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“Outstanding”

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Te Waonui Forest Retreat
Ranked #3 of 13 Hotels in Franz Josef
Certificate of Excellence
Reviewed April 7, 2013

From the minute we arrived at Te Waonui, we were treated special. We were met by Amy the receptionist and she was courteous and helpful a real asset to the hotel. She provided us with a kiwi fruit drink and hot towels and if that wasn't enough it just got better. The room was a delight with everything we needed for our stay. We were given complimentary tokens to do our laundry an absolute must for us as we had been travelling for a number of days. A knock on the door and Amy bought in a bottle of champagne and later cheese biscuits and wine. The five course meal was delicious and again a big thank you to Annie who was as superb waitress. If I could give it six stars I would. My husband was thinking of baracading himself in the room so he wouldn't have to leave! Thank you so much for a wonderful stay.

Room Tip: We were in Room 1113
  • Stayed: April 2013, traveled as a couple
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Thank Gloria T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded April 30, 2013

Dear Gloria

Thank you so much for recognising Te Waonui Forest Retreat and the service of Amy Mills and Annie Tonner at the highest level possible on Tripadvisor. Both these ladies have extended an exceptional level of service this season and it is always pleasing to see that their efforts do not go unnoticed by our valued guests. Thank you as well, to you and your husband for choosing us!

Regards

Richard

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490 - 496 of 666 reviews

Reviewed April 3, 2013

We recently stayed at this hotel on one leg of a tour of South Island. The staff were welcoming and friendly from the moment our coach pulled in, both hotel manager and chef came to meet us. Check in was quick and bags brought to our very comfortable room. Wonderful bed, fantastic shower and best shower gel I have ever come accross. :-). The food was superb, although on looking at the menu initially I thought it was a little fussy, in fact each course was delicious and just enough to satisfy the palate. We were sent on our way with bottled water each, a nice little touch.

  • Stayed: April 2013, traveled as a couple
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Thank Travellor60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded April 30, 2013

Dear Travellor60

Your title says it all ... We pride ourselves on extending warm and friendly service at Te Waonui Forest Retreat. Thank you for the pat on the back, and glad that you enjoyed your time with us during your exciting NZ and South Island holiday.

Yours in hospitality

Richard

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Reviewed April 3, 2013

Went to the West Coast for Easter Weekend and Te Waonui was one of the best hotels I have stayed in. The service was exceptional from the moment we arrived - friendly, helpful, nothing was too much trouble. The personal attention was just right, making you feel special without going over the top. The rooms are beautiful and the food was outstanding. After a day out on the glacier the spa treatment was brilliant. For an unforgettable experience stay at this hotel!

  • Stayed: March 2013, traveled with friends
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Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded April 30, 2013

Dear Janet

Thank you for your kind Tripadvisor response. Thank you as well for taking the time to make the trip to us from Chch. Please do not hesitate to contact me directly if I can ever assist with anything in future.

Yours sincerely

Richard

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Reviewed April 3, 2013

My new husband and I spent the first two nights of our honeymoon at Te Waonui Forest Retreat. The hotel was wonderful and the service absolute stand out. The staff were attentive without being overbearing. The facilities were great and we enjoyed the degustation menu.

  • Stayed: March 2013, traveled as a couple
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Thank JoP183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded April 9, 2013

Dear Jo

Great to read that you had such a good time with us at Te Waonui Forest Retreat. Please do not hesitate to contact me directly if ever I can assist with your West Coast accommodation plans in future.

Yours sincerely

Richard

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Reviewed April 1, 2013

We had a fantastic time at Te Waonui and think the staff some of the best, if not the best for service in all our travels over the years in NZ. From the moment we arrived the service was excellent, friendly and professional. And at all times they welcomed and treated our children as valued guests. Facilities are great, food and dining is excellent and the service throughout was attentive, friendly and always done with a genuine smile and sense of pride.

Room Tip: a must do is to visit the hot pools which adjoin the property.
  • Stayed: March 2013, traveled with family
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1  Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded April 9, 2013

Dear Rob

Thank you for sharing with others that Te Waonui Forest Retreat is a family friendly Hotel. We appreciate your high rating of our service delivery especially our staff :-)

Thank you once again.

Richard

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Reviewed March 24, 2013

What an experience, one that I shall never forget, could easlily stay here for a month and still not want to leave.
The smiling Manager met us with hot towels and iced Kiwi fruit dring, bliss! after an enjoyable but challenging drive of about 4 hours. This hotel is at the cutting edge of sustainable,comfortable accomodation. Great care has been taken to preserve the environment around the hotel, and to incorporate the rainforest within the hotel building. Comfort is a top priority,with soft woollen underlays and down and wool duvets., the best night sleep ever.
The 5 course degustation menu in the restauarnt was sumptuous, the dining room canopied by the forest.
The charming staff were outstanding.
To date, this hotel was the best experience of my whole life(and that's a lot of years).

Room Tip: All room are sensational, just stay there.
  • Stayed: March 2013, traveled as a couple
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1  Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded March 24, 2013

Dear Alison

We appreciate your wonderful review of Te Waonui Forest Retreat and thank you for sharing your positive experience with others on Tripadvisor. It's reviews like this that get me out of bed in the morning :-) Thank you once again.

Yours sincerely

Richard

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Reviewed March 20, 2013

There are not many hotels in New Zealand where you are met as you park your car and have your luggage taken care of, are handed a hot towel and an iced drink as you reach reception, where you are greeted by the hotel manager himself as your bags are taken to your room and where every time you enter the restaurant you are greeted by name. This hotel has a lovely outlook onto pure West Coast native forest from the guest rooms and a glimpse of the Aoraki/Mt Cook massif the other way. We had a lovely 2 night stay and felt very well looked after.

  • Stayed: March 2013, traveled as a couple
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1  Thank PaulGTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard B, General Manager at Te Waonui Forest Retreat, responded to this reviewResponded March 21, 2013

Dear Mr Taylor

Thank you for taking the time to give us your comments and glad to read that our friendly Te Waonui welcome set the tone for a great 2 night stay in Franz Josef Glacier.

We treasure your custom.

Yours sincerely

Richard

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Additional Information about Te Waonui Forest Retreat

Address: 3 Wallace Street, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#1 Family Hotel in Franz Josef
#1 Romantic Hotel in Franz Josef
#2 Luxury Hotel in Franz Josef
Price Range: $468 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Te Waonui Forest Retreat 5*
Number of rooms: 100
Official Description (provided by the hotel):
Luxury hotels in New Zealand don't get any better than this! Nestled amongst native West Coast rainforest at Franz Josef is a very special five-star Qualmark rated retreat. Designed with utmost care of its precious environment, guests at Te Waonui Forest Retreat will find themselves encircled by rainforest and accommodated in natural and sustainable luxury. Te Waonui Forest Retreat promises all its guests a truly unique and memorable experience. At one with nature, the five-star Qualmark rated Te Waonui Forest Retreat is the ultimate coming together of luxury escape and environmental awareness. Great care has been taken to ensure this exceptional forest retreat steps lightly upon the earth, from the organic cotton bedspreads to its recycled local building materials. Discerning travellers will appreciate the hotel’s attention to detail, which starts with attentive personal service upon arrival, and continues throughout all the hotel facilities and every aspect of your stay. As our guest you will enjoy exceptional quality and service, including: Luxuriously appointed guest rooms, generously proportioned and featuring the highest standard of room amenities, such as your personal pillow menu, natural wool mattress underlay, and high speed Internet access. Dining among the tres in ‘The Canopy’ restaurant, and savouring quality local cuisine, including an indulgent five-course degustation dinner. Innovative, environmentally sustainable architecture and building materials that create a healthy, warm and quiet haven for you to enjoy. Easy access to many excellent local attractions, including the Fox and Franz Josef Glaciers, just minutes away. ... more   less 
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Also Known As:
Te Waonui Forest Retreat Hotel Franz Josef

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