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“Very Pleasant”

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Scenic Hotel Franz Josef Glacier Hotel
Ranked #7 of 13 Hotels in Franz Josef
Reviewed November 1, 2013

We had a superior twin room with a balcony and a view of the mountains. Absolutely wonderful. Drank in the view as we had coffee on the balcony. The grounds are very well kept as are all the buildings . Wish I could remember the block we were in to recommend our room, but it was immediately across from the main building and reception. A large room with two ! easy chairs - hard to find sometimes. Lots of counter space and lots of room for the suitcases on a permanent bench. Nice thick carpet instead of an industrial type carpet. A very large shower with thick fluffy towels. It was a very quiet, relaxing place to stay. We were here for two nights to visit the glaciers. Did not eat at the hotel, but picked up breakfast at the grocery store a short walk away.

  • Stayed: September 2013, traveled as a couple
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Thank travellover795943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded November 10, 2013

Dear travellover795943

I am pleased to read that you have truly enjoyed your stay with us and in Franz Josef Glacier.
You stayed in one of our superior rooms in the Douglas Wing. These rooms have been fully refurbished in mid 2012, where one of the main focus was on guest comfort and design. And it looks like that we made the right decision….

When you visit us next I hope that you will take the time dine in our Glasshouse Restaurant what has just reopened for the Summer Season.

Best regards,

Alexander

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567 - 573 of 718 reviews

Reviewed October 25, 2013

We were in this hotel only for a night but found the town and the hotel so good that we would have loved to stay longer.the staff are very courteous and the breakfast great. I will come back and stay here ,soon.

Room Tip: All blocks are around the reception and restaurant area and equidistant .
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  • Stayed: October 2013, traveled with friends
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1  Thank RAVI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 26, 2013

Dear RAVI K,

Thank you for the positive feedback you have shared with us and the TripAdvisor community.
I also would have loved to see you stay longer but hope that there will be a next time in the hopefully not so distant future.

Warm regards,

Alexander

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Reviewed October 18, 2013

We did not end up staying at the Scenic Hotel at Franz Josef, but I wanted to provide a review because I was impressed with how they treated a situation. I had booked a stay for one night but then there was a major mudslide at Haast Pass (a nearby road) which kept us from being able to get in and out of the Franz Josef area. We had just learned about the mudslide when our flight arrived and were just a few hours outside of the cancellation window. The Scenic Hotel had every right to charge me for the full stay, but they willingly let me cancel due to the circumstances. I was really impressed with this level of customer service and wanted to make others aware of how this hotel seems to operate.

  • Stayed: September 2013, traveled as a couple
    • Service
2  Thank RP728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 20, 2013

Dear RP728,

I really appreciate that you have taken the time to post your feedback on TripAdvisor.com. Even if you haven’t had the opportunity to stay at the hotel yourself I am pleased to see that we managed to leave a positive impression with you. The situation at the Diana Falls is really unfortunate and we all hope that the area soon will be fully secured so that many other travellers can experience one of the most stunning areas New Zealand has to offer - the beautiful West Coast including the Scenic Hotel Franz Josef Glacier.

With my best regards,

Alexander

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Reviewed October 17, 2013

We had a wonderful stay in this property. The place is way too beautiful. The rooms are really nice and beds are comfy. We travelled with our family, and the one big problem we faced was good food which was not felt here at all. The staff at the reception was real helpful and a special mention for Alvin because he was a mystery staff. He helped us with our luggage, served us in the restaurant that night and cleaned our room next morning. Where does he actually belong to? Anyways all the staff including him was real smiley and helpful. Got every bit of memory with this hotel. Great place to stay. Really recommended.

  • Stayed: September 2013, traveled as a couple
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1  Thank ANUSIGIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 17, 2013

Dear ANUSIGIN

Thank you for your feedback as well as for your personal mention of one of our super-stars, Alvin. I can tell you so much that Alvin is a well-respected and valuable part of our great team here at the Scenic Hotel Franz Josef Glacier. It is staff like him that creates memories for our guests as you noticed yourself. Once again, thank you for letting other travellers know how great your experience was while with us and in Franz Josef.

Yours sincerely, Alexander

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Reviewed October 16, 2013

The hotel is decent. Very close to the restaurants and the companys for franz josef glacier trip.

The staff is courteous. The rooms are clean and amenities are decent.

The spread of breakfast is decent.

  • Stayed: December 2012, traveled as a couple
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1  Thank SmritiBajajGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 17, 2013

Dear SmritiBajajGupta

Thank you for your TripAdvisor review, and we look forward to welcoming you back to Franz Josef and the Scenic Hotel in the hopefully not so distance future.

Yours sincerely,

Alexander

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Reviewed October 13, 2013 via mobile

Rooms were clean and tidy that was it! Very upset after a gruel ing 6 hour drive in the rain that the hotel refused us to enjoy a glass of NZ wine by the foyer fire! Oh yes we could but it would be a $ 20 corkage ?????
As if after spending hundreds of dollars on accom! We were mortified they would not accommodate our wishes! The outside balcony was filthy with bird poo everywhere! And please teach your staff not to call ladies Madam! Wrong on so many levels!

  • Stayed: October 2013
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Thank Iriedaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 17, 2013

Dear Iriedaisy,

I am sorry to hear that your recent stay at the Scenic Hotel Franz Josef Glacier was far from enjoyable for you. Our ultimate aim is to look after each of our guest to the best of our ability and accommodate their wishes wherever we can. Unfortunately, in your individual situation we were not able to live up to our aim and more importantly have not managed to turn the situation around before you left the hotel – leaving you with a negative memory of your stay in Franz Josef Glacier.

I hope we will be able to welcome you back to the hotel at some stage and show you that the majority of our guests do enjoy their time with us and the hospitality we offer.

Thank you for positively commenting on the cleanliness of our guest rooms. Your feedback is much appreciated.

Best regards,

Alexander

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Reviewed October 6, 2013

We stayed for one night for do the Franz Josef Glacier. From the word go the service was impeccable. The staff answered all our questions, even those about the tours nearby. The atmosphere here is great also, we had a room facing the mountains which was very pretty, the rooms are a good size and have everything you need. You can walk to town within 5 minutes and there's a good pub, The Landing, nearby that we went to several times. The breakfast at the hotel was a bit average, we decided to order off the menu rather than buffet, it took ages to get our food despite the place being empty and my eggs benedict came with an untoasted, chewy bagel. Not good value for money. We wanted to stay longer, such a peaceful place.

Room Tip: Ask for a room that faces the mountains, you won't be disappointed.
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  • Stayed: September 2013, traveled as a couple
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1  Thank Tashytiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander T, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this reviewResponded October 9, 2013

Dear Tashytiger

Thank you for taking the time to review our hotel on TripAdvisor.com AND thank you for commenting so positive on our service and staff. It is great to read that our international guests enjoy the Kiwi hospitality we offer at the Scenic Hotel and in Franz Josef. Please stay in touch and visit us again.

Kind Regards,

Alexander

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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

Address: 36 Main Rd | Off State Hwy 6, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Franz Josef
Price Range: $147 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scenic Hotel Franz Josef Glacier Hotel 4*
Number of rooms: 130
Official Description (provided by the hotel):
Scenic Hotel Franz Josef Glacier sits at the edge of the Westland World Heritage Park, and is just moments from one of New Zealand’s most spectacular natural attractions, the Franz Josef Glacier. Scenic Hotel Franz Josef Glacier makes the most of its alpine location and offers quality accommodation in two separate hotel ‘wings’. Stay in either the Douglas or Graham wing, and enjoy the beautiful surroundings within Franz Josef village. Our hotel is in a premium location, making it the perfect place to base yourself while exploring the magnificent Westland region.Our professional, friendly staff look forward to welcoming you and helping to make your stay enjoyable and comfortable. Your visit will be made even more memorable by the many natural wonders in the area. Just be sure to bring your camera! ... more   less 
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Also Known As:
Franz Josef Glacier Hotel

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