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“very clean hotel”

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Hilton Garden Inn Macon / Mercer University
Ranked #3 of 67 Hotels in Macon
Certificate of Excellence
crestview, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very clean hotel”
Reviewed November 30, 2013

I always stay at a Garden Inn if one is near my work site as they are very clean. Hampton is my second choice and the Marriott chain is my backup chain of hotels. Skip all the rest folks as I have stayed at them all over the last 40 years.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Earl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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636 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
marietta, United States
1 review
Reviewed November 25, 2013

Staff needs training and empathy towards Hilton guests. In the morning, while cleaning room above our room the maid was dropping the vaccum handle on floor repeatedly, making it impossible to sleep. Upon check-in I was not treated professionally. In fact they were not friendly, they seemed annoyed that I came to their hotel. Upon departure,was no different, we will not do business with Hilton Hotels again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jo Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathan A, General Manager at Hilton Garden Inn Macon / Mercer University, responded to this review, November 29, 2013
Jo Ann N.,
I want to thank apologize for the problems you had when you stayed at our hotel. I can assure you this is not the norm and not what you should expect from the Hilton Garden Inn. It is our goal that each guest is greeted with professionalism and a smile, and we failed during your stay. We do hope you give us another chance to show you how good our customer service can and should be.

Hospitably,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohiohockeyguy
Level 5 Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 23, 2013 via mobile

Stayed here for a week for business in Warner Robins. The hotel is right next to 75, which made the drive pretty easy. Also liked that the hotel was located on Mercer University's campus. There were a few restaurants within a 10 minute walk. Very friendly staff. Clean. Great American Grille was good for grabbing a drink before going out.

Stayed November 2013, traveled on business
Helpful?
Thank ohiohockeyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, GA, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 23, 2013

This is one of the best hotels I've ever stayed at over the last few years of my traveling for business. The staff at this hotel will make sure you are satisfied with everything. The chef and staff in the restaurant are wonderful. The food is outstanding. I stay here monthly for business and call it my second home. The staff make you feel so welcome and take care of your every need. Love this wonderful hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Marsha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed November 22, 2013

Stayed at this hotel Nov 15 - 17. Excellent facility. Clean and new. Located on Mercer Univ. campus. The hotel is located next to I-75 and across from the football stadium. Breakfast at the hotel was great.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Locust Grove, Georgia
2 reviews
Reviewed November 22, 2013

Check in clerk did not acknowledge our presence until we spoke up. Did not ask if we had a reservation or if she could help us. Did not ask if we were a HH member, Did not direct us to the elevators or to our room. Did not instruct us on when hours for breakfast was or how it was handle. Did not give us the WIFI pass code. Did not welcome us to the hotel. She was very unpleasant.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 65larryg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockledge, United States
1 review
Reviewed November 19, 2013

We had a wonderful time staying for a Mercer football game. Hotel location is perfect. The staff was excellent. Our room and the entire hotel was spotless. Would highly recommend to all my Mercer alumni friends and anyone visiting Macon.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Samuel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Macon / Mercer University

Property: Hilton Garden Inn Macon / Mercer University
Address: 1220 Stadium Dr, Macon, GA 31204-5501
Phone Number:
Location: United States > Georgia > Macon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Macon
#2 Family Hotel in Macon
#4 Romantic Hotel in Macon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Macon / Mercer University 3*
Number of rooms: 101
Official Description (provided by the hotel):
Located off I-75, the Hilton Garden Inn Macon / Mercer University hotel is easily accessible to the interstate, on the campus of Mercer University and within minutes of Downtown Macon's Shopping, Dining and Entertainment District. ... more   less 
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Also Known As:
Hilton Garden Inn Macon / Mercer University Hotel Macon
Hilton Macon
Macon Hilton Garden Inn

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