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“Most amazing service”

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Franz Alpine Retreat
Certificate of Excellence
Hobart
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Most amazing service”
Reviewed September 14, 2012

Here you will be so well looked after. Jo is an absolute delight and is so keen to cater to your any need. She makes children feel very welcome and is quick to anticipate what you will need. The accommodation is modern, clean and well equipped with all the necessities plus a few extra. It is also very spacious for this type of accommodation. Although it is a little out of town it is worth it as it is nice a quiet. The beds are comfortable and warm with soft pillows. You won't be disappointed staying here.

Room Tip: All units equal
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  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank Katherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Russian first
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English first
Mount Isa, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 12, 2012

We really enjoyed this place, it was spacious, comfortable, clean and perfect for what we wanted. We would even recommend it for families because we will definitely stay here when we have a family and ever come back to Franz Josef. Jo was really really lovely! She was so helpful and nothing seemed like to much, she not only gave us her reviews of restaurants for dinner but vouchers as well! Great place to stay and saves you money! What more could you want!. The view was magic and we found the Retreat easily and didn't feel like we any trouble! Thank you Jo and look forward to coming back!

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Melanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2012

Unfortunately we were only able to stay one night. We arrived on my 60th Birthday and Jo recommended and booked a restaurant ("Alice May's") for our dinner which was lovely. While we were ordering sweets a cake with candle arrived (organised by Jo). Accommodation, views and Jo were amazing. The bottle of wine and chocolates shows what a lovely generous person Jo is. Heating was on for us when we arrived and we would recommend to anyone! Thoroughly
enjoyed our stay and hope to return one day

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matamata, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 31, 2012

We turned up as walk ins with no warning for Jo and she was awesome, by far the best host we have had yet, she had a DVD library we could use at no cost and foot spas for after our glazer hike, Jo helped us with we're to eat around the town etc, we really can't say enough about Jo! We are in wanaka now and it seams like such a let down after our franz experience. Thank you very much Jo. We hope to return one day in the near future!

Room Tip: Deal with jo
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  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Dirwin_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 26, 2012

Visited in May on the road trip around South Island. Previously we spent 2 nights at its Fox Glacier sister, and then 1 night here at Franz Josef. Rooms were immaculately clean, and there are nice views from the window. Of course the star of our experience is Jo who's real sweet, helpful, and friendly! Jo - I hope you got to try out skydiving like you said!

  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
1 Thank hyacinth_mist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 26, 2012

We booked this hotel trusting their web site ("a luxury retreat") and the excellent reviews they had on Tripadv. Unfortunately we experienced something very different. The person at the reception was very unwelcoming. Bungalows are newly furnished, but basic. Beds are small and unconfortable. Rooms were very cold. But the worst part was the breakfast: scarce quantities, low quality, frozen bread and expired kornflakes.

  • Stayed November 2011, traveled as a couple
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Helpful?
1 Thank Kiwitaliani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

stayed here for two nights on our way to Queenstown from Christchurch to give our two children a break from travelling and it was the best choose we made while on holidays in New Zealand..
Jo was a wonderful host made us very welcomed, the accommodation was 5 star. Home away from Home had everything you needed. Will stay here again when we next come to New Zealand.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juls587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Franz Alpine Retreat

Property: Franz Alpine Retreat
Address: 2 Donovan Drive | State Highway 6, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #4 of 12 Specialty Lodging in Franz Josef
Price Range (Based on Average Rates): $
Hotel Class:4 star — Franz Alpine Retreat 4*
Number of rooms: 9
Official Description (provided by the hotel):
Franz Alpine Retreat gives you the perfect retreat in the most beautiful location this country has to offer. Whether you are travelling alone, as a group or a family, it has facilities that fully immerse you in the surrounding environment. Franz Alpine Retreat has been purpose built with facilities that allow you to feel at home, relax, do your own thing and ultimately enjoy the breathtaking environment around you. Our chalets can sleep up to 5. Chalets are equipped with full gas cooking, kitchen - dining room, electric blankets, SKY + Freeview, Wireless Internet. Other facilities within the complex include Book exchange, DVD library, BBQ, full laundry facilities available, Kiwi "continental" breakfast and activity bookings. A perfect place to stay - your home away from home! ... more   less 
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Also Known As:
Franz Alpine Retreat Hotel Franz Josef

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