The hotel needs redecorating as well as remodeling. It is mostly pastels with light furniture. Not a rich look at all, very dated. The carpets are looking worn in the halls and in the hall my room was off of, there was a place where the wallpaper was coming loose near the ceiling. There were chips of paint gone near the elevator doors. I was in one of the more expensive tower rooms. It was exceptionally clean. That was very nice. The staff in general is very pleasant and helpful. Dinner is much better across the street at the Grand America. Much better! Breakfast was fine at the hotel. Maneuvering through the drinking laws is still unpleasant in Utah but that isn't the hotel's fault. You can't go have a civilized before dinner drink in the bar without ordering something to eat. A night cap is also not possible without eating again. These things are just what you have to put up with in Utah.
I did encounter three difficulties. I booked for a week of rest and quiet and on the morning of the 5th day, I had hammering and power drilling in the room next to me at about 8 AM. I was on the 8th floor and on the opposit side of the hotel from where the remodeling was going on. I called the desk and was apologized to but the noise kept on until I left the room for the day. The next morning it started all over again but this time at 7:30 and continuted until I went out again. I called the front desk and was given to a manager. He was terse but did agree to comp me 1/2 day for each day. Strange. Why not just one full day? Since I had him on the phone I thought it was only fair to warn him that I had tried to check my email on the hotel WiFi and immediately picked up 5 serious viruses which took some time to get rid of and then more time to restore all the documents and information that I had lost. Luckily I have very good security on my computer or I might not have know about them so quickly. I thought he would want to be warned of that. He immedately got condescending and said it would only happen if I was downloading questionable material. I asked him if my email was questionable material. He said that it could only happen if they had been hacked. I told him that was my point in warning him. I didn't dare use the internet connection again so any work I had to keep up on was out of the question. Finally, they have car loads of fresh flowers and most of them seem to be star lillys. They are beautiful to look at but the stench was overpowering. Their odor is very cloying and heavy. I heard several people mentioning it in the lobby while waiting for my car to be brought up.
The stay would have been much better if not for the unacceptable noise and unacceptable attitude of the manager.
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- Also Known As:
- Hotel Little America
- Little America Salt Lake City
- Little America Hotel Salt Lake City, Utah