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“Sloppy, campsite mentality”
Review of The Westhaven

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The Westhaven
Ranked #3 of 10 Hotels in Fox Glacier
Certificate of Excellence
United Kingdom
Level 6 Contributor
167 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 661 helpful votes
“Sloppy, campsite mentality”
Reviewed February 14, 2009

We didn’t like Fox Glacier or the Westhaven. We booked our room six months ago, using their website, so they gave us Room 1, on the road and a room too far from the office for internet reception. The room was large, very clean, with french windows opening on to the garden with a view of the public lavatories. We were having our customary evening drink outside when our next-door neighbour, a fellow tourist in a huge campervan, suddenly appeared in his boxer shorts and started his exercise routine right in front of us. Not the hotel’s fault, obviously, but it amplified our general feeling that this motel had all the basic trappings of a campsite.

Service ranged from useless to rude. The young woman who checked us in twice said she had to refresh our kitchen amenity but she never did; we twice asked her for ice and she forgot both times. They did offer us free internet if we used our laptop in their reception area - forcing us to stand at their desk - and then they said ‘We’re closing in 15 minutes.’

Compared to other motels we visited on this trip - 858 George Street in Dunedin and the Pallazo in Nelson - this was the most expensive and poor value at NZ$190.

  • Liked — Clean room, great management
  • Disliked — Everything else
  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Pausanias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, February 17, 2009
We are disappointed with this couple's review given we work very hard and endeavour to ensure all our guest's enjoy their time in Fox Glacier and The Westhaven. We are proud that 99.9 % of people who stay with us have nothing but praise for our complex and friendly, helpful service, as we are sure you will note in other reviews.regards Kelvin and Shelley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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Antipodes
Level 6 Contributor
119 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 531 helpful votes
Reviewed January 12, 2009

Faultless motel style accommodation right in the heart of Fox Glacier Village. Walking distance to pubs, shops, and tour/service providers. There's an excellent little pub two doors down, where the tasty comfort food is better than average, and the friendly locals at the bar are chatty and cool.

A few more doors down is a convenience store with pretty much everything you might be looking for. The room itself was large, light and airy. It's very obvious that the owners here take a LOT of pride in their property and the rooms they offer to their guests.

Absolutely spotless, couldn't fault the Westhaven in any way. Even considering the $NZ185 fee per night when booked directly with them, it is not excessive all things considered, in a room with all the amenities one could ask for in a motel (hot breakfasts excluded).

  • Liked — Couldn't fault the motel.
  • Disliked — It's proximity to the pub was TOO convenient :-)
  • Stayed December 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fourb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, MO
Level 4 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 21, 2008

We were originally going to stay in Franz Josef Glacier, but once our first choice of lodging was booked, we decided to come down to Fox Glacier. We had also heard that the heli-hiking was better on Fox Glacier, so Westhaven's location was perfect, almost right across the street from the Fox Glacier Guiding. We contacted the hotel via email and had no problems booking the room. Check-in was easy and the owners were very friendly. Although the town of Fox Glacier itself is small, Westhaven is centrally located and it is easy to walk to all restaurants and shops in town. On our drive to nearby Lake Matheson and the Mt. Cook lookout, we passed several other hotels/lodges that looked to be equivalent to Westhaven but one would have to drive to get to food, etc. The room was basic but clean and modern, and the heated tiles in the bathroom were a welcome surprise. This room was also one of the only rooms we had in NZ that had an actual bathtub too (a rarity in NZ).

The only downside to our stay in Fox Glacier is that although we had fantastic weather the day we arrived and the clouds parted over the mountains at sunset for an amazing view of Mt. Cook, by the next morning, the famous "West Coast" weather hit, and the steady rainfall cancelled our heli-hike. We made a wet hike up the glacier instead but were disappointed to miss the heli-hike. Be prepared for this as it apparantly rains 2/3 of the year!

  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank Amber_38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
291 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed December 1, 2008

We stayed here as part of our group tour. Our room was #20, main door was the terrace wall facing the parking lot. As the entire wall was glass, it didn't feel very secure to me. The room contained 2 queen beds, and along with the bathroom, was quite spacious. I particularly liked the heated tiled floor feature in the bathroom and in the kitchenette area. Overall, the room and bathroom were clean and felt new.

  • Liked — Nice room and bathroom
  • Disliked — The area motel is located has nothing to do
  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank Tardykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level 6 Contributor
339 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed November 16, 2008

Nice clean modern accommodations. Tried to book the hotel online but management did not respond to email. Called them directly to confirm. Close to Fox Glacier and Lake Matheson for outdoor activities. Great restaurant nearby - Plateau Cafe.

  • Liked — Spacious, clean, modern
  • Disliked — No response to email inquiries
  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank cemckeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level 4 Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 7, 2008

This hotel was very clean and very basic. It's in a great location and very close to some great restaurants. The price is very affordable. It's nothing special, but then again most coming to Fox Glacier are just passing through to see th Glacier and not staying long. Great Selection for the Price.

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank applegirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 16, 2008

The Westhaven is a newish motel located in the centre of the Fox Glacier village. The staff, who appear to be the owners, are very friendly and helpful. The rooms are simple furnished but are light and welcoming and include a basic kitchenette with sink and microwave. You probably won't need it though as the town has a lot of nice places to eat for such a small place. Shop prices at the minibar too which is unusual.

  • Liked — Clean and new
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank andharv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westhaven

Property: The Westhaven
Address: Statehighway 6, Fox Glacier | Westland, Fox Glacier, Westland National Park (Te Wahipounamu), New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Fox Glacier
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Westhaven 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Westhaven in Fox Glacier is located right in the heart of the Fox Glacier township. We are a modern stylish complex with 23 large studio units. Each room is self contained with private en suite bathroom with bath, shower and toilet. All rooms have a kitchenette which includes a fridge, microwave and kitchen appliances. Our beds are really comfortable, queen, king and super king beds are all available and all rooms have good heating, beds have electric blankets. We offer FREE internet access and have a guest laundry facility. ... more   less 
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Also Known As:
The Westhaven Hotel Fox Glacier
Westhaven Fox Glacier
Westhaven Hotel Fox Glacier

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