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“warm welcome”

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Franz Alpine Retreat
Certificate of Excellence
Trowbridge, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“warm welcome”
Reviewed November 4, 2013

We cant thank Jo enough for what met us on arrival at Alpine Retreat .Instead of a four drive from Queenstown to Franz Josef we had to make a nine hundred KM detour because of the closer of the Haast Pass taking eleven hours and not arriving until 22.30 tired and worn out . On the door of the reception was a note welcoming us and telling us which chalet we were in ,on entering Jo had put on the heating for us and came around in the morning to check every thing was ok .She told us of the best places to dine and the places to visit .Because of our detour we only had one day at Alpine Retreat but it was worth the drive. Thankyou Jo for all your help would love to return

  • Stayed October 2013, traveled with friends
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Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Featherston, New Zealand
Level 5 Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 31, 2013

Absolutely awesome few days here. Fantastic accommodation, fantastic service and absolutely wonderful people. Can't wait to go back. Looked after us like we were family. Blessings and joy to Jo and her awesome team. See you soon.

Room Tip: We had the chalet first on the left as you drive in - only one neighbour and fabulous views, even th...
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  • Stayed March 2013, traveled with friends
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Helpful?
Thank Lynneonekidney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 5 Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 30, 2013

I can't rave more about Jo the wonderful proprietor of this property - she was so accommodating for our 8 month old baby, not only bringing the travel cot and high chair, but also fetching a baby bath and nappy bin. She was so helpful and interested.
The property is a few minutes out of the main town but you will probably have a car if you plan to stay here.
Was great to have individual chalets that you could park next to. The 2 bedroom one we had was spacious and great for our family, kitchen was well appointed and there was everything we needed.
Was just a shame the weather was so bad we couldn't actually get to the glacier!

  • Stayed October 2013, traveled with family
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Helpful?
Thank EJK80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
2 reviews
Reviewed October 22, 2013

This place was great! When the staff/owner found out it was our honeymoon she went the extra mile to make our stay enjoyable. She put us in the chalet furthest away from everyone, and with the best views. She also called into the restaurant we were dining at and bought us dessert! However, what was even better was all of the help and recommendations she provided, without being overbearing in any way. She hand-wrote a map of the Franz Josef area for us detailing the best restaurants, attractions, and even some "secret" trails and awesome viewing spots of the mountains. She also provided recommendations on the best time of the day to view the local attractions like Lake Matheson and others. The laundry facilities were great as well, they were very large industrial units and we did our massive pile of laundry in one fast load. The location is a couple kilometers outside the Franz Josef township. The only thing to mention was that the wi-fi did not work in the chalet that was furthest from the reception office, so we had to walk down there a little closer to pick up a signal. No worries though, since we definitely didn't come to NZ to surf the web! I wish we could have stayed here longer, the JAG Retreat was fantastic!

Room Tip: All of the rooms looked great.
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank joefro333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porthmadog, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed October 13, 2013

Great accommodation, clean, spacious, comfortable, and best of all Jo our host, welcoming, informative and very busy lady. go go Jo !!!!!, on arrival she brought us a welcoming basket of goodies for breky . on our last morning after very heavy west coast rain she was very informative telling us that the Haast Pass was closed which made us change our travel plans, thankfully.
MANY THANK JO X X X
FROM THE WELSH LOT, Pred, Nan, Meinir, and Meic Diolch yn fawr (welsh)

Room Tip: All good. best on left side units
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  • Stayed September 2013, traveled with family
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Helpful?
Thank predport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2013 via mobile

My family stayed for two nights and we were all very touched by Jo's hospitality and warm gestures. Rooms are spacious with a well equipped kitchen and clean bathrooms. Thanks Joan for making our stay a pleasant one! We really appreciate it.

  • Stayed October 2013
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Helpful?
1 Thank Pamelawongg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albion Park, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2013

We just recently visited New Zeakand traveling the south island for three weeks. Along our way we visited many hotels but none measured up to this one. The rooms were clean, the kitchen was modern with everything available to us with a nice peaceful atmosphere to sit back and relax.

A huge part of our fantastic experience was due to the manager Jo. She was so warm, friendly and helpful. She was very warming to my three year old daughter and was always ready for a cuddle from here.

This is a fantastic holiday stop for families.

  • Stayed September 2013, traveled with family
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Helpful?
1 Thank Vicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franz Alpine Retreat

Property: Franz Alpine Retreat
Address: 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #4 of 12 Specialty Lodging in Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4 star — Franz Alpine Retreat 4*
Number of rooms: 9
Official Description (provided by the hotel):
Franz Alpine Retreat gives you the perfect retreat in the most beautiful location this country has to offer. Whether you are travelling alone, as a group or a family, it has facilities that fully immerse you in the surrounding environment. Franz Alpine Retreat has been purpose built with facilities that allow you to feel at home, relax, do your own thing and ultimately enjoy the breathtaking environment around you. Our chalets can sleep up to 5. Chalets are equipped with full gas cooking, kitchen - dining room, electric blankets, SKY + Freeview, Wireless Internet. Other facilities within the complex include Book exchange, DVD library, BBQ, full laundry facilities available, Kiwi "continental" breakfast and activity bookings. A perfect place to stay - your home away from home! ... more   less 
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Also Known As:
Franz Alpine Retreat Hotel Franz Josef

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