We stayed here on Sunday night during return trip home from Orlando. We booked this hotel because we saw that it was new and we consistently have good experiences with updated Holiday Inn properties. As we drove up, we were happy to see that the hotel was new and beautiful. However, as soon as we entered the lobby, it was obvious that the hotel was not staffed properly. The lobby floor was visibly dirty with footprints and small pieces of trash. As we walked around the lobby and the hallway to the conference room you'd think the property didn't own a broom or vacuum! The check-in person was polite and did upgrade our room to a suite when we requested, but she refused to give a discounted rate even though the property appeared to be deserted with only 2 or 3 cars in the parking lot. The lobby was not the only poorly maintained section of the facility. The elevator floor had not been swept and there were multiple handprints and smears on the walls. Two members of the housekeeping staff were still cleaning rooms on the 3rd floor at 3:45 when we checked in. Outside each door were piles that the maids had swept out and still needed to be vacuumed. Bags of trash lined the halls. We could hardly get the luggage cart through there! Our suite had been straightened, but it was far from clean. All three tables were dusty, and every piece of upholstered furniture was visibly stained with food. The bathrooms did not smell fresh. Although the floors had been swept, the corners and spots not in the walkway were visibly dirty. The duvet cover on the bed was stained in 3 places. There was a dirty washcloth hanging over the shower rod. Empty bottles of shampoo and ponytail holders were beside the jacuzzi tub which was broken. Our daughter wanted to swim, so we reluctantly took her to the pool area. Used towels and several empty Coke cans and other miscelleaneous trash were strewn around the chairs. She begged to stay anyway, but quickly changed her mind when she realized that the water was ice cold! Had we not been exhausted and needed a place to conduct a previously scheduled business call at 5 pm, we would have left the hotel at that point. Sadly our stay did not improve. The sheets on the sofa bed had not been changed and were stained. The staff did bring fresh sheets promptly on request, but with no apologies or questions to ask how our stay was going. We also did not realize that the train tracks were located directly outside our window until the whole room began to vibrate and continued throughout the night. The next day, there were more staff present, but we've never seen a more lackadaisical bunch of people in our lives! At 9 am the young man who appeared to be mopping the lobby moved the trash from place to place with the mop and didn't attempt to move as we carted bags outside or even to move for our luggage cart when my injured husband attempted to limp through. When I went to the front desk to check out, the person barely looked up from her computer screen to tell me, "You already done it. You don't get nothing else." Two other staff members walked by us during our trips through the lobby. One woman said hello, but did not ask about our stay. She must have seen it on our faces. We have never been more disappointed in a $150/night room in our entire life. This is not the only hotel in Macon. Please, please stay somewhere else. It's obvious that this hotel is new, but without proper maintenance and even basic housekeeping, it won't look new for long. If I were the owner, I'd literally "clean house," and then I'd find a staff who seems to value the fact that they are employed in this tough economy. My husband's parting words about this hotel, "Lipstick on a pig...".
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- Also Known As:
- Holiday Inn Macon North Hotel Macon