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Reviews (1,163)
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Reviewed March 11, 2013

I regret to say that our stay has been unsatisfactory. If would not consider staying at your property again.

We arrived late Friday and were put in room 245. This is right next to the elevator and we were kept up until the early hours
because of people ( teenagers apparently) using the elevator constantly. We were then woken up early Saturday because
of the elevator. Room 245 should never be rented. I complained to the front desk and the young lady told me she would book us into Room 214 for
the rest of our visit. When we returned from skiing later that day and checked back in, a different young lady told us we had not, in fact, been booked into
room 214. We ended up in room 365, which, of course, is not a suite.

Your young staff are very courteous but incompetent. Are they interns or student labour?

The mostly glowing comments on tripadvisor led us to book with you. We regret doing so.
The property has much to commend it for the right clientele, I'm sure, but it is woefully inadequate
in many regards and falls far short of what we had expected.

  • Stayed: March 2013, traveled as a couple
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2  Thank ringofbrighwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justin_slc, Manager at University Guest House & Conference Center, responded to this reviewResponded March 12, 2013

Thank you very much for letting me know about your stay at the University Guest House. I am sorry to hear about all the problems you experienced. I want to apologize for this experience as it is far from what it should have been. Our staff failed on several levels and I will work with them to fix these issues. The hotel was sold out due to a youth conference. This happens few times per year and it is not the normal scenario for our hotel. I can see how this youth conference and the sold out hotel also added to your bad experience. Thank you once again for sharing your experience and giving us a chance to make improvements.

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Reviewed March 10, 2013

The employees were extremely friendly, engaging and helpful. The lobby is a wonderful place to grab a healthy breakfast, meet with friends/associates or get some work done before heading over to other buildings on campus. Glad that there is a recycling program! The plastic bag was hard to open, though. I've stayed here before and love the location. The view is nice too!

Room Tip: Ask for a view looking West out over the Great Salt Lake.
  • Stayed: March 2013, traveled on business
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1  Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

Staff was very friendly, no matter the time of day.
Breakfast was very good, clean, and food items were plentiful and were refreshed frequently, so no waits for your preferred selection.
Our business was at the University of Utah's research park, so location of the guest house accommodated our needs perfectly.
We plan on staying at the guest house our next trip to Salt Lake.
Room prices were quite reasonable in comparison with other motels in the area.
I didn't feel like I was in a typical motel, but rather in a "guest house".

Room Tip: Suggest getting a room on the west side of the guest house so you have a view of Salt Lake City, and the country west of Salt Lake City
  • Stayed: March 2013, traveled on business
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1  Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

We have stayed at this hotel many times in the last 5 years. Everytime we have to go to the U of U hospital, we always stay here. The staff is friendly, the rooms are nice, breakfast is wonderful and full of variety. It is close to town but far enough away to have peace and quiet. They have made upgrades throughout the hotel, including a Keurig in your room!

The cable selection is a bit sparce for good channels, however, we did find something to watch. The beds are very comfortable. Whether its just my husband and I or the whole family this hotel accomodates us.

  • Stayed: March 2013, traveled on business
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1  Thank maimersj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2013

We have stayed at the University Guest House a number of times and it has been consistently a good place to stay. There are not a lot of frills, but the rooms are clean the staff pleasant, and the parking free. We especially enjoyed the dining area, where coffee, tea, and hot cider (very nice after skiing) are available all day. A really good place for the cost.

  • Stayed: February 2013, traveled with family
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1  Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justin_slc, Manager at University Guest House & Conference Center, responded to this reviewResponded March 28, 2013

Thank you for your review. Glad to hear you enjoyed your stay. We always have Starbucks coffee available all day. The hot cider is for the winter and in April we will put our the Teas again. Hope to see you again next time you are in Salt Lake City.

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