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“Staff excellent”

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Salt Lake City Marriott City Center
Ranked #18 of 75 Hotels in Salt Lake City
Certificate of Excellence
Whakatane, New Zealand
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Staff excellent”
5 of 5 bubbles Reviewed August 8, 2013

Wonderful and friendly this hotel was more than we expected. Staff went out of their way to find out where we wanted to go and gave directions and organised a taxi cab to get us there and back. The hotel is ideally located and very well maintained. Housekeeping was excellent too. Loved having the iced water in the lobby on a hot day.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delysc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Provo, Utah
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 7, 2013

I loved the location, service and the lobby of this hotel. I also loved the pool and gym! But what I did not love was the rooms. The bed was comfy and the view was great, but it was really small. I felt a little cramped in there and especially in the bathroom. Their rooms reminded me a lot of Courtyard hotels that I have stayed in, which I don't mind but I thought for a Marriott hotel it would be a little more grand like its lobby was. However, with all the good things that this hotel offered it was easy to forget about the small room. It truly is so close to everything downtown and I loved being able to walk everywhere! They definitely make you feel special at this hotel from the valet service and concierge to the front desk staff etc etc.. I had a lovely stay, despite the minimal amount of space.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

We stayed at the Marriott City Center in late June and found the service, rooms and staff excellent. This is my second time staying at the hotel and I would highly recommend it to anyone staying in Salt Lake City. The double bed rooms were enormous, the desk provided me with ample space to work. The window actually opens to get fresh air in the room. My Mom was sick and we were room bound for the 2 nights we were there however I was able to get her all the things she needed within a 5 minute drive. I would definitely stay at this location again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RUTrippin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bisbee, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 31, 2013

the beds are so hard I was in real pain and couldn't sleep. I asked for another room, they said all the beds were the same. I frequently stay at marriots and these are not the same beds other locations have. I asked for a topper, and they said they didn't have any. I was tempted to take a lounge chair pad from the pool area (which was closed for 2 of the 3 days I stayed) as they were more comfortable. The internet didn't work either. They were less than helpful with that.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dragonview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treasure Coast, FL
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed July 27, 2013

I occasionally travel to SLC and have stayed at several properties. A few years ago I had stayed at this hotel and found the customer service and rooms lacking. I decided to give them another try - I believe somewhere I had read that they had been completely renovated. I am pleased to say that the customer service was much better this time, the recession seems to have improved their customer friendliness, the rooms were very nice, the bathrooms were gorgeous!

The location is very good, and I recommend having them add a refrigerator (no charge) to your room. Harmon's grocery store is just a half block away - a money saving tip is you can pick up bottled water, soda, drinks (beer/wine), breakfast, lunch or dinner very reasonably. City Creek center is nearby with lots of shopping, and just a block further north is the Temple Square. Just a few blocks west is the Salt Palace Convention Center - everything is easily within walking distance or ride TRAXX (light rail) for free with the downtown area.

Room Tip: Ask for the refrigerator :-)
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank treasurecoastFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

The hotel is upscale and impressive. It has a great location only a couple of blocks from all downtown attractions - Salt Palace - Temple Square- City Creek Shopping. We were shopping in City Creek and coming back to the hotel to keep the shopping in the room, as it was only a 3 minutes walk!! The staff were very friendly and equally helpful. The hotel was spotlessly clean. The room was really nice and bed was super comfy. Lots of eateries close by.Would highly recommend this hotel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level Contributor
752 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

We stayed a couple of nights in the downtown area of Salt Lake. This hotel was a perfect location for us. The concierge floor was very accommodating and had a great breakfast. The rooms were very nice with a great mattress for sound sleeping. The City Creek shopping center was right there with some very nice stores. A lot of good restaurants to choose from within walking distance. The lobby was really nice and the front desk people were friendly on check-in.. Will return when in Salt Lake City.

Room Tip: Stay on the concierge floor. Its worth it.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank French S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salt Lake City Marriott City Center

Property: Salt Lake City Marriott City Center
Address: 220 South State Street, Salt Lake City, UT 84111
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Salt Lake City
#15 Business Hotel in Salt Lake City
#23 Romantic Hotel in Salt Lake City
#24 Family Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Salt Lake City Marriott City Center 4*
Number of rooms: 359
Reservation Options:
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Also Known As:
Marriott Salt Lake City City Hotel Salt Lake City
Salt Lake City Marriott City Center Utah

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