I persuaded my colleague to change our reservations from the Sheraton to Hotel Monaco based on the overwhelming number of five star reviews of other travelers, and was disappointed. First, this is an old hotel, there are no flat screen tvs, the throws on the bed look worn and the toilet mechanism was rusted. When I checked in, the receptionist told me that they were heavily booked but she would give me the biggest king room available. Phew! Thank goodness she didn’t give me the smallest one, because my king room was small and pokey. However, I was not spending much time in my room on this trip, so I decided to let it go. The receptionist had warned me that my window looked out directly on another building, and offered to move me if it bothered me. I said a room with no view would be fine. My complacency, however, began to wear over the two nights I stayed there. After one flush of the toilet, the chain came off the handle arm, requiring me to flush the toilet by lifting the cover off the tank, and putting my hand down into the tank to pull on the chain. I notified reception, and while I was drinking cheap plonk down in the lobby someone “fixed” my toilet. Alas, I only got one or two flushes out of it when the chain came off again. After breakfast the next morning, I informed reception of this situation, and they took care of it promptly. I didn’t tell her about by tepid shower that morning because I felt bad enough complaining about the toilet. When I had a cold shower the next morning and was, therefore, unable to wash my hair, I was less forgiving. To add insult to injury, my waiter in the “best restaurant in Salt Lake” i.e., Bombara, was completely inattentive, chatting away at the waiter’s station while I waved furiously at him for a good five minutes to get his attention. Briefly, I will add that my co-worker and I decided to splurge on dinner the night before at Bombara. Being from San Francisco, I am spoiled in terms of eating out. But, they really did plug the restaurant there as the best in the city. I had duck with braised kale, both of which were tough, the duck overcooked, and the braised kale probably under cooked. Not impressed.
- Official Description (provided by the hotel):
- The newly renovated boutique Hotel Monaco, located in the heart of downtown Salt Lake City, combines sumptuous décor, savvy service and superb amenities, making this luxury hotel unabashedly seductive. Set in a refurbished landmark building, the hotel sits across from the Capitol Theater and near Energy Solutions Arena,historic Temple Square, Salt PalaceConvention Center, Salt Lake Art Center and more. Adjacent is the award-winning Bambara restaurant, a favorite of locals and visitors alike. ... more less
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- Also Known As:
- Kimpton Salt Lake City
- Hotel Monaco Salt Lake City
- Hotel Monaco a Kimpton Hotel
- Kimpton Hotel Monaco Salt Lake City Utah