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“Okay - needs a referb”

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Sheraton Salt Lake City Hotel
Ranked #25 of 75 Hotels in Salt Lake City
Sydney, Australia
Level Contributor
107 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Okay - needs a referb”
Reviewed January 11, 2014 via mobile

This is the only Starwood hotel in SLC. The hotel desperately needs a referb and a redesign. The rooms really felt old, the paint was pealing and the sliding door wouldn't shut properly. The service was very average. That been said the price was cheap. The worst part was that the sauna was not working which is much needed after a day of skiing.

Stayed December 2013, traveled solo
Helpful?
Thank AdventureLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 24, 2014
Dear AdventureLive,

Thank you for the feedback, we appreciate hearing from all of our customers. I would appreciate hearing from you more about your specific room so we may make the improvements.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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    76
    32
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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English first
Denver, Colorado
Level Contributor
293 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 7, 2014

Walking into a spectacular grand entrance of a lobby had us tricked upon walking into our room.
The hallway ceiling had a few holes cut into it and trash can catching water drips. I get things happen but we never saw maintenance working on it.
The bathroom door had paint peeling off of it and the pull out couch/bed was worse than sleeping on the floor. The king bed in our loft suite was comfy.
In my eyes, it just wasn't up to par for the price you pay.

I will say, we've spoken to the hotel staff about our complaints, which were noted. And they were apologetic .

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingtoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 10, 2014
Dear travelingtoday,

You were given an "Out of Order" room that should not have been made available for guest use until the necessary repairs were made. Again, we are very sorry for what happened and I hope our staff appropriately made up for this experience. I would be interested in hearing more from you about your stay. Please contact me.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, California
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 27, 2013 via mobile

We were so pleased to arrive at this hotel after a subpar stay in midvale. The Sheraton has a great lobby with a Starbucks and gift shop that open early. I was able to score some great coffee and a few last minute gifts while waiting for the convenient airport shuttle. We also really appreciated that the hotel offers in town shuttle service so we were able to dine at the red iguana for dinner ( a must!) and sample some of the local beers at red rock and squatters. Our driver was also nice enough to take us for a drive by of temple square. Overall, we were really happy with the hotel, location, and service.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msjr_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 2, 2014
Dear msjr_01,

Thank you for the nice review!

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 26, 2013

Nice Hotel for the money, (we did a bid on priceline and got if for $84), Friendly staff, not a bad location, fairly quiet, very clean, shuttles are available, perfect for conferences/ business travelers and beds are comfortable.

We would have preferred to be closer to city center so that we could walk to Mill Creek Mall and the temple to see the lights, no breakfast, fans in rooms are not loud enough to mask street and hall noise, fitness center was very small.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizzzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, January 2, 2014
Dear Lizzzee,

Thank you for the review and I'm glad you enjoyed the service provided by our staff.

Sincerely,

Jeff N.
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, Utah
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 19, 2013

Stay at the Sheraton Tuesday & Wednesday 17th & 18th Great staff great room Bed Bathroom TV & service would stay again good price 105$ quiet & slept very good ! Good Location ample parking no cost has a bar & restaurant Great staff front desk & Patrick the driver was very helpful

Good Value ! George Strutzel Apple Valley

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, December 23, 2013
Dear George S,

Thank you for the nice review. I'll be sure to pass your comments along to Patrick, he'll appreciate it.

Sincerely,

Jeff N.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
166 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 14, 2013

I always love staying downtown Salt Lake City. There's plenty of great places to eat and the light rail is never but a few steps away. I'm SPG Platinum and have spent many nights in SPG hotels. This is a nice Sheraton with good people working there, but this hotel has my most hated trait. The interior doors are so loud, you can hear when everyone on your floor comes home. If the people next door to you come in late and they don't know that the door doesn't shut quietly, you will be abruptly awakened by the slamming door.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Experiencedtrav07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, December 23, 2013
Dear Experiencedtrav07,

Thank you for being a loyal SPG member! We love hearing from our Platinum guests and your feedback is very important to us. While there may not be much we can do about the doors at this point, I will still share the comment with our Engineering Team to see if they can get creative with solutions.

Sincerely,

Jeff N.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 13, 2013

I've stayed here quite a few times prior to this one. Nothing really has changed. Front desk staff welcoming and hit all the right SPG notes (recognized my Gold status, gave choice of amenity, offered MAGC). The traditional King room was just what I wanted: a big bed, a big TV, a decent bathroom. The only nit was that the heat/AC system was a little noisy and had this one "clang" that would happen occasionally. If someone were a light sleeper, it might annoy. Checkout was quick - I just turned in the key and asked to email my folio. (I like to physically checkout so that housekeeping can do their thing instead of waiting until the afternoon to see if I'm out).

Room Tip: A tip: do not go for the larger room with the "limited view" unless you are not needing t...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Javalina_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff N, Director of Sales at Sheraton Salt Lake City Hotel, responded to this review, December 23, 2013
Dear Scabbardgirl,

Thank you for being a loyal SPG member! In case you didn't report the small noise during your stay, I hope you will contact me so we can be sure to have that room inspected and repaired. We want everything to be perfect in our rooms. I sincerely appreciate your feedback.

Sincerely,

Jeff N.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Salt Lake City Hotel

Property: Sheraton Salt Lake City Hotel
Address: 150 W 500 S, Salt Lake City, UT 84101-2321
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Salt Lake City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Relax in one of our 362 comfortably spacious guest rooms or 6 suites. Experience the celebrated "ahhhh" of the Sheraton Sweet Sleeper (SM) Bed. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel Utah
Salt Lake City Sheraton

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