We have never stayed at the hotel but we drive there on occasion to have dinner because we like the restaurant food. However, isn't it a shame that the restaurant takes a back seat to the rest of the hotel? There are few wait staff and when we were there tonight there were only about six couples in the dining room and it took an age before the drinks or food arrived. We were there a full hour before our food arrived. The beer in the bar, the Newcastle brown was overly cold (we are Brits and don't drink our beer cold like that) and it was flat with no head on it and no bubbles. The wait staff were happy to exchange it for something else. My wine which should have been a 9 oz was only 6 oz being passed off as 9 oz and if it was not for my husband querying it we would have paid for 9 oz. Not quite good enough for this type of restaurant when the wait staff do not know their product. It is disappointing to find a whole area behind the bar locked up with bars over the soft drinks. If you don't want to service the area then move the items but don't make it look as if you don't trust anyone in that area. The food, when it arrived, was delicious and so the wait was worth it. We enjoyed the steak with fries and spinach. However, I do not understand why this restaurant isn't full out of the door unless it is because it is so slow. You cannot run a restaurant without staff to serve and keep people happy. Full marks to our server for sorting our drinks out and to the cook who did a good job on our food. However, the management failed to understand that you need more people in the restaurant for people to be drawn there knowing that they can be in and out of there in a short period of time. Many people do not like to sit for a long time waiting for their meal and hence perhaps that is why so many people were having room service.
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- Also Known As:
- Marriott Macon City Hotel Macon