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“Honeymooners, pass your way”

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Sheraton Salt Lake City Hotel
Ranked #21 of 75 Hotels in Salt Lake City
Certificate of Excellence
Reviewed June 8, 2012

We've stayed at the Sheraton during our honeymoon.
When we arrived we were not sure where to park and couldn't find no valet.
Helped ourselves & arrived at the front desk.
The least we can say is that they were not quite welcoming. No explanations about the property, amnities or whatever.

Anyway you never know, the person might just have learned about her mother's death or something very painful (you've got cancer, gonna die in 3 months). Or maybe they didn't like our faces ?
We showed our one night reservation. No word, the woman started typing on her keyboard and printed a paper to sign.
We then noticed that we our king size room became a double queen room.
Ouch. We asked them to modify this and pointed the fact this was our honey moon and we'd appreciate to sleep in the same *King SIZE* bed.
But hell! There is nothing they could do about this. The hotel is full (parking lot was 60% empty but hotel was full). No more king size room.
And that's it. No apologize, gesture or whatever.
Okay. We then asked the woman to check wether or not our next stay was correctly registered as King size room. She said yes(we went back for another night on our way back. Please keep this information in mind).

We moved to our room helping ourselves with our baggage since the bellman was missing in action.
The room looked dated but clean.Bathroom is standard. So the amenities.

We had a drink at the bar and had the chance to be served after a long wait even tho there were only a very few people in there. Don't hesitate, go straight to the bar and put your order (help yourselves guys). You're easily gonna get the point :
Selfpark,
Self carry your baggage,
Self serve.
Ofcourse, once we've done the job the waiter arrived and asked if we needed something. We ate outside since we had such a sad feeling about the hotel's staff and its (self)service attitude.

The AC is both noisy and close to your bed (head) and that is a problem. Make no mistake, I live in the carribbean and I am used to sleep/work/drive with AC 12 months a year, 24 hours a day, anytime, anywday.
So if I get disturbed by an air conditioner, it is hard to belive that it is coming from me.

We checked out in the morning and ran away from there.
When we came back about 8 days later, we had a kingsize bed room, but there were visible stains on the blanket.
Unlike what a true 4 to 5 stars hotel would, they've nbot even tried any kind of gesture considerng that they knew we'd be back during honeymoon.
This is bad customer service and since then we always mention this episode to our friends.
By the way, we've left some comments about our experience when checking out at the front desk. The management never got back to us proving (if needed) that the lack of customer service is not accident but rather more part of their business plan.

Since then we avoid both the Sheraton brand. They might be good for business travelers but their business center was dumb and most computers had issues.

  • Stayed: August 2011, traveled as a couple
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2  Thank FRTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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756 - 762 of 976 reviews

Reviewed June 5, 2012

We have stayed at several SLC hotels and this one tops the list for comfort, service and price. The King bed in our room was fantastic. The pool was nice and they offered an indoor hot tub. The decor is modern. The bathroom was clean and the shower great. We loved the location. It was close to Gracies (must try for food/drinks) and Brewvies, where you can eat your burger, pizza and BEER IN THE MOVIE! It is also close to the TRAX line, which will take you closer to the center of downtown.

Room Tip: Our room faced south, where there was a lot of traffic and no view. The room was quiet however and o...
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  • Stayed: May 2012, traveled as a couple
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Thank runmommierun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012

The Sheraton in Downtown SLC is placed in a good location. It's near all the cool places to eat and drink. Your about a few blocks from Squatters and Gracies (highly recommended).

I have been an SPG Gold/Plattinum member for years and I can say that this facility meets the Starwood Quality. Here is my infamous review bullet items:

- Good location
- Friendly Staff
- Interior was renovated, but the exterior was a bit dated
- It was nice to have a Starbucks in the hotel

I might want to try the Marriot down the street since I have to come back next month. I need something to compare it to.

Room Tip: Get a north facing room to get a view of the downtown skyline.
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  • Stayed: May 2012, traveled on business
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Thank Eltee_loves2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

Typical updated Sheraton rooms, comfy beds, and great staff. Only downside is that the location is a few blocks outside of the downtown core. We had a room on the 8th floor with wonderful mountain views. The standard room was large enough for our family for one night but it might be tight for a longer stay.


Overall a great option in SLC.

Stayed: June 2012, traveled with family
Thank Broadbandcowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyCHampton, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded June 4, 2012

We appreciate your feedback and are very happy your family enjoyed your stay with us this weekend.

For future trips to Salt Lake, we do have 32 Suites at our property that would provide your family with more living space during your visit.

Although 3 blocks from the downtown "proper" we are withing 1/2 block from TRAX lightrail system - that provides complimentary service for visitors to the downtown area.

We look forward to your next stay and if there is anything we can do to make it more enjoyable - just let us know.

Best wishes,
Tiffany Hampton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2012

Stayed there only one night, but enjoyed every minute of it. The check-in was quick and courteous, the room was spacious, very clean and modern-looking. The room had a balcony that you could actually walk on, which was nice. The view from the 9th floor offered city and mountain vistas (facing south). There was a little bit of traffic noise, but not enough to really complain about.

The location is excellent, within walking distance to two great outdoor shopping centers: The Gateway and City Creek, most major office towers as well as a block from TRAX stop "Courthouse" that can take you into the suburbs, to the University or closer towards the city center if you don't feel like walking. There is an outdoor pool, but we didn't use it. There's also Sturbucks on premises. The bed was very comfortable, only the pillows seemed too bulky. There was a flat screen TV, coffee maker and a fridge in our room. Over all, very pleased with our stay.

  • Stayed: June 2012, traveled with family
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Thank hatifnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyCHampton, Director of Sales at Sheraton Salt Lake City Hotel, responded to this reviewResponded June 4, 2012

It was such a pleasure reading your review of your experience at the Sheraton; we could not have said it better!

You are correct - Salt Lake is a great walking city with options around every corner.

We have several pillow options, so on your next stay at the Sheraton, we would be happy to provide an alternate to assist in your sleep.

We look forward to your next visit to Salt Lake - and if there is anything we can do to provide a more pleasant experience, please just ask.

Best wishes,

Tiffany Hampton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2012

Horrible experience, will never be going back. This is rated as a 4* hotel on Priceline, which is laughable. The hotel public spaces appear nice enough, but where it matters (the room), it's severely lacking. Horrible beds, dirty showers, located on one of the busiest streets in Salt Lake. The street noise and crappy bed was too much and I checked out at 11 pm to stay somewhere else.

Unfortunately, I left my Sonicare toothbrush in the room. 7 calls and 2 days later, no one has been able to help me. All I get are lies or random voicemails that no one ever checks. Avoid this hotel!!!

  • Stayed: May 2012, traveled as a couple
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Thank Marin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

We enjoyed two nights at the Sheraton in SLC. We booked a city tour while there and it was worth every penny. Michael, our guide, was terrific and showed us more and took us to so many places that we would never have had been able to see otherwise. Thanks, Michael! The hotel is nice, clean and modern. The handicapped room was out of the way of the main desk so be prepared to take a nice walk to get there. The restaurant leaves a little to be desired so go elsewhere but otherwise a nice hotel and location for the money. Overall, we impressed with SLC, Utah.

Room Tip: Ask for a handicapped room closer to the main desk area.
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  • Stayed: May 2012, traveled as a couple
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Thank arjkkw2703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Salt Lake City Hotel

Address: 150 W 500 S, Salt Lake City, UT 84101-2321
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Salt Lake City
Price Range: $120 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Salt Lake City Hotel 4*
Number of rooms: 362
Official Description (provided by the hotel):
Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more   less 
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Also Known As:
Sheraton Salt Lake City Hotel Utah
Salt Lake City Sheraton

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