My partner and I were reasonably new to scuba diving; having received our Open Water Diver certification a few months ago, we were a bit apprehensive at first, and this information was passed on to the company at the time of booking (a month and a half before scheduled trip). We were slightly disappointed at the lack of structure and professionalism shown by the company and staff. Our first dive guide was very helpful and friendly, and the other one (also the skipper) not so much. We had a bit of trouble with the gear to start off with, particularly with the weighting. It was suggested by the skipper that perhaps we should just give up because "other people have paid for dives too", and normally this is a fair enough comment, however as we were the only people who paid extra for a dive guide and other people seemed quite comfortable with the equipment, I found this unacceptable. I suggest that if the company finds it troublesome to take amateur divers, then perhaps this can be mentioned at the time of booking. Once we got the hang of it, our second dive was much better so overall we still had a great day.
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