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“Not clean and pestered by the staff to do the massage”

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Saipan Hanamitsu Hotel & Spa
Ranked #3 of 6 Hotels in Garapan
Singapore, Singapore
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not clean and pestered by the staff to do the massage”
Reviewed May 20, 2012

We booked our hotel after reviewing the reviews. When we checked in, we were horrified that the room was not clean. There were stench in the room and the beds were in the mess. The towels were hid in the cupboard and looked as they were thrown inside by the former users. We complained to the front desk. They simply told us to bear with it as they were exceptionally busy and we should be understanding on this. They sent the housekeeping half an hour later. However, we felt no apologies were given by them and words from them were totally unnecessary.

Throughout our 3 days stay there, we were pestered by the staff to do the massage which is on the first floor and we need to pass by it whenever we go to our hotel. We were totally vexed by them and choose to return to our room by the back door.

We realized all the staff were Chinese national from China though the hotel is run by a Japanese boss. The staff were pushy and rude. We always see them soliciting for business at the main entrance.

We regretted for staying in this hotel though the price might be slightly cheaper than the rest but the experience is terrible.

Room Tip: If you have big or heavy luggage, you will need to carry it up to at least 3 stories to reach your r...
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Redbeanpiemonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
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Additional Information about Saipan Hanamitsu Hotel & Spa

Property: Saipan Hanamitsu Hotel & Spa
Address: Paseo de Marianas Street, Garapan, Garapan 96950, Mariana Islands
Location: Mariana Islands > Northern Mariana Islands > Saipan > Garapan
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Spa Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Garapan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Saipan Hanamitsu Hotel & Spa 3*
Number of rooms: 50
Reservation Options:
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Also Known As:
Saipan Hanamitsu Hotel & Spa Garapan

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