We've stayed at the Sheraton during our honeymoon.
When we arrived we were not sure where to park and couldn't find no valet.
Helped ourselves & arrived at the front desk.
The least we can say is that they were not quite welcoming. No explanations about the property, amnities or whatever.
Anyway you never know, the person might just have learned about her mother's death or something very painful (you've got cancer, gonna die in 3 months). Or maybe they didn't like our faces ?
We showed our one night reservation. No word, the woman started typing on her keyboard and printed a paper to sign.
We then noticed that we our king size room became a double queen room.
Ouch. We asked them to modify this and pointed the fact this was our honey moon and we'd appreciate to sleep in the same *King SIZE* bed.
But hell! There is nothing they could do about this. The hotel is full (parking lot was 60% empty but hotel was full). No more king size room.
And that's it. No apologize, gesture or whatever.
Okay. We then asked the woman to check wether or not our next stay was correctly registered as King size room. She said yes(we went back for another night on our way back. Please keep this information in mind).
We moved to our room helping ourselves with our baggage since the bellman was missing in action.
The room looked dated but clean.Bathroom is standard. So the amenities.
We had a drink at the bar and had the chance to be served after a long wait even tho there were only a very few people in there. Don't hesitate, go straight to the bar and put your order (help yourselves guys). You're easily gonna get the point :
Self carry your baggage,
Ofcourse, once we've done the job the waiter arrived and asked if we needed something. We ate outside since we had such a sad feeling about the hotel's staff and its (self)service attitude.
The AC is both noisy and close to your bed (head) and that is a problem. Make no mistake, I live in the carribbean and I am used to sleep/work/drive with AC 12 months a year, 24 hours a day, anytime, anywday.
So if I get disturbed by an air conditioner, it is hard to belive that it is coming from me.
We checked out in the morning and ran away from there.
When we came back about 8 days later, we had a kingsize bed room, but there were visible stains on the blanket.
Unlike what a true 4 to 5 stars hotel would, they've nbot even tried any kind of gesture considerng that they knew we'd be back during honeymoon.
This is bad customer service and since then we always mention this episode to our friends.
By the way, we've left some comments about our experience when checking out at the front desk. The management never got back to us proving (if needed) that the lack of customer service is not accident but rather more part of their business plan.
Since then we avoid both the Sheraton brand. They might be good for business travelers but their business center was dumb and most computers had issues.
- Official Description (provided by the hotel):
- Sheraton Salt Lake City Hotel is perfectly located on 500 South, in the heart of the downtown business and entertainment district and three blocks from the Salt Palace Convention Center. Whether you want to visit Temple Square, cheer on your favorite team, or shop at City Creek Center, you'll find them all within walking distance of our downtown Salt Lake City hotel, or you can take the complimentary downtown TRAX. ... more less
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- Also Known As:
- Sheraton Salt Lake City Hotel Utah
- Salt Lake City Sheraton