After staying in a quality hotel in Queenstown, we were extremely disappointed when we arrived at Heartland Hotel in Fox Glacier. You walk in and it smells like a nursing home and the room was pokey. We didn't sleep well at night as you can hear EVERYTHING including people at 4am talking on the shared balcony. You are then awoken at 7am by a hideous jazz bass line that vibrates through from reception. We even stripped the bed back to make sure there were no spiders in It. The bathroom was ok, shower head really low and not adjustable. No one comes to restock your toilet paper. We went to have a meal at the adjoining hotel and they didn't have a chef on..... We had to stay for 4 nights, we wanted to cancel and go back to Queenstown but couldn't.
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