We booked the Tree Lodge for 3 of us during our visit in March 2013. Upon arrival we were given the key to our room however when we went to the room we discovered that it was only a double room and did not have an extra bed for our child as we had booked, so back to reception. This time we were served by a different young woman who was very surly in her attitude with us and we were made to feel that it was our fault that we had been given the wrong room.
We were then directed to the correct room. Unfortunately the room was well worn to say the least with lose fittings and the counter and table tops were all sticky. The bed was saggy and offered no support. The carpet was dirty - we felt dirty just being in the room but after a long drive we needed to rest.
The next morning I awoke to my wife in tears saying she wanted to go home all as a result of the condition of this room - we had stayed the previous night in a beautiful place in Hokitika which was exactly the opposite of the Rainforest Retreat.
In summary, we booked the Rainforest Retreat expecting luxury accommodation in a beautiful rainforest and the concept was great but the staff and lack of maintenance and cleanliness make this a MUST MISS location to stay.
The onsite restaurant was however was something else - the food was Outstanding. So our advise is to stay elsewhere but definitely plan to have a meal at the restaurant.
- Official Description (provided by the hotel):
- Deep In the heart of West Coast Glacier country, Rainforest Retreat is a rare find, with a range of accommodation set amongst lush native bush in Franz Josef township. Enjoy privacy and sanctuary in secluded cottages and tree huts, relax in the spas and sauna, dine out and have fun at the bar/restaurant, or just relish the bush setting and cook up barbecues with new friends. From luxury tree huts to backpackers rooms, Rainforest Retreat has accommodation to suit every style of traveller; from couples to family groups to young individuals on a budget. Rainforest Retreat provides excellent value and a special atmosphere; with a focus on superb service, cleanliness and a range of great facilities to satisfy all of our guests. ... more less
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- Also Known As:
- Rainforest Retreat Hotel Franz Josef