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“Very pleased with our stay” 4 of 5 stars
Review of Comfort Inn Downtown

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Comfort Inn Downtown
Ranked #47 of 75 Hotels in Salt Lake City
Wayne, PA
Level Contributor
106 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very pleased with our stay”
4 of 5 stars Reviewed July 28, 2014

James, the front desk manager, welcomed us and was so friendly and helpful with sightseeing information. He took time to explain directions even though guests were waiting behind us.
Lobby is beautiful and spacious.
Our room was very large and comfortable with nice furnishings and beautiful made-up beds.
Their Hot tub is nice, but a swimming pool would be nicer. Fitness room is not well-equipped.
Parking lot is a bit too small for a hotel of this size.
Great central location and easy access to many places of interest and dining.
NIce refrigerator and microwave in room.
Smashed, dead roach on carpet when we checked into our room, but we did not tell the front desk because we did not want to move all our luggage into another room. At least, the roach was dead and not crawling around!
Not enough electrical outlets to charge electronic devices. Bring your own power strip.
Air conditioning is extremely loud and sounds like an airplane in the room.
I was disappointed in the breakfast room as it closes at 9:00am. Our Saturday stay had many guests and much of the food was gone by 8:15am. We love waffles and was not able to have any because the line for the 2 waffle makers did not let up until 8:45 and then there was no more waffle batter. The breakfast hours should be extended until 10:00 on weekends when there are more tourists. We could not see if this breakfast situation was better on Sunday, as we checked out of the hotel before breakfast to catch a 6:00am flight. My advice is to go to breakfast before 8:00am on summer weekends before food runs out.
Overall, I would definitely stay here again and would recommend this hotel.

Room Tip: Ask for room facing parking lot, not facing the street. Bring power strip if you have many electron...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lois L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, August 13, 2014
Hi Very Pleased!

I am very glad you stayed with us and thanks for the review! I will pass you kind words on to James. Sorry we did not have enough outlets. The breakfast is a tough one as occasionally many people show at once and make it very frustrating trying to get some food. I hope to see you again soon!
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207 reviews from our community

Traveler rating
    58
    77
    44
    15
    13
See reviews for
58
71
13
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

We always choose choice hotels when available but this facility quickly became one of our favorites. From being able to check in a little early after driving for several hours, to the wonderful suite room that was a surprise everything was awesome. The room was clean and quiet. The faculty is within walking distance of most anything we wanted to do or see and the tram station was very close when we didn't want to walk. Stayed for 2 nights and enjoyed the entire time.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SandyStradling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, August 13, 2014
Dear Great Choice-

Thanks for the awesome review! I am very glad you were able to place you in a great room and that you had a wonderful stay! See you next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 27, 2014

The room is roomy & well appointed, with ample outlets for plugins. The single washer & dryer available for guest use are appreciated and a reason why I booked this room. The breakfast area is spacious. A (long) block from a trolley stop. One problem is that every time I open the door to the room, I am hit with a stale odor, as if the room hasn't had any fresh air in it for weeks. Also, the room fan in this room (239) seems to run only when the very noisy a/c kicks on, so the only way to circulate the air is to run the a/c - a problem because I like a fan running throughout the night but would still like to room to be quiet. I could stay here again, but definitely in a different room.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank fudgemaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, August 13, 2014
Hello OK stay!

Thanks for taking the time to review our hotel. I am glad we had enough outlets for your needs. We try to air out the rooms often but it is more difficult to accomplish during the busy summer season. Some of the AC units are older and occasionally make some noise. I hope you were able to get some sleep and next time you stay we will definitely get you into a different room.
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Loveland, Colorado
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 29, 2014

I almost always stay at Comfort Inn and I am certainly glad I did this time. I was in town with my boys for Comic Con for 5 days and I was worried about all that time in a room with teenage boys but I was so pleased at the size of the room - we all had our personal space. The location was perfect for going to and from the Con as well as exploring the city. Parking was a bit tricky so I found a spot and didn't move all week. The hot tub was great for relaxing at the end of the day, the boys used it every night. The fridge and the microwave helped to keep them in food and the breakfast met expectations. The staff was friendly and told me about evening cocktail hour but I was too busy to make it, maybe next time. When we decided we were too tired to drive home and wanted to stay another day the front desk woman easily accommodated us. I am so pleased, we'll surely stay there the next time I'm in SLC.

Room Tip: since parking is all around back, I'd ask for a room near the back door for easy loading and unl...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pkcwetzsteon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, June 30, 2014
Thanks for choosing us for your stay during Comic Con! We hope to see you in September for the next one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
166 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 19, 2014 via mobile

Have I ever given five stars to a Comfort Inn? I don't think so. But, this one was in a perfect location downtown, walking distance to lots of restaurants. The rooms were very well outfitted, and the beds were super comfy. And, all this only cost us $100. Can't beat that.

Stayed June 2014, traveled with family
Helpful?
1 Thank rhopelain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, June 30, 2014
Hello Great Surprise-
I am very glad we could offer you great accommodations at a great price. We would love to have you stay with us again when in town !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 28, 2014 via mobile

We stayed overnight here whilst on a visit to SLC. The room was comfortable, and I thought the free happy hour with food and drinks was a super bonus. The location is very central to downtown SLC and it is easy walking distance. However my husband had a fall in the shower as the bath mat was missing. He cut his foot on the tap and badly bruised his hip and leg. We called down to reception and they weren't even that concerned but said they would report the incident to a manager.
A manager never got back to us and when I checked out the receptionist said that the maintenance man was replacing the bath mat.....too late for my poor hubby though! She was not very apologetic that he had suffered an injury so i felt compelled to email the general manager. I never even got the courtesy of a reply! Kind of really disappointed me that customer service is just not that important to them!

Stayed May 2014, traveled as a couple
Helpful?
Thank JeanieJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, June 8, 2014
Thank you for your feedback. I am very distressed to hear of your poor experience both in the room and with my staff. I have searched for your email through all our accounts but cannot find it. I would very much like to make this right. Please contact me at the hotel switchboard so I can discuss the matter with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Ohio
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 26, 2014

When we checked in, James was at the desk. He had our reservation and keys ready and acknowledged my membership in the hotel rewards program. He had information about the hotel and the local restaurants and attractions ready. He could not have been more cheerful nor helpful. He handled a phone call while I was still checking in and was as polite with that caller. In the morning, Diana took special care to show us the route by walking outside to give directions. She was swift in printing our bill and engaged me in a conversation about her own travel plans. The breakfast room is on the mezzanine--very inviting and clean. All in all, this was a very pleasant experience due to the staff's excellent service.

Room Tip: I don't think you can get a bad room here. All the ones we saw were larger than usual hotel room...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Comfort Inn Downtown, responded to this review, June 8, 2014
Wow...Thanks for your kind words! I will pass them on to James and Diana. We loved having you stay with us and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Property: Comfort Inn Downtown
Address: 171 W 500 S, Salt Lake City, UT 84101-2317
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 75 Hotels in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Salt Lake City
Comfort Inn Downtown Salt Lake City, Utah

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