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“Is lovely, but for the price you would expect better”

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Chateau Tongariro Hotel
Ranked #1 of 2 Hotels in Whakapapa
Certificate of Excellence
Auckland, NZ
Level Contributor
157 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Is lovely, but for the price you would expect better”
Reviewed January 21, 2014

Stayed here on a stopover on a road trip up the Island. It really is a beautiful setting and and what they do well they do very well, but where they are positioning themselves price wise they simply aren't polished enough.
For example, the bartender was terrific, asked for preferences and then created great cocktail to suit, bought it to you in the beautiful lounge, but then not an hour later you are asking for the second time if you could please have the wine you ordered as you had now had your meal for 10 minutes.
Again at breakfast there was no espresso coffee. Just a machine. Fine in a cheap hotel, but not good enough for the price.
Staff seemed young and flustered. All really pleasant but maybe not enough support.
Rooms were very nice and had a peak view up the mountain. Bathroom well appointed but very small shower.
To be honest if I had paid $100 less per night I would have rated much higher - probably excellent.

Room Tip: Do ask for a view of the mountain. They seem to oblige
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KBE9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pewsey, United Kingdom
Level Contributor
225 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed January 20, 2014 via mobile

The Bayview Chateau has a pretentious name; it aspires to live up to it BUT fails. It would be good if either done better or more cheaply, for us it hits nothing dead right which makes it a disappointment.

On arrival upgraded from superior, as booked, to executive; but room has smart but uncomfortable furniture, smart but very soft bed and a lighting scheme that means you can't read a book. I asked where the nearest door to the room was, it was the main door "you can drop off your bags and then drive to the car park immediately" - now if only they had mentioned there was a porter service. So up in the lift to find bags of dirty bedding in the corridor. The room was as above, oh, yes and the safe was locked when we got there. They were very coy about Internet costs so I didn't bother. At this price it should be included. The minibar was....use the telephone!

Dining was hilarious, told on arrival the booking was essential, we did and I doubt the room was 1/4 full. We were on a D, B&B package but were given the a la carte menu until I raised the issue. I then moved tables as the one we were directed to wobbled. We wanted water and kept having to ask for a refill to our glass as no jug was provided. I asked for a bottled beer and it arrived half poured, would I like them to pour the rest or could I manage? Food was adequate except for my sickly sweet Lemon and lime tart. Yes sir that is quite sweet, but the clue, to me, is in the title, Lemon and lime are both citrus fruits? Awful piped music too. Suggestion - Just aim at pleasing the customer not failing to deliver on a guess at what 1930s style might have been.

Sure, you can eat and sleep there but in a 3 week trip this was dollar for dollar the poorest hotel we stayed in over both islands of NZ ( and some cost much more and some much less). Poor value overall, it just annoyed me throughout the stay, and yes I did submit a feedback form on the day.

Stayed January 2014, traveled as a couple
Helpful?
Thank PMQuestions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 19, 2014

I was a little apprensive staying here after the reviews but I have to say it is great. Our bedroom is spacious, bathroom spacious with shower and a bath. The hotel is elegant staff very helpful with a member of staff offering to help with our bags. I agree the food is pricey but attached to hotel is a cafe which is cheaper and very good. Overall I a very impressed with the hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheila t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonn, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 17, 2014

We spent a little fortune to stay in a room in the new wing and even got the "celebration package". I have never been that dissappointed about a hotel in that price-class.

Here are the main reasons:
- they put us in the old part of the hotel first being told that was an upgraded room -> we requested the new wing, was a little nicer
- we couldn't use "pool" (it was "under maintenance") -> even if it had been useable, I would have never gotten into that (see pictures!)
- they forgot our "welcome surprise" -> after we asked for it we got a bottle of cheap champagne and a chocolate bar
- fo the transfer to the tour which we booked with them they charged double the price than it cost all other guests on the tour who booked at the nearby campground/hostel

=> we seriously can't recommend this place! It is old, outworn, way to expensive, dirty etc.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank anna1105anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 16, 2014

It's a nice 360 degres view of Tongariro National Park.Try getting a room with a good view. Good breakfast (but for 25NZD) Best location in Tongariro area.
But is an old hotel. Getting rusty, losing its charm. Smells a bit mold. Really bad pool and gym area - actually all this facilities are in old scary basement. And they have a early checkout (10am).
Plus no free internet, no free Breakfast and a old small tv i the room.

Room Tip: Try getting a room with a good view.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GabrielMellin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NW England
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 15, 2014

A unmanned tent would have provided better service. Why our tour company (G Adventures) should have booked this hotel; other than a misguided idea of "style" is beyond me. We got no help with luggage on arrival, were consigned to the backpacker café for a so called "dinner", were offered incredibly expensive internet access and suffered more indignities that I will not bore you with. The party were mainly successful older (50+) people who had seen the world and should have been welcomed but this hotel just couldn't be bothered (and I was amongst the least disappointed in the party). So many of the other reviews just hit the place so accurately.

Room Tip: Don't go - please spare yourselves the disappointments
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewRoader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 15, 2014

Staying at the Chateau was a last minute decision when facing a 6 hour drive from Rotorua to Wellington. We chose this location based on Trip Advisor but without reading reviews in too much detail nor knowing anything about this property. We knew roughly that it was big, old, and prone to mixed reviews, but apart from that had no preconceptions about what to expect.

Its located in an absolutely stunning part of the north island. When the mists cleared early in the morning the views where phenomenal, the mountains\volcanoes where majestic and at the risk of using a cliché, genuinely took my breath away - completely jaw-dropping.

The hotel itself was surprisingly large for such a remote area. The main lobby area was very big and busy for what I though would be low-season. It turned out that the area is not just for skiing but is also home to some fabulous walks and the property was filled with hikers (trampers?). It was, however, old, very old. Not quite decrepit, but definitely over the line in terms of needing a fresh coat of paint. High teas were flying out of the kitchen, and were very nice when we tried them. Unfortunately, they didn't fly back into the kitchen when finished. Plates and cups were left to fester on tables until some new guests sat down and ordered something. Staff were a little on the amateur side as well, spilling drinks, forgetting orders, etc. That part of the hotel needs a senior manager to oversee things for a few weeks and bring the standards to the main restaurant which again blew us away as much as the views. Excellent service for dinner and breakfast, extensive menus from which to choose food and wine, and all of a very high quality - did not expect to eat so well there.

Our room was the biggest disappointment. As a family, only one room type was offered and it was very, very small, single small bathroom, 1 double and 2 single beds squeezed into a small, dark room. Poor.

By far the best aspect of this hotel is its location in the national park. If I'd known how good it was there, I would have stayed longer, and pressed the hotel on offering better accommodation options. Despite the negatives, it is well worth visiting the park, and the hotel whilst not perfect, is someone I'd happily stay again.

Room Tip: Avoid the family room; get two separate rooms as a minimum.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheClairvoyant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau Tongariro Hotel

Property: Chateau Tongariro Hotel
Address: State Highway 48, Whakapapa, Tongariro National Park 3951, New Zealand (Formerly Bayview Chateau Tongariro)
Location: New Zealand > North Island > Manawatu-Wanganui Region > Tongariro National Park > Whakapapa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Whakapapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau Tongariro Hotel 4*
Number of rooms: 106
Official Description (provided by the hotel):
Everything we do at the Chateau Tongariro Hotel we believe in providing you with a timeless elegance. We believe that preserving tradition and history is most important and as the hotel is located within a dual World Heritage National Park, conservation and culture are also at the forefront of your experience. Tongariro National Park provides a stunning natural playground bursting with diverse landscapes for visitors to the Chateau Tongariro to discover. Chateau Tongariro provides accommodation, restaurants, bars and conference facilities and is an all-seasons, utterly timeless experience not to be missed. ... more   less 
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Also Known As:
Bayview Chateau Tongariro Hotel Tongariro National Park
Bayview Chateau Tongariro National Park

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