I called ahead of time to make certain 6 people could stay in the suite they advertised as a 6 person suite, made the reservation with the local desk clerk and specifically told her there would be six people. First of all, it was a holiday weekend. We all dressed to go down to the advertised "heated pool" which was closed and we were informed it would not be available all weekend. I was not told this upon check in. We had two towels, one bar of soap, one set of shampoos, and two half used rolls of toilet paper for 6 guests; the refrigerator did not work properly which they finally replaced on our second night there; there were no linens for the sofa bed which was unmade; we had to call down for linens as we did towels. The tv remote did not work properly. The ice maker on our floor did not work and was in fact removed from its spot where mold and mildew remained in sight the entire stay.
The many trains in the middle of the night and early morning hours made me feel like I was in "My Cousin Vinny" movie . We did h ave to laugh about that.
When talking to the desk clerk and an asst manager, I was told two towels are "standard" in all rooms, including rooms for 6; since they replaced the refrigerator, there would be no adjustment for that. NO ONE there could make a decision, they called the assistant GM on the phone. I was not able to talk with anyone who could make a decision. So they adjusted my bill $10.00 per night since we did not have use of the pool. Let me say, the room rate was close to $100.00 per night.
I felt ripped off and will never stay there again and will second guess Marriott Hotels from now on.
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- Also Known As:
- Springhill Suites Macon Hotel Macon