The hotel is in a great location in Macon. It's right downtown but it's not walking distance to the theatre or the other restaurants.
The room is what you would expect from a Marriott... very nice amenities and lots of attention to detail with the layout of the room.
The customer service was just pretty mediocre... I think that they may have some management issues. My husband and I came in for a night from out of town. We had bee driving a ways and called the hotel right before arriving to see if the hotel restaurant and bar were open and what the menu was like. It took 10 rings for someone at the front desk to answer and when she did she was absolutely not helpful. I asked her to tell me about the restaurant and her answer was "hold on" and she transferred me to a number that no one answered. We ended up going out to a restaurant instead of eating at the hotel.
The bathroom was not very clean (the shower). I could see the "footprint" of a shower shoe inside the shower and the tile walls did not look clean inside the bathroom.
Overall, the staff have an attitude and seem very lazy. It's really quite a shame because the hotel itself is very nice and one of the few decent places to stay in the area.
I hope that this issue gets taken care of.
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- Also Known As:
- Marriott Macon City Hotel Macon