beautifully and delicious. The staff was friendly and always went the extra mile to meet our requests.

Room Tip: If you have an even numbered room, you look out over a plaza with a bandstand. If you are on the lo...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gloria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Wyoming
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 28, 2013

I booked a conference for communications professionals after reviewing 5 other hotels in the SLC area. This hotel was the perfect fit for our group of around 125 people. The regional sales director and convention manager went out of their way to make sure all our needs were met both before and during the conference. The hotel and conference facility is beautiful and well kept. Many, many attendees praised the delicious food -- six meals -- over two days. I received lots of positive feedback on the great food served. The luncheon buffets were both beautiful and tasty. When we had last-minute AV needs, their technician was immediately available to help us with unexpected request from presenters. When a rock concert was scheduled in the Galvan Center the evening of a dinner program, they gave us a heads-up as soon as they learned of the concert and offered to move our dinner to a quieter room -- we took them up on the generous offer. Based on personal experience, and feed back from attendees, Marriott City Center in SLC earned an A+. I would definitely book again for a similar size group.

Room Tip: Rooms facing the Galvan Center have a nice view.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Teri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elko, Minnesota
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 26, 2013

My husband and I recently stayed at the Marriott City Center, in SLC, Utah while attending a USANA Convention. The hotel was nice, had wonderful shuttle service back and forth to the Convention and we especially thought the bed and linens were exceptionally comfortable!

We did experience a glitch when checking in (on a Wed). We were sharing a room and the room had been 'reserved' on the other party's credit card. We had already 'settled' the bill with the other party, so had expected the actual charges to be placed on their credit card. When checking in, the front desk said that both parties needed to present credit cards. My husband gave them our's which is a Visa Debit Card from our bank. Well, they promptly put a 'pending' charge on our account for $732.66 (four days stay plus taxes). They ALSO put a pending charge on the other party's card... Not sure why they had the charges on both cards...

Since our's was a 'debit' card, that meant that our bank was withholding those funds. Put a wrench in our spending plans some! On Friday we brought the attention to the front desk who apologized and said they could 'move' all the charges to the other party's card, and did so.

Turns out that doesn't automatically release our funds at our bank. Unfortunately, due to the time of day and it being the end of the business week, the Marriott was unable to reach our bank but assured us that the 'charge would "fall off" in a day or two'. Well, three days later (Mon - and we had already returned home), our bank was still holding the funds. I called our bank who said that the hotel had to issue a letter to them saying that they should cancel the pending transaction because they had already received payment. It was a bit messy but the Marriott was super responsive and faxed the letter immediately. After another day, our bank finally released our funds.

So... in a nutshell - VERY HIGH MARKS FOR MARRIOTT, however, if you are sharing a room and want all the charges on one party's card - be VERY specific when you are checking in, and only give them ONE card, even if they request two.

We had a very frustrating experience with our bank, but it wasn't really Marriott's fault and they went out of their way to assist us in getting resolution!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank M E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas, United States
1 review
Reviewed August 23, 2013

While the facility itself is clean, modern and well kept, the customer service is abysmal. The desk clerk at check in was cold and snarky. Bell hops didn't say a word and even refused to make eye contact. The drinks were so weak at the bar it tasted like soda water, the bourbon nonexistent. The internet connection was horrible and unreliable, with little help from tech support. Beds a rock hard, without the regular topper usually found at Marriott's. The food at the conference was all horribly overcooked, soggy and tasteless. Customer service shouldn't be so difficult. Is it really so hard just to smile at people? Will not stay at this rather expensive hotel again and will think twice before coming back to Salt Lake City. Not a friendly city.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 22, 2013

The staff was great and accommodating. A bit more than I expected. Great location with lots of things within walking distance, gift shop in the lobby open late selling snacks. I booked late when a big convention was in town so the rate was higher than I would have liked.

My big issue was with the layout of the corner suite I had. the HVAC was in the far corner of the suite and no real airflow in the front of the suite where the bathroom and closet were. Seems odd and during the 100 degree temperatures a challenge. I kept the AC on all the time to keep the room cool but I also have to say I am always sensitive to heat.

I would definitely come back as it was a solid business property with free wifi in my room. A great bonus.

  • Stayed August 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keefus238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salt Lake City Marriott City Center

Property: Salt Lake City Marriott City Center
Address: 220 S State St, Salt Lake City, UT 84111-5251
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Salt Lake City
#15 Business Hotel in Salt Lake City
#23 Romantic Hotel in Salt Lake City
#24 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Salt Lake City Marriott City Center 4*
Number of rooms: 359
Reservation Options:
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Also Known As:
Marriott Salt Lake City City Hotel Salt Lake City
Salt Lake City Marriott City Center Utah

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