The Marriott City Center is located adjacent and connected to the Macon, GA convention center. The first thing one notice's on approach is the absolutely desolate area surrounding the place; a long-abandoned factory building and a seemingly burnt-out warehouse are directly across the four lane road out in front. On inquiring if it was safe to walk around the area, a hotel staff member replied that "No one walks around here", and that it would not be a good idea.
Upon checking in, I was informed that, despite it being already 3:30 PM, my room would not be ready for... another two hours! No offers of complimentary beverages or anything else to help offset the inconvenience, and no accomodation for a requested 1:00 PM checkout to help compensate for the delay. (I was told that EVERYONE was inconvenienced, so...Another staff member informed me that these delays were business-as-usual at this hotel.)
Once in my room (at 5:30 PM), I was pleased to find the bathroom to be quite spacious, with an exceptionally nice marble-tiled walk-in shower, and the climate control functioning and responsive.
Room service was rather slow (taking an hour), and the water I ordered was forgotten. However, I was able to return a bottle of wine the next day for credit, as it had not been opened - the server didn't open it and there was no corkscrew with the order.
All in all, because my stay was brief and related to a conference there, the location was convenient enough, and the accomodations suitable and clean. However, the cavalier attitude with which guests are apparently routinely treated at check-in indicates, to this frequent traveler, that some serious analysis of certain management practices vis-a-vis meeting guest expectations must occur.
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- Also Known As:
- Marriott Macon City Hotel Macon