We we're pretty disappointed with our stay here.
Upon arrival we were notified that the pool and hot tub were not working. The main reason we choose this hotel was to relax and enjoy the hot tub and pool so we were a bit frustrated as we asked if it was working when we booked earlier that day and were told it was. However we understand things happen and it was out of the hotels control. We asked if they could do something to make our stay a bit better since we are Best Western Rewards members and on our honeymoon but they didn't offer anything, eventually they said we could use the hot tub if we wanted but the heating element was the problem - I don't know if it's still considered a hot tub if there's no heat. We then headed up to our room located between a family with 6 young children and a couple with a new baby. Needless to say we didn't get much rest either and couldn't understand why they would put a young couple on their honeymoon in that particular room.
As far as the room itself goes it's very large so great for families or large groups. The bed was fine and it was clean for the most part. The refrigerator was very noisy and needs a new fan, we had to unplug it in order to sleep. the toilet leaked and ran all night. They advertise "plenty of tolietries" but we found one bar of soup and that was it. The walls are very thin. Most things are dated except for the TV. The breakfast wasnt great and the dining room is so small we had to stand to eat anything and by 8:50 the woman was packing everything up and pressuring us and the other guest so get out.
We're really disappointed and didn't feel we received good customer service. With many other hotels in the area we would recommend somewhere else - despite the high rating.
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- Also Known As:
- Best Western Macon
- Best Western Hotel Macon
- Macon Best Western