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Scenic Hotel Franz Josef Glacier Hotel
Ranked #9 of 13 Hotels in Franz Josef
Phoenix, Arizona
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Upgraded”
Reviewed January 2, 2014 via mobile

We had a long journey to Franz Josef from Christchurch in the torrential rain but when we got here the lovely receptionist told me we had been upgraded to their Te Waonui Rain Forest Resort just down he road so I rate this hotel group the highest - they made our day. And I will write a separate re for the Te Waonui!

Stayed January 2014, traveled with family
Helpful?
Thank 99PeterN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, January 10, 2014
Dear 99PeterN,

Thank you for letting us know that you appreciate the complimentary upgrade to our sister property, the Te Waonui Forest Retreat.

Our aim is to enhance the overall guest experience and it looks like that in your case we have achieved what we desire. –Not saying that your stay at the Scenic Hotel Franz Josef Glacier would have been less enjoyable, though! ;)

Once again, thank you for your feedback.

Best regards,

Alexander
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Port Macquarie, Australia
Level Contributor
95 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 1, 2014

We arrived very wet after an ordinary bike ride from Queenstown. Staff were excellent and helpful given we were dripping water everywhere. The room was disappointingly small with a very small bathroom and the hotel has no drying room, a problem for us with our wet gear and surprising for a hotel in an area renowned for wet weather and snow activities. The bed was uncomfortable and the room could have been cleaner. We had breakfast included and the staff made a special effort for Christmas Day with bon bons provided. The hotel is obviously popular with tour groups and we had three bus loads when we stayed. The bus engines being started and idling at 7am was not appreciated. We had this hotel chosen by our tour operator which had, up until this one, been very good. Not sure what the choice in surrounding accommodation is like but I would look around before I stayed here again. That said, the wonderful staff made an average hotel experience much more acceptable.

Room Tip: Not sure if there are better rooms but ours was ordinary.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, January 2, 2014
Dear JeffnKaz,

Thank you for sending us your feedback. And thank you for your kind mentioning of our staff that work extremely hard to look after our guests in the best possible and personal way. You have stayed in our Graham wing that houses our ‘standard rooms’. Our standard rooms have been soft refurbished only 18 months ago and the guest feedback is generally really good. However, these rooms are probably not the best fit for guests that travel with lots of accessories (e.g. motorbike gear) as space is limited. For guests that require more space we offer different room categories and I invite you to view the Scenic Hotel Website for more details in this regards. The website further states all facilities that guests can expected when staying at the Scenic Hotel Franz Josef Glacier. Something that I recommend to view before making a booking as it can avoid disappointment in the end.
I am really sorry that your night rest was interrupted by engine noise, something I will certainly look into to avoid similar disappointment for future guests.

Warm regards,

Alexander
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Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 1, 2014 via mobile

One of the best (two) nights' sleep I've ever had...the beds are so comfy with thick mattress toppers and great pillows. The room and ensuite were great, really quiet, well equipped with a lovely balcony and a superb view of the glacier. I also like being able to park right outside especially if its raining (which it does a lot of on the west coast). There are friendly, helpful staff There's a lively bar with a good atmosphere, the Landing, almost next door, and lots of restaurants very close. The heli field for glacier trips is right opposite.

Stayed December 2013, traveled with family
Helpful?
Thank HampshireBaggin... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, January 2, 2014
Dear HampshireBaggin... B,

Thank you for posting your experience on TripAdvisor.com. It is so rewarding to see that families enjoy our hotel and the comfort it offers. Feedback like yours makes me hope that we soon will be rewarded with another star on TripAdvisor.com. That would be fantastic!

Once again, thank you and please stay in touch.

Warm Regards,

Alexander
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Pittsburgh, Pennsylvania
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 30, 2013

We were part of tour (50) and our one night included a lovely dinner. The only minor hitch was at breakfast when the seating for multiple tours got a bit confused, and we had a small effort to find a place to eat. (Picky, picky!) Really, this was a quite enjoyable experience overall, and the food, and wine service in front of the fireplace, were wonderful. I'm sure that if the weather had been just a bit more clear, the view of the mountains would have been spectacular.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitch-MK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, January 2, 2014
Dear Mitch-MK,

Thank you for your review. It is always good to hear that our valuable tour guests enjoy the hotel as much as our equally valuable independent travellers. Apologies for the time it took us to sort out your seating arrangement at breakfast though. It is sometimes a real challenge to get it 100% right, especially with organising enough seats for groups in the morning that all want to dine at the same time. But pleasing to hear that this drop in service has not taken the enjoyment away from your time in our beautiful Glacier Country and the Scenic Hotel Franz Josef Glacier.

Please stay in touch and I hope we will be able to welcome you back in the hopefully not so distant future.

Yours sincerely,

Alexander
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Rockhampton, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2013

We stayed at the scenic hotel Franz Josef for one night December. We purchased a deal that gave us credit to be used in the hotel restaurant and a free bottle of wine. We arrived at approx 5pm after a 10 hour drive from the Abel Tasman, When we went to get a shower at 6pm there was no hot water so we informed reception, By 7pm I phoned reception and was told they were working on it and would have hot water in 15 mins. By 7.30 there was still no hot water so I went down to reception... The estimate for the water to be back on was now 8pm so we were offered the use of another room in a different block to have a shower! We declined as at this stage we were already starving and were keen to have dinner. dinner was average, portions were extremely large however both our dishes (salmon & pasta) were bland tasting. Staff were nice but seemed limited english. We met the manager on our way back to our room at approx 8.30 and he told us there was another complication and water would be hot in another 30-45 mins! Great!!! He was true to his word but by the time we got showered we were in no mood to go out! we were disappointed that initially there was no feedback about the problem from reception, also the fact we were not moved to a new room, considering there were rooms available to use for a shower! Will not return!! We were offered a disappointing 10% discount for a meal at another scenic hotel restaurant as a sweetener!!!

Room Tip: Don't eat breakfast in the restaurant as very expensive for buffet
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JemmyBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, December 30, 2013
Dear JemmyBoy,

I totally understand your disappointment and do apologise for the inconvenience of not providing you with a fully functional room on the day you stayed with us.
I remember the situation and interaction with you really well, as luckily such situations are rare cases at the Scenic Hotel Franz Josef Glacier. As explained to you at the time, one of the main fuses on the hot water cylinder for your building overloaded, resulting in no hot water been available to a number of rooms.
A really unfortunate situation that took us a while to discover and repair..
Sadly this has overshadowed your ‘relaxing’ stay with us, that is certainly not what we have aimed or hoped for.

Once again, please accept my apology. We would love to welcome you back to the hotel in the future.

Best regards,

Alexander
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Taree
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 27, 2013

A Scenic Hotel! Very comfortable , clean , friendly staff , easy check in, lovely grounds, a great restaurant & staff. It is close to everything you could want. We arrived early enough to take a helicopter flight up to the Glaciers with a snow landing above Fox Glacier then fly back down covering Franz Josef Glacier, what a fantastic experience.

Room Tip: Any room here would be a good room.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, December 28, 2013
Dear Roy B,

What a fantastic review! I am really pleased to see that you have enjoyed our hotel at its best. Did you know that you can find Scenic hotels all around New Zealand and even in Tonga? Scenic hotels are conveniently positioned in all major tourist destinations from the Bay of Islands till Dunedin. They all offer the same comfort as you have just experienced during your stay with us in Franz Josef Glacier.

Please stay in touch and visit us again when you are next in New Zealand.

Yours sincerely,

Alexander
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Singapore, Singapore
2 reviews
Reviewed December 25, 2013

Stayed here for one night (13 Dec) and my family really love the hotel room and compound. Check in was very smooth and we were offered an upgrade. But wasn't sure if i stayed in the Douglas or Graham Wing. Anyway I appreciate the hotel's kind gesture! During our stay in the hotel, there was also a big tour group and the restaurant near the reception was packed with them. We were ushered to the 2nd level and what lovely views the Glasshouse Restaurant had! Tiffany was very courteous and helpful and we had a great conversation with her. Unfortunately our breakfast experience wasnt that good. Guess we were too early at 6.45am and apparently the Glasshouse restaurant is not ready yet. We had to apologetically hurry her as we have a coach at 7.30am. The rooms were lovely and kudos to the people who clean and tidy our rooms daily. Definitely a great hotel to stay guys:)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoelPP12JC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review, December 25, 2013
Dear JoelPP12JC,

Many thanks for posting your review on TripAdvisor.com. I am really pleased to read that you have enjoyed your stay with us and the Glasshouse Restaurant. Tiffany will be really happy to hear that you liked the service she has extended to you and your family. She is such a great and lovely person.

Please stay in touch and visit us again when you are back in New Zealand.

Best regards and Merry Christmas.

Alexander
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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Property: Scenic Hotel Franz Josef Glacier Hotel
Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Franz Josef
#6 Luxury Hotel in Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 177
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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