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“Huge Disappointment”

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Residence Inn Salt Lake City Airport
Ranked #36 of 75 Hotels in Salt Lake City
Certificate of Excellence
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Huge Disappointment”
Reviewed January 24, 2013

I am actually shocked at how these last few reviews portray this place. I travel all the time and thought this was one of the worst establishments I have ever stayed at! I was not impressed by the service at all. It was the worst customer service I have ever received at a Marriott. Usually they go out of their way for guests especially platinum members but this Marriott I found the staff to be extremely rude. Simple tasks like remaking a key were a huge imposition for the staff. Not only is it in need of a major rennovation, I did not find the rooms to be clean enough at all. This place is also located right next to a freeway so not exactly the best place for a relaxing nights sleep. There are enough places in Salt Lake City that you should be able to easily avoid this place.

  • Stayed January 2013, traveled on business
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Helpful?
1 Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany2148, Sales Manager at Residence Inn Salt Lake City Airport, responded to this review, January 29, 2013
Thank you for taking the time to review the Residence Inn Salt Lake City Airport. We appreciate your feedback about your recent stay with us. I apologize that your experience at our Residence Inn did not meet your expectations. I assure you that your experience is not typical for us as we pride ourselves on providing top notch service in all areas. As a result of our focus on guest satisfaction, in 2012 our team finished in the top ten percent for the Residence Inn by Marriott brand in Overall Customer Experience according to Marriott’s Guest Satisfaction Surveys that get emailed to every guest upon departure. In 2013 we will be renovating our Hotel, which will have a new look and fresh rooms for our guests. Our hotel is located adjacent to the airport to make it convenient for guests traveling in and out of the Salt Lake City airport. I apologize that your sleep and stay was impacted by the sound of the freeway. To reduce the noise we have installed sound deadening windows. As a Platinum member we appreciate your loyalty to Marriott and thank you for sharing your experience.
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207 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Reno, Nevada
1 review
Reviewed January 6, 2013

We enyoyed our stay at resident inn. Service was awesome and friendly. all the staff did great job to keep us haapy.Room was clean and big. Location was great and easy to find.Internet worked great. We will be back.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ozman d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany2148, Sales Manager at Residence Inn Salt Lake City Airport, responded to this review, January 10, 2013
Thank you for staying with us and for taking the time to highlight our hotel on TripAdvisor. We appreciate your business. Further thank you for noting our staff, we are lucky to have each and everyone of them on our team! We look forward to seeing you next time you are in Salt Lake City!
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San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 21, 2012 via mobile

The front desk woman in the PM on Dec 9th (from Maine) was awesome, super kudos for her great service and accommodating special requests with a smile. That goes a long way with me.

Not much for food options near this hotel for dinner other than a very limited menu next door at the Courtyard.

Stayed December 2012
Helpful?
Thank LifeTravelerSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany2148, Sales Manager at Residence Inn Salt Lake City Airport, responded to this review, January 10, 2013
Thank you for staying with us here at the Residence Inn and for taking the time to write about your stay on TripAdvisor! We strive for great customer service and appreciate you acknowledging our staff. We look forward to welcoming you back next time your travels bring you to Salt Lake City and we will have a list ready for you with additional local dinner options. See you then!
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El Paso, Texas
1 review
Reviewed November 20, 2012

My first stay was due to availability and plain luck getting a room on short notice. Turns out it was more than luck. From the first call making the reservations over the phone to the face to face greeting from the staff, trying to understand and meet my expectations at the counter I was sold on this establishment. Tiffany Walker and many other staff members set the example for many other higher priced hotels to emulate. I have stayed here many times over the last two years and have had many members of my organization accommodated here as well. Weather it is a short stay or an extended stay like our last one this staff is well versed in customer service and have the flexibly most other hotels do not possess to accommodate and anticipate the needs of their clients. In short my last stay was over 35 days and I always come in from over a 14-16 hr day to a great staff like Hector, Jamie, Tiffany, Melissa, Fortina, and even tired, they pick my spirit up. You can tell when people actually like their job they do it well. There are more folks that work here but Im bad at names but enjoyed stay. (it is not down town But No traffic and right on the 80)

Room Tip: Just ask the staff. They know their job. No Airport noise. south side has some freeway noise but not...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank timothy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany2148, Sales Manager at Residence Inn Salt Lake City Airport, responded to this review, December 3, 2012
Thank so much for not only staying with us but for coming back many times. We enjoying having you and appreciate your loyalty. Further, thanks for taking the time to write about us on TripAdvisor! We are lucky to have each and everyone of our staff members. Thank you for noting them! If your travels bring you to Salt Lake again we look forward to welcoming you back!
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San Clemente, California
1 review
Reviewed October 9, 2012

great hotel ,great staff, Jamie Cook went out of way to make our say the best ,thanks Jamie Cook ,the rooms are very clean and large.ask for Jamie Cook she will take care of all your needs.the breakfast there was very good compared with other hotels ,there is no airplane noise.big parking lot in back for all big campers and trailers.easy location to get to right off I 80

  • Stayed October 2012, traveled with family
    • Value
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    • Service
Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany2148, Sales Manager at Residence Inn Salt Lake City Airport, responded to this review, December 3, 2012
Thank you so much for staying with us and for taking the time to write about our hotel on Tripadvisor! Jamie is a wonderful part of our team, thank you for acknowledging her. We look forward to seeing you next time your travels bring you to Salt Lake!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California, United States
1 review
Reviewed August 30, 2012

I just wanted to thank the Staff at this hotel for a wonderful stay. The facility was clean throughout. The staff was professional, courteous and friendly. During my long term stay here I was always greeted with a smile from Jamie Cook and the rest of Residence INN staff. Jamie was very attentive to all the guest needs and answered guest questions always in an enthusiastic manner. Her smile and cheerful nature made it a most pleasant surprise

  • Stayed August 2012, traveled on business
    • Value
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Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewenger, General Manager at Residence Inn Salt Lake City Airport, responded to this review, September 8, 2012
Thank you so much for staying with us and for taking the time to write about your stay on TripAdvisor! We appreciate your business. Further, thanks for noting Jamie! We are very lucky to have her on our team. We all look forward to welcoming you back on your next trip to Salt Lake!

Best,
Lauren Wenger
General Manager
Residence Inn by Marriott Salt Lake City Airport
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Front Royal
1 review
Reviewed August 25, 2012

The staff sre extremely helpful! Check in was a fast no hastles at all. The rooms are great and well kept. The location is very close to Salt Lake City Downtown. If you are looking for things to do, the staff (Jamie Cook, Tiffany Walker and/or Lauran Wagner) are very helpful in making suggestions of things to do/see. I will definately stay here again if I come back to Salt Lake City!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewenger, General Manager at Residence Inn Salt Lake City Airport, responded to this review, August 26, 2012
Thank you for staying with us and for taking the time to highlight our hotel on TripAdvisor! We strive for all our guests to be able to enjoy Salt Lake as much as we - the associates - do, so we are happy to share our favorites and hope you enjoyed your time in the valley. By the time your travels bring you back to our hotel, we hope to have a whole new set of adventures to recommend.

Best,
Lauren Wenger
General Manager
Residence Inn by Marriott Salt Lake City Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Salt Lake City Airport

Property: Residence Inn Salt Lake City Airport
Address: 4883 W Douglas Corrigan Way, Salt Lake City, UT 84116-2817
Phone Number:
Location: United States > Utah > Salt Lake City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Salt Lake City
#26 Romantic Hotel in Salt Lake City
#26 Business Hotel in Salt Lake City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Salt Lake City Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Residence Inn Salt Lake City Airport hotel is just a free shuttle ride away SLC airport. It is also convenient to Energy Solutions Center, Salt Palace Convention Center, Miller Motorsports, and several ski resorts are just 30 miles away. Our modern suites feature separate living and sleeping areas and fully-equipped kitchens. We offer a free hot breakfast buffet each morning and a weekday evening social with free appetizers and drinks. Our pet-friendly hotel also has an indoor pool, 24-hour fitness center, outdoor SportCourt and even a patio with a BBQ grill. ... more   less 
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Also Known As:
Residence Inn Salt Lake City Airport Utah
Salt Lake City Residence Inn

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