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“Attention to detail required”
Review of Aviators Cafe - CLOSED

Aviators Cafe
Price range: $17 - $36
Cuisines: Cafe
More restaurant details
Restaurant details
Dining options: Lunch, Breakfast
Description: Located at the Alpine Adventure Centre in the town centre (CBD), we offer breakfast and lunch options plus our very own Souvlaki Hut in a well laid out seating area at the front of the building with magnificient mountain views. Inside the centre you will also find the Fox and Franz Josef Heliservices sales and check in counter and "The Glacier Shop" souvenir and gift store. Open 7 days except Christmas Day
Reviewed April 28, 2014

Sorry guys, the place is great, location is captivating, but your coffee and food and service have let the place down. Coffee was burnt, the food was over priced and stale, the service was bland. While we were happy to be there, they didn't appear to please to live in this wonderland.

Thank X_Perth-Kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike and Kim N, Owner at Aviators Cafe, responded to this reviewResponded April 29, 2014

Hi and thank you for your feedback,

We were surprised to hear the coffee and food was not up to standard.

We do strive to keep food costs down as much as possible. Being based at Franz Josef does incur extra costs in getting supplies to us (extra freight and higher food supply costs) from Christchurch and Queenstown. Unfortunately we are unable to purchase items locally to assist in keeping those costs down.

We really value your feedback and will present your thoughts at our very next staff meeting. Staff working on the day you were here (yesterday) have already read your feedback and we have stressed the importance of monitoring the food going out to customers. This will also be stressed at the very next staff meeting on Friday. We have also posted your feedback on our staff notice board.

If you are still in the area we would like to offer a free coffee for you and any others travelling with you. We would be pleased to meet and discuss with you in person.

We sincerely hope you had a great stay in Franz Josef and were able to get a great view of the glacier in the nice clear weather we had yesterday.

Regards

Michael and Kim Nolan
Owners/Managers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (51)
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42 - 46 of 51 reviews

Reviewed February 18, 2014

Decent selection of food from butties to hot meals..fair prices & good central location..if you have been on the heli-hike on the glacier you'll get. Free coffee here..nice way to relax..& if you want butties to take out with you for the day the selection here was way better than the other places we looked..

1  Thank CumbrianKelpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

Had dreamy hot chocolate and pot of tea to rest and relax. The waitresses were very nice and had a bit of rest here. Read the paper and chilled out.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank GailCheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Breakfast was hearty - good sized portions, garnished well and good hot toast. Good range of menu choices. Coffee was fine and hot.

1  Thank AussieBoomers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

The three of us - mother & two teens - enjoyed a pleasant meal on the patio. The sunshine and the view of the majestic mountains were added benefits.

Service was rather relaxed, as may be expected in the Westland, and suited our holiday mood.

    • Service
    • Food
1  Thank Lissa_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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