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“No customer service.”

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Holiday Inn Express Hotel & Suites Macon West
Ranked #14 of 67 Hotels in Macon
Reviewed March 3, 2014

Do to a mixup in our reservation, we were charged as a no show and had no reservation when we showed up with our friends. I asked the night clerk how that could have happened since we called to assure we had a room close to our friends. She said the manager the next morning would fix everything.
Needless to say, he did NOTHING but charge us for an additional night. I have emailed corporate offices and have asked to be contacted regarding this....4 weeks later have heard nothing!!!

  • Stayed: February 2014
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1  Thank Cameronorrkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this reviewResponded March 18, 2014

Dear Cameronorrkids,

Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

We look forward to hearing from you and being of further assistance.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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239 - 245 of 317 reviews

Reviewed February 25, 2014

Stayed here for one night on trip to Florida. Used this same hotel and trip south last year as well. Both stays were very good. Desk staff very friendly and helpful. Rooms clean, updated and comfortable. Breakfast area clean and food was fresh and good variety. Great place to stop when traveling!

  • Stayed: January 2014, traveled with friends
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Thank indyann52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Reserved adjoining rooms here for a family stay. We were very comfortable and the breakfast the next morning was sufficient and wellstocked. This is our second system at this hotel and we will be back, I'm sure.

  • Stayed: December 2013, traveled with family
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Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013

The hotel and rooms are clean, size is fine and bathroom ok as well. The place is well located and nothing wrong about it. Breakfast is standard of these hotels and price is decent in accordance to quality and service. Check in ok check out perfect.

Stayed: December 2013, traveled with family
Thank Eddy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

This Holiday Inn Express just off interstate 475 in Macon is a pretty nice hotel and one of the better hotels I have stayed at in Macon and I've stayed at a few. My biggest complaint is that the internet is slower than it should be. The hotel is a little more than a few years old and I stayed here a few years ago and it still seems about the same. I had trouble getting the TV to turn on at first because I had to back up away from the TV a few feet and aim the remote just right to control the thing which tells me the TV may need an upgrade. Room was good, but I was told I was upgraded to a suite, but I definitely didn't get a suite as I've stayed at numerous HIE hotels and they missed the mark on that one. I also didn't get a complimentary bottle of water or snack like I get at most IHG hotels since I'm a platinum rewards member. The hotel is conveniently located and just a few minutes from anything you want to do, shop, or eat. I will stay here again, but they might want to check on the issues mentioned above.

  • Stayed: December 2013, traveled on business
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Thank wofiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2013 via mobile

I'm a frequent business traveler to Macon, and the Holiday Inn Express is my home away from home. It's always nice, clean and confortable.
But.
On my recent stay, the clothing bar in the closet pulled out of the wall. The maid missed a dirty, wet washcloth hanging over the shower rod (yuck!). And the elevator went out of order because the button pushed back into the panel on the third floor - and it stayed broken more than 12 hours. And the pancake maker was out of order! Dangit! Details, people!
Det

Stayed: November 2013, traveled on business
1  Thank BarryPaschal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Macon West, responded to this reviewResponded December 9, 2013

Dear CCNTman,

Thank you for taking the time to post a review of our property. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed November 17, 2013

looks like a new Hotel to me, everything was clean, very quiet and a good place for a break before traveling to Charleston.
It is a bit tricky to find the hotel because its behind some other Hotels.

Staff was very friendly and professional. Close by some places for Dining.

  • Stayed: October 2013, traveled solo
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Thank Erika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Macon West

Address: 4970 Harrison Rd, Macon, GA 31206-4136
Phone Number:
Location: United States > Georgia > Macon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 67 Hotels in Macon
Price Range: $116 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Macon West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Enjoy a comfortable stay at the Holiday Inn Express and Suites. This Macon hotel is located just 0.8 miles from Macon State College, 0.8 miles from Anderson Conference Center, and 2 miles from Central GA Technical College. 5 miles from Mercer University and 13 miles from the Middle GA Regional Airport. Enjoy lodging at the Holiday Inn Express and Suites hotel in historic Macon, Georgia, located just off I-475, which provides access to several nearby Macon attractions, including the Imax Movie Theater, Eisenhower Crossing Shopping Center, Georgia Sports Hall of Fame and the Georgia Children's Museum. You must come and experience the fun of the annual Cherry Blossom Festival in March, which boasts more than 275,000 Yoshino Cherry trees. Other nearby attractions and activities in Macon include the Museum of Arts and Sciences, the Grand Opera House, and shopping at the local Macon Mall. The hotel is also in close proximity to local Macon businesses such as Colleges, Anderson Conference Center, and Georgia Power. Holiday Inn Express and Suites offers a hot breakfast bar every morning, which features signature cinnamon rolls along with a relaxing outdoor swimming pool for your entertainment. Whether you are here on business or traveling through, book your reservations today and experience the charm of true southern hospitality. The hotel's motto says "Stay Smart" at a price you can afford! What happens in Macon West stays in your heart, so stay with the name you trust to guarantee a memorable visit. "Southern Hospitality at its Best" ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Macon West

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