We arrived late in the afternoon to check that everything was fine for our walk on the glacier with a heli transfer that we'd booked on line.
To our embarrassment, we discovered that we had made a mistake on the date and had actually booked it for a day earlier, i.e. for the morning that had already passed.
The receptionist was extremely helpful and transferred our booking to the following morning.
We got kitted up the next morning, but the trip was aborted just before we were due to board the heli as the visibility had deteriorated and it was not safe to fly.
We were moved to a later trip that morning, with the staff endeavouring to meet our desire to do the trip as early as possible to fit our subsequent itinerary.
We went out early afternoon with Brett and had a wonderful time, one of the highlights of our New Zealand trip.
Brett was knowledgeable and answered all our questions. He also clearly had a good level of safety awareness.
We had a few minutes to spare before the Haast Pass closed!!!