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“Good location”
Review of The Westhaven

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The Westhaven
Ranked #3 of 10 Hotels in Fox Glacier
Certificate of Excellence
Level 6 Contributor
206 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Good location”
Reviewed April 11, 2013

Stayed one night at the Westhaven. It is overpriced in our opinion. Reason for staying here would only be the proximity to the glaciers. The rooms were clean but did not lend themselves to self catering as there was the bare minimum of facilities. The internet was free but very slow.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrsboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, April 15, 2013
Obviously not quite the review we look to get. Our rooms are large, spacious and cleanliness is a top priority for us. We are centrally located and our pricing, well we think its very reasonable and fair, we are not into ripping people off and want our guests to enjoy The Westhaven and Fox Glacier. Everything is very close by including cafes, general store and restaurants. Thanks for your review and trust the rest of your holiday went well. regards Kelvin
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Nova Scotia, Canada
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 5, 2013

This poor review reflects mainly on two things: 1. poor attitude and respect from front desk, and 2. claiming free internet which is a lie. I will also critique the cleanliness and overall feel.
As you can tell from our recent reviews, we have travelled throughout North and South island on a one-month honeymoon. This is the first place where we can honestly say, it was a terrible choice. We walked up to the reception to check in, and waited behind a couple who was looking for a room as they had a sign up advertising "specials tonight". They were not satisfied so left. When we were up, I asked if we would possibly qualify for the special tonight. She told me that you americans are all the same, looking for a deal. we agreed on a price through booking.com, and that is the price you will pay. She made a LOT of errors here, I don't need to say what they were. I told her back that I was just asking, she didn't have to say that, and then i said "thanks for discriminating." She laughed, gave us our room key, and off we went. We were pretty offput by then, so the rest of my critique is probably harsher than i would normally put, due to this.
I make a coffee, with a sign next to it saying only one packet is provided for our use, and if we want more we have to buy it from her! You have GOT to be kidding me!
Then we went to use the internet. There is a 200mb cap, no streaming, no skype and no ability to use the connection for anything more than a brief moment in time. Really, I didn't care, but other people will, and the owners have to know that they have advertised a lie of free wifi.And there is no additional minutes given when you run out.

The bed was comfortable

The shower was clean and leaking everywhere.

There was no vent in the bathroom and it smelled like a moldy sewer....not sure what was the deal there.

Also, no air conditioning which we knew going in, but regretted due to the heat and bugs if a window was open.

No fan.

Our advice? Drive the extra few hours to your next stop. Although the Matheson Cafe was MARVELOUS and we would go back to the restaurant. NOT the hotel!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ashley_ducky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, April 15, 2013
Oh dear, this is not good. Firstly let me apologise that we have not liven up to your expectations. To be honest I am at a bit of a loss with this review, obviously your stay didn't go particular well with us. However I have spoken to our manager and she did 'joke' about the cheap deal thing with you and she apologises if you took offend. Kerry is very good at her job and is very customer focussed as we are as owners. In regards to a couple of points you have made and I wonder if you are confusing us with another complex??. Firstly all of our bathrooms have automatic vents and fans in them, we do offer plunger coffee sachets, but there is no sign beside the plunger saying you have to buy more, so not sure if you ment The Westhaven or somewhere else. The smell in the bathroom and the leaking shower - not entirely sure what you mean, firstly we not had any mould or odd smells and the showers are all over the bath, with full shower curtains. Free WIFI, yes we do ,but it is limited to 200 mb, but if you run over we are generally fair about this, and will provide additional data if requested, but we are bound by new regulations on internet downloading as all hotels and motels will be in New Zealand. However we have been assured by our Internet provider and techs that 200 mb should be more than enough data for guests to use for e-mails, surfing, etc. I guess anyone reading this review and response also need to read previous reviews about The Westhaven as this review does not reflect what we provide or are about.
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United Kingdom
Level 6 Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 31, 2013

Ideally situated in Fox Glacier, convenient for touring the area and handy for bars/restaurants. The motel rooms are reasonably sized but we found that they lacked ventilation since the only window was in the bathroom, opening the patio door made the room quite noisy. We borrowed a fan from the staff which helped but did not remove the problem. Otherwise the room was clean and had all normal facilities and the staff were friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, April 15, 2013
Thanks for taking the time to write a review, your comments are noted. Its been an amazing summer and air movement has been slow, hence the resaon we offer fans to guest. Happy travels, regards Kelvin
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Sydney, Australia
Level 6 Contributor
105 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 9, 2013

We stayed at Fox Glacier overnight as it was overcast and raining, and we hoped to see the glacier the next day, which we did. The Westhaven motel staff were friendly and helpful and we were able to get 2 adjoining rooms. The rooms were spacious and clean, the bed was quite comfortable, and our bathroom was spacious as it made provision for disabled - the only problem with that was the shower, which soaked the whole floor. Don't suppose this is the case for all rooms.

Room Tip: don't get a disabled room if you don't need one as the floor in the bathroom gets very wet
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cherry_bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, April 15, 2013
Thanks for your review, sorry about the wet floor, not sure how we can negiate this, did you use the shower curtain?. All the best regards Kelvin
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Sheffield, United Kingdom
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 4, 2013

We stayed here for one night and were very very pleased with our choice.The room was large, modern ,up to date very clean, plenty of facilities. The beds were comfortable and the room was very quiet. We found the staff extremely frienly and helpful.

Room Tip: I would think that there is very little difference between them
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kangaroo017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 2, 2013

My wife and I stayed at the Westhaven for two nights on Feb. 15th and 16th of 2013. We were extremely happy with this facility. It has very comfortable beds and is immaculately clean, very quiet and within walking distance of some very good restaurants. It is also conveniently located and provides easy access to place we wanted to visit in both Fox Glacier and Franz Josef. The managers are extremely friendly and very knowledgeable about good places to eat and where to hike and what to be sure to see while in the area. The free WiFi was very appreciated as was the kitchenette which we made good use of. The facility does not have a restaurant but there are a number of very good restaurants nearby.

Room Tip: This is a one story facility and all rooms are excellent.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomMaddux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FoxWest, Owner at The Westhaven, responded to this review, April 15, 2013
Thanks for this review, really pleased you enjoyed your stay with us and in Fox Glacier, regards Kelvin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 24, 2013

We were here for just one night in January. The proximity to the Fox Glacier Hiking company was perfect so for the location it couldn't be beat. The rooms were clean, but nothing to write home about. But clean was all we were looking for. The walls were pretty thin and we were worried that the family of four would keep us up, but we were able to get a good nights rest.

the main complaint was the free wifi, or the wifi in general. We were told it was free for one device, but if you wanted another device it was $2.50 NZD and was good for 24 hrs. Well, we paid it but it was not really for 24 hrs, it is based on data usage. Had we known that we would have limited out usage because in the morning our Skype call got shut off.

Stayed January 2013, traveled as a couple
Helpful?
Thank milospa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westhaven

Property: The Westhaven
Address: Statehighway 6, Fox Glacier | Westland, Fox Glacier, Westland National Park (Te Wahipounamu), New Zealand
Location: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Fox Glacier
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Westhaven 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Westhaven in Fox Glacier is located right in the heart of the Fox Glacier township. We are a modern stylish complex with 23 large studio units. Each room is self contained with private en suite bathroom with bath, shower and toilet. All rooms have a kitchenette which includes a fridge, microwave and kitchen appliances. Our beds are really comfortable, queen, king and super king beds are all available and all rooms have good heating, beds have electric blankets. We offer FREE internet access and have a guest laundry facility. ... more   less 
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Also Known As:
The Westhaven Hotel Fox Glacier
Westhaven Fox Glacier
Westhaven Hotel Fox Glacier

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